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February 2024 by Jesus M.
I had a fantastic experience at Runners Hi. Upon entering, I received a warm greeting, and the attentive staff promptly assisted me. The gentleman upfront skillfully measured my foot, identified my correct size, and presented a variety of high-quality, reasonably priced shoe options. Their impressive selection, including extra-wide options for runners, addressed my specific needs. I am thoroughly satisfied with the exceptional service, product quality, and affordability. Without a doubt, I'll be returning for future purchases.
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February 2024 by Judi W.
Good service considering I'm not really knowledgeable about shoes. I walked out with a pair that met my needs at a reasonable price. Plan to go back when I need shoes again.
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October 2023 by Debbie Y.
I visited the store in Waipio and Elle had helped me and was very knowledgeable and gave me suggestions in regards on my new pair of shoes. I would recommend people to go there.
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July 2023 by Kenneth Marshall
Ellie was a fantastic saleswoman! I went in to replace an old pair of Asics shoes. After trying on 4 different recommended shoes bought a pair of Hoka’s. What I didn’t mention was the skill she was able to juggle 3 other people at the same time. Not only was she checking her store stock, but was also calling her other store to see if it was in stock there. That was some great customer service!
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June 2023 by Lance Y.
This is the best place to come for running shoes. I've been coming to them for years...ever since they were sharing half the store with Go Bananas in Aiea. Ray has always been extremely helpful and always taken the extra step (haha) and gone the extra mile (hehe) to help me and ensure that I purchase a pair of shoes that are the right fit for me. It wasn't until came here that I realized how valuable a good pair of shoes are, and that it's worth it to pay a little extra for quality service and a good product. Along with the shoes I bought today, I also found that they had some great insoles that were better than the ones I currently use. The staff still continues the excellent service. My only complaint is that they don't have a store on Maui.
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May 2023 by Brolaire68
My wife and I stopped by here to find my wife some new shoes for the treadmill. The lady that helped us gave us the best customer service we have ever seen. She was very polite and incredibly knowledgeable. We told her exactly what issue my wife was having with her current shoe and she showed us 3 pairs of shoes that were exactly what we needed. She helped us narrow down the choice by asking questions about the fit and feel that we wouldn't have even considered. After using the shoes for an hour on the treadmill, my wife was blown away with the change. Would HIGHLY rexcomwnd this shoe shop for anyone looking for a new pair of running shoes.
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March 2023 by Riley Simpson
The dude working there was knowledgeable and helped me out quit a bit. Pretty pricey but so is every running store you go to. Inventory was limited but still had a great experience and will be returning in the near future for another pair
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December 2022 by Ryan
Great service and very knowledgeable about running shoes. Provides recommendations and shoe analysis based on wear and tear of your shoes. prices compare to online shopping, especially for current models. Wide selection of styles. Highly recommended!
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October 2022 by Paul C.
This is my favorite running store by far! Ray and his staff, especially Jeff, are really great at helping runners of all levels find the shoes and accessories they need. And I know Ray has been a big supporter of high school track and cross country runners. Runners HI is the best!!
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September 2022 by Jon Winchester
Update in September: after my positive experience below, I returned with an identical defect on my replacement shoes and met a different employee. He accused me of "doing something extreme" during my running 20-30 miles in the shoes and refused to help. Sadly I can't recommend shopping at this local business anymore, you will get better consistent service with a chain store or online.First experience in August 2022: Great service and knowledge of local trails and events. Replaced defective shoes easy and quick.
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July 2022 by ken G
Went in looking for a pair of shoes that fit my needs and found exactly that! The customer service was amazing too, the salesman was very knowledgeable when it came to finding the right pair of shoes. Went as far as having me walk to see what type of support i needed and the level of intensity I needed them for. Since then, I haven’t had any issues with my feet when it came to running which was amazing. Great selection of shoes and lots of accessories to go along with them such as insoles. Highly recommend!
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July 2022 by Robert Olson
These folks really know their stuff! It also helps that they are super friendly and helpful too! They can get busy, so come with some time, so you can get into the perfect pair of trainers for you!
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June 2022 by Drexel Gregory B.
I've been using Adidas Racer Lite shoes but I've had issues with my ankles and knees. I happened to pass by this store while going to the UPS nearby and I'm happy I found this place. The man working here was so helpful. He told me what kind of shoes fits my needs, examined how I walked, and determined what was right for me. He was very knowledgeable about this all. He chose a shoe for me and his pick really couldn't be better! It resolves the issues I have and has the perfect level of comfort! (Sorry I didn't get the name of the super nice guy who helped me. I was there at 3.30 on Wednesday, 22 June.)
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May 2022 by Ellie S.
One of the best experiences I have had buying shoes. I needed comfortable shoes for walking, and I struggle with pains in my foot, hip, and lower back. The only employee at the time was attentive, helpful, and gave good advice about how to get the most out of my shoes. Suggested insoles that would also help with my arch being flat. I will definitely be shopping here again for shoes. On a side note, I observe some really rude customers enter the store. So here is some advice, service is based on what each customer needs, so if you are in a rush, dont go. With only one customer representative working, mind your manners, this includes body language. If you are that impatient go to Footlocker. Also, dont go in there expecting a deal/sale. This is a very small store that focuses on providing its customers quality shoes, not discounts or Nikes. Nothing wrong with Nike, but there isnt a large selection, so if you know it's the only brand you want or like try Footlocker. Be open to suggestions about insoles.
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May 2022 by Ana B.
I was in need for new shoes for physical therapy. The associate had me takeoff my shoes and watched how my feet planted on the ground. He remeasured my sizing and asked if I had prior foot issues to specifically chose a shoe that is catered to me. He also checks if the shoe is in-stock at this location or the sister store. I was able to purchase my extra wide New Balance shoes. A very in style brand atm and offers other brands like ASICS as well. He is very helpful and listens to your concerns. If you plan on buying insoles, please bring in the shoe that you're going to use it with. Quick warning he is by himself so please be patient or call ahead to see if the coast is clear.
