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“I understand most complained about incoming mails and packages, but the post person Letisha is awesome. She may be the only one manning the front desk, but she was quick and very helpful to the customers. I was there for a while because i had to do my packing in the post office, so i saw how she treated all the customers. Very friendly and is personable. The building may be old, but it is what it is. The service is more important. Another post person worked in the back, he organized stuff, cut grass and made sure i didn't leave any of my stuff. They're hard workers and I am glad I chose to mail my boxes.”
“If you make an appointment, you can skip the walk-in line and get all your passport stuff done super fast - I only had a photo appointment for my passport, but the lady (Daniela?) took care of me and helped me to mail my forms as well. Whole process was quick and painless, only took about 10-15 mins thanks to the appointment. Otherwise, I overheard one lady say she waited in line for 1.5 hours to process her passport through the walk-in line ? I can’t even imagine wasting my day like that… so do yourself a favor and make an appointment on the USPS website”
“I’m surprised to see such low ratings, but seems to be in part due to frustrations with passport service and a particular associate.
The three female associates working here have always been so sweet and patient. The line usually moves fast.
My only issue here had been with the one associate who has been mentioned a few times already in other reviews. I can say I have also experienced this associate’s condescension, which in my cases had to do with my package being too small, as I was told, and then another time my self-printed label being too small. Here I thought I’d be more economical with resources. ??♀️ I’d never before been told my items were too small for mailing. Another time I was lectured on what may happen if I was shipping non-media items with a media label, even when I acknowledged I was shipping qualifying items (a bunch of CDs).”
“The line was fast and efficient and the employees were friendly. The employee to help me out actually suggested ways that I could save money on sending my package and helped me get everything together. I wasn't in there for long, but it was great. Definitely recommend this USPS office”
“I'm just gonna say it - the folks at this post office are AMAZING! Always helpful and considerate - truly dedicated professionals!!! When I am in they point out ways to save time/$$ -!just really awesome! Shout out to Joanie who helped me rescue a (stampless - completely MY fault) card from the outgoing pile! They are really living aloha here!!”
“I understand it’s a hard place to work and the staff always tries their best, so i’m thankful for what they do and I have never had a problem they couldn’t try to fix”
“I live in Kapolei but consistently come to the Ewa USPS because of the service. I’ve worked with two different guys there and both have been incredibly helpful, considerate, and kind.”
“Please print off labels and package stuff up before getting there!!! It's cheaper and takes less time. I sell though eBay and Depop so I'm at the post offices alot.These are some of the shortest lines of any post office I've ever been to and they are always super friendly. The only time there is a line here is when you have people who didn't pack up their packages before hand.Tip: They have a bin to drop off packages that are prepaid and it's even available after they are closed.”
“The clerks at the desk are REALLY nice. Like, I couldn't imagine being that nice if I had to deal with stupid customers 8 hours a day. I would get so sick of them.They are really, really overly nice for the amount of B.S. they have to put up with. Compared to the Post Office where I moved from (Queens, NY) they are super nice.”
“The folks working at and running the mail for Wahiawa USPS are legends and service heroes. Aunty that does our regular route always goes above and beyond to bring our mail down our long driveway and leave packages securely in our carport. Yesterday was a Sunday and we had TWO USPS deliveries because another mailman from another route noticed our mail in his hamper and took the time to get off his route to deliver to us! Aunty at the counter giving stickers to all the toddlers is also magic. USPS is one of the most efficient, affordable and responsible services going and we really mahalo you guys!”
“I appreciate the friendly solo worker I encountered at the counter despite the long line. The wait can be a bit frustrating but it is not the worker's fault. As someone else mentioned, it is just poor city planning and hopefully they will make good changes to accomodate the growing population here.”
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“Today l went to sent some mail and l get mistake about address staff Name Manaia so nice and professional she check and help me doing a right one thank you so much”