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October 2023 by Joe P.
Incompetent and shady. Any email I would get didn't even have the name and credentials of the person communicating to me. They over charged me and misled me on business tax for my Turo business. no refund offered.
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June 2023 by Jamie P.
My experience is the same as 3 of my friends. The first time they do your taxes they are fantastic. I had an accountant the first time (3 years ago) and then I had 2 different people the past 2 years ( not accountants but trained to file taxes). I had my paperwork for 2022 in time for my taxes and here it is June, taxes not filed and I can't get a call back! Anyway please don't get in this mess like I have.
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April 2022 by Kalani H.
First time using a CPA and I hate that I went with this Kapolei branch. Communication is rough. Called today because taxes were due yesterday and they said they were done with my taxes (never thought to call me), and the next appointment they have available is In 2 weeks. They asked if I paid my estimated taxes and filed an extension....no, that's what you were suppose to call me and let me know about. Poor poor communication.
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April 2022 by Britton T.
My Personal CPA (Kapolei) was awesome in 2019/2020. They must have taken too many clients. Communication has been non-existent (to include a missed appointment when I finally got someone to call back), despite myself loading all required documents by early-mid Feb. Going to use another CPA firm.
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January 2022 by Keoni P.
Absolutely zero communication. They just simply don't respond to emails or phone calls from their clients. I don't know how places like this are still in business. Do your job properly or stop taking on new clients if you can't handle the workload.
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May 2021 by Thomas P.
I was late to submit taxes by a few weeks but they told me they would have them done by the deadline. I called and followed up weekly the last 4 weeks and each time left a voice-mail to call me back. They never called me back. I got through to someone a week ago who assured me my taxes were 50% done and would be done by the deadline. On Friday I left 3 voice-mail and never heard back. Today I've called a dozen times and left 3 voice-mails and never heard anything back. Would not recommend a business that physically never calls you back. My fault for waiting until early April to get taxes done, but these people had 6 weeks to complete them and never communicated a thing to me since uploading all their documents. I will also be filing a civil suit against them for any penalties and fines I accrued since they promised to have them done on time and never followed through. Horrible business.
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March 2021 by Aron C.
I've been using Kenyata and her team for the past three years to do our business and personal tax returns, but recently I had to switch to a new CPA. Kenyata and DeShana are amazing! Kenyata is incredibly knowledgeable, friendly, and experienced. DeShana is a Quickbooks guru and helped us fix a lot of issues on Quickbooks. BUT the rest of the team is terrible. Everyone else lacks communication skills, customer service skills, and an overall sense of urgency to help their clients. I'll email an admin, a manager, or an assistant CPA several times and not get any response for WEEKS. This year I tried to make an appointment three times and never got an answer. None of them care. I spent hours uploading all my documents to the portal link they sent me, only for them to say they got none of the documents. This was the last straw for me so I switched CPAS. If you deal with Kenyata or DeShana personally the experience will be 5 stars. Everyone else (admins, assistants, and managers) will be 0-1 stars.
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February 2021 by Donna F.
We just can't say enough about Lisa Wells and her team of wonderful professionals at My Personal CPA and Financial Planner. They are very knowledgeable with the complex tax laws. My husband and I are so grateful for the tremendous advice and tax service provided us over the last three years. Mahalo Lisa! Call them, you won't be disappointed.
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January 2021 by Mar S.
My Personal CPA and Financial Planner has been helping us for a few years and they are ABSOLUTELY AWESOME! I highly recommend them for your tax needs as well as their financial planning services.
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January 2021 by Jesse L.
Kenyata and her team are the best! They have been nothing but supportive and accommodating to my ever changing accounting and tax needs. Their knowledge and understanding of Hawaii's complex tax code as well as the intricacies of running a small business are invaluable. I cannot recommend them enough!
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January 2021 by Henry W.
Lisa and Team provide great accounting services for small business owners. Their staff is very friendly and helpful. I have been using them for a few years and would highly recommend them.
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January 2021 by Sherri W.
Great local business to support. Wonderful payroll and tax services. Very efficient in getting back to you if you have questions. Highly recommend them for you tax and small business needs!
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January 2021 by Dale L.
Lisa and her company has a very helpful and friendly staff. Their new location is great and more convenient since I live in Kapolei.
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January 2021 by Lisa W.
The yound lady who helped me was efficient and very friendly. She was very helpful and extremely knowledgable of the information at hand. I will definitely be using them again. My tax return with them was larger than normal and that was absolutely a bonus in my eyes.
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January 2021 by Tina F.
We have used My Personal CPA for the last 5 years. They do a terrific job and are very attentive to the client.
