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January 2024 by Mahsay
Smaller sized storage facility, yet still secure. The units are located both outside along the inner perimeter and in a small building. Its gate access which you can download their app to easily open using bluetooth. Property is well kept and clean. Front office is located right at the entrance and usually always has someone available if theyre not out and about the grounds.
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November 2023 by Allan S
Jen,Maria, Jada and Lewis. Great staff!!!!helpful and easy to talk to. Just got my rental unit and I'm pleased with the service. Thank you again appreciate your services. If for what ever reason you need a storage solution go check it out.
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October 2023 by Deuce T.
Friendly service and welcoming atmosphere. I would recommend them absolutely. Anyone looking for storage space should check them out. You can thank me later. Your welcome. Take care and Remain blessed.
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August 2023 by devinna Kawaguchi
Both employees I met and spoke with are very helpful! They made my short time here, wish I could've stayed longer.
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June 2023 by Google user
The manager helped me reduce my bill for few months. My bill will increase again in few months. It’s getting a lot harder to pay the bill. Company helped to lower my bill for little while. Thanks
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May 2023 by Dan Al
The manager helped me reduce my bill for few months. My bill will increase again in few months. It’s getting a lot harder to pay the bill. Company helped to lower my bill for little while. Thanks
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March 2023 by Kekoa B.
Although specific sites may have excellent managers and treat the customers well, Public Storage corporate is out to gouge the customers and the company does not empower the site managers or their district managers to provide a good customer experience.If you are looking for long-term storage, this is NOT the company to work with. They raise their prices regularly. They will work with you and submit exceptions for so long, but this time around they raised my rent by 25%!!!Their logic was, "we have to raise prices based on market and demand, just like an airline raises their prices." My response to that retort is the airlines don't raise the price on you while you are mid-flight. If the rate increases were on par with inflation, or within reason, that would make sense, but they push hard to get you out by raising your rent to unreasonable rates because they want to rent it out at the new rate.When I spoke to my district manager she said "I have done everything I can," which is either a cop-out, or it means the corporate office and the people who make decisions are not the people who actually work with the customers. They do not empower their leaders to lead and run their businesses.
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January 2023 by Crystiana Kehani Ku’uipo Feliciano
Paula was exceptional in helping us find the perfect storage unit! She was more than happy to show us different sized units so that we could choose the best one to fit our needs!!
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December 2022 by Crystiana Kehani Feliciano
Paula was exceptional in helping us find the perfect storage unit! She was more than happy to show us different sized units so that we could choose the best one to fit our needs!!
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October 2022 by Tom R
Had some trouble using the elevator using the excess code. You all know what I am talking about, You New First Time Users ! However, Lou took the time to assist. Even when it was close to closing time. Awesome Customer Service Lou ! You had just set the standard for all to follow. Glad I picked this location for my storage needs !
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October 2022 by Samuel B. K. Grace
Hello my name is Sam, normally you would not find me posting about anything or anyone not my style. But, this time I'll make a exception. Yesterday while helping a friend move his things to "Public Storage" gentry, I found myself in a predicament I was lost. Unable to find my storage bin. After walking around for close to 40 min I decided to go to the office and get directions. But, on my way I would run into one of their employee. But, this being his first day now we both are lost. Walking around another 15-20 min looking for this elusive storage unit. But, he would reassure me "don't worry I'm going to stay with you and we are going to find this unit". True to his word he stayed and, we found. I hope you" P Storage " realize how lucky you are having him as your employee, because this 5 ⭐⭐⭐⭐⭐ is for him. Hello Lau it's me unit 3053 I won't forget what you did and, again Thank You...Sam
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October 2022 by Quinton Vaana
Lou was very professional and helpful. I had questions and concerns about my unit but he solved them.
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August 2022 by MB Bonilla
It was my first time at this location and Diane made it so easy for me to rent a space! She is wonderful, kind and very welcoming! Love that type of spirit here! Thanks so much!
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June 2022 by Jeroen Joosten
I had an absolutely awesome experience with Louis yesterday. There were some issues with my account and the app that corporate couldn't fix from their end (which, in my honest opinion, were issues that they should ordinarely be able to resolve) but Louis found a way to work around them and resolved all the issues so I could make full use of my rental unit and the app. Louis was very friendly, accomodating, and knowledgable. He's truly an asset to this company!
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January 2022 by Kimberly D.
If I could give NO star I would. This facility is rat infested. An entire large unit's business inventory (interior design) ruined. The insurance that they REQUIRE you to purchase monthly does not cover Vermin. Yes they did give a few months of free rent (not even a itty bitty dent of what the contents were worth) but not once did they even offer to compensate or work something out for the RUINED, STINK, RAT INFESTED, PEE on everything - even holes in furniture from rats "nesting" and having babies. Disgusting and it's all the fault of the facility. Got an estimate from 3 different local pest company's - THOUSANDS of dollars to clean and sanitize not even guaranteeing it could be sanitized due to the extent of the infestation. Did public storage offer to help in any way? Nope. Not at all. And in the meantime rent was still due monthly along with late fees even though we had no access (warned by pest control company not to enter unit as we could get very ill, also validated by my physician as well) therefore NO BUSINESS could be conducted because items were polluted from rats. Not only did the business lose TONS of money public storage did nothing to help even though it was PUBLIC STORAGES responsibility to maintain their property. They obviously knew there was a rat problem as there are now tons of traps. Not once did they even warn the renters of this problem. There are tons of rat trap boxes everywhere. Also Your unit is not fully secured - there are big openings between the ceilings and the so called "wall" between other units it's no wonder why the rats could climb unit to unit. And mind you they will keep raising your rent regardless if your a good customer or not. Within 2 years the rent will just about double. Btw... they even raised rents during the entire pandemic AND during state mandated lockdowns. Last thing... if you happen to have emergency on premise don't bother calling the number listed - it's a mainland number & good luck getting in touch with anyone. We had been at the unit trying to take pics at night of the rat damages, pulled the car in front of storage unit so we could get more lighting. Well my fault but the battery on my car died. Called every number they had listed, it was about 8:45 pm and I had to call someone to come and give me a jump. The front security gate will not open after 9pm. There's a gentleman who lives on property so I knocked and knocked to tell him that I'm stuck within faculty gate with car battery dead, he never answered so I tapped on his glass window in hopes he'll hear it thinking maybe the doors were too thick or heavy. Oh boy do not under any circumstances bother him (even though you'd THINK he's the night manager and on premise for a reason) he practically bite my head off & screamed at me acting like I was trying to crack his window. I was stuck in the facility with a dead battery. I asked him what I could do to let someone into gate. He said "just open" it (rudely) and slammed his door. We figured out (with no help from night manager) it will only open from inside out after over an hour of thinking. He could of saved us an hour & told us how to get in/out after hours. He could of been what he was hired for as well - I'm pretty sure they won't let someone live there overnight without some purpose of being there. Posted a few pics but more will be posted soon. This review will be continued as there is much more to add.
