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November 2023 by David P.
Wow, I know we are in Hawaii and cost of living is a little higher but businesses like this are ridiculous, I would bet they are out there bashing customers for shopping on line instead of in store, when in reality the business is the one who drives the customers to go shop online... here is why... Called ReliableParts for a Stand Up Freezer Door Switch which they had at the cost of $54 bucks... when the part is on Amazon for $11... Now I could see maybe a $20-$30 due to overhead and what not but 54 dollars... That is taking advantage of customers and forcing them to go shop online or elsewhere... SMH
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November 2023 by Pinky F.
Reliable is certainly reliable to provide the products but I can't reach them by phone lately. I tried calling the Waipio store everyday this week. Today is Thursday and still no answer. Anyone know if they're open? The Honolulu store closed early this summer.
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October 2023 by Mikeyde Guzman
I was put on hold for a while , then we get cut off. I call back no answer after a few rings it hangs up I tried numerous times
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September 2023 by Ray Dion
Went in for a replacement high temperature sensor. Quick, easy and very well priced. No $40 charge for shipping to Hawaii.
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August 2023 by AGS 808
Have not bought from here before but that's because they never seem ro answer the phone! Been trying to call all morning and after about 20 rings the call hangs up! Really guys? You can't answer the phone even to put me on hold?
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July 2023 by Cher Sullivan
I needed 1 part to repair my washing machine. On line it was $28 and through Reliable it was $90. That is totally ripping the public off!!!Too many monopolies on this island.
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June 2023 by Kawika K.
I needed a suspension rod set for my washer, called to check availability, glad they had it in stock and USA OEM as well, instead of China made. Fast friendly service upon pickup.
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June 2023 by Cheri Comparan
Our 14 year old washer decided today was the day it would display its' first error code, ever. After a bit of light research, I was able to identify the problems and parts that needed replacing. Found the store website and that the Waipio location was open until 1p today and had said parts in stock. Husband went to retrieve the parts shortly before closing. Great customer service and the price was quite reasonable seeing as I intended on doing the labor myself. Mahalo Reliable Parts & Keith!
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May 2023 by Eric Isidro
Excellent customer service with seasoned wisdom behind the counter. I went in for 2 parts for my dryer. A thermal fuse and a thermostat. I told the gentleman my issue, and he said he thinks I only needed one part. He tested my thermostat, and said it was working properly. I only needed one part. You cannot beat the peace & comfort of purchase when you know the employees are looking for your best interests. That’s excellent service.
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December 2022 by Armi
Needed some parts for our new gas stove to convert it from natural gas to propane. One of the store clerks, Nathan was super helpful both on the phone and in person when we went to pick up the kit we needed. My brother also ended up getting a few different screwdriver kits and other things while I got some stainless steel cleaner and ceramic stove top cleaner. Would definitely go again.
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October 2022 by Ronald Uyeno
Been going there for years for parts needed. Always providesthe correct items.
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October 2022 by Melvin Peyton
They had just what I needed. Excellent service.
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October 2022 by Keith Pettrey
Friendly, pleasant, knowledgeable gentleman from Atlanta area. He assisted me with a dryer part and made my first visit great. I won't hesitate recommended Reliable
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July 2022 by Daryl H.
Hands down excellent!I needed a coupling and new hose for my refer water dispenser but forgot to bring the broken hose and didn't know what size it was. Fortunately Maile (clerk) did know! I told her what my situation was and she knew EXACTLY what I was talking about! Stress free and pleasant experience from the time I entered the door!
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January 2022 by Fletcher K.
Great service with 3 employees behind the counter first thing in the morning. More importantly, they had the part I needed in stock! Took only a few minutes after I rattled off the part number for them to look it up in their system, find it in their warehouse and then bring it out to me!
