-
November 2023 by Rayne U.
Made an online appt for oil change. I normally go to the Aiea location but opted for Waipahu as it's in my hood. Arrived early, checked in & was told it could take up to 2 hours. Rather than sit in the waiting area, I strolled across the street for a late lunch. Less than an hour later, they called to advise my car was ready! Samson checked me out quickly & I was on my way. Great customer service. Aiea location normally vacuums my car out whenever I have any kind of servicing done. Idk if it was because they've known me for years.
-
November 2023 by Nick 9
I should have left this review a long time ago, but now I have more examples of why this "auto shop" should never be visited.My wife has been bringing her Subaru Forester here for a while because it's easy to make appointments and it's close to where we live. We liked how they take pictures of potential problems that need fixing to show you so that you feel you're not being scammed.When our AC went out, we brought the car here. They changed a small part and said we should be good to go. Less than a week later, the AC was hot again. We took it back. They changed another part. 2 days later it was hot again. I called them myself this time, and they said "oh yeah, this is how we do things to try to figure out what's wrong". So they kept expecting me to bring the car back until their trial and error approach would work? I don't think so. I took the car to Mike's Auto Air Conditioning. It took him 5 minutes to diagnose that the evaporator needed replacing. Would have saved over $1000 by taking it to him first instead of having Lex fumble around with it.Oh, but it gets worse. I didn't leave a negative review before since Lex is a "Tire Shop" at its core. So I chalked it up to a lesson learned. However, it appears they can't even do that right. Previously, we brought the car in multiple times to get an alignment because the steering wheel always pulled right. It would come back from the shop STILL pulling right, just slightly less. I thought "it can't be that hard to do an alignment, so maybe something else is wrong with the car". After driving it like this for a year or two, one of our tires had excessive wear on the outer rim. I knew I had to take it in, but we needed a safety check first. My wife made the mistake of coming back here to do the safety check. They denied the safety check because of that tire, said 2 of the other tires "were on their way out", and tried to sell her $900 worth of tires that day! I was livid! The other 3 tires are just fine, and $900 for a set of 4 is ridiculous. So I took the car to Discount Wheel and Tire today in Waipahu. Great experience. Had the one tire changed and confirmed the other 3 were fine. They found that the alignment was all jacked up and fixed it for me. Driving away from the shop, the car finally does not pull right. So ALL THIS TIME the problem was that Lex can't even do a proper alignment.I'm not convinced anyone at this auto shop knows what they're doing. DO NOT come here for AC problems. DO NOT come here for tire or wheel problems. And DO NOT come here for a safety check. Just don't come here in general. Taking pictures of potential problems means nothing when they can't even fix the problems.Like I said, Mike's AC and Discount Wheel and Tire are top notch. Go there if you want a fair price and actually get your problems fixed.
-
November 2023 by Louisa Lani
Nice to see women taking part in the Servicing of your car. The Staff was nice and the waiting room was clean and comfortable. They even had 2 massage chairs :)
-
November 2023 by Nick K.
I should have left this review a long time ago, but now I have more examples of why this "auto shop" should never be visited.My wife has been bringing her Subaru Forester here for a while because it's easy to make appointments and it's close to where we live. We liked how they take pictures of potential problems that need fixing to show you so that you feel you're not being scammed. When our AC went out, we brought the car here. They changed a small part and said we should be good to go. Less than a week later, the AC was hot again. We took it back. They changed another part. 2 days later it was hot again. I called them myself this time, and they said "oh yeah, this is how we do things to try to figure out what's wrong". So they kept expecting me to bring the car back until their trial and error approach would work? I don't think so. I took the car to Mike's Auto Air Conditioning. It took him 5 minutes to diagnose that the evaporator needed replacing. Would have saved over $1000 by taking it to him first instead of having Lex fumble around with it.Oh, but it gets worse. I didn't leave a negative review before since Lex is a "Tire Shop" at its core. So I chalked it up to a lesson learned. However, it appears they can't even do that right. Previously, we brought the car in multiple times to get an alignment because the steering wheel always pulled right. It would come back from the shop STILL pulling right, just slightly less. I thought "it can't be that hard to do an alignment, so maybe something else is wrong with the car". After driving it like this for a year or two, one of our tires had excessive wear on the outer rim. I knew I had to take it in, but we needed a safety check first. My wife made the mistake of coming back here to do the safety check. They denied the safety check because of that tire, said 2 of the other tires "were on their way out", and tried to sell her $900 worth of tires that day! I was livid! The other 3 tires are just fine, and $900 for a set of 4 is ridiculous. So I took the car to Discount Wheel and Tire today in Waipahu. Great experience. Had the one tire changed and confirmed the other 3 were fine. They found that the alignment was all jacked up and fixed it for me. Driving away from the shop, the car finally does not pull right. So ALL THIS TIME the problem was that Lex can't even do a proper alignment.I'm not convinced anyone at this auto shop knows what they're doing. DO NOT come here for AC problems. DO NOT come here for tire or wheel problems. And DO NOT come here for a safety check. Just don't come here in general. Taking pictures of potential problems means nothing when they can't even fix the problems.Like I said, Mike's AC and Discount Wheel and Tire are top notch. Go there if you want a fair price and actually get your problems fixed.
-
November 2023 by Ikaika Kimura
Flawless experience. Called in to make an appointment, they ordered the specific tires I wanted, delivered the next day & installed. Price matched Costco that would have taken 2 weeks to get here. FREE rotations as long as I own the vehicle. Mahalo!
-
October 2023 by Robin G.
Thank you to Samson and Blossom for their commitment to providing exceptional customer service are truly appreciated. They both provided professionalism and updated information on the status of my vehicle.
-
October 2023 by George mcpheeters
Polite. Thorough. Willing to go to warehouse on a very busy Saturday to get the tires I wanted. Safety check, oil change and the mounting all done smoothly. Why can’t all commercial encounters be this professional?
-
October 2023 by t v
They're usually pretty good. This last time was a disappointment. Dropped off the car to change 2 tires. Ended up changing 3. But the unhappy part of it was it took all day and I didn't get a call when it was ready. I took a gamble and went in. Car was sitting there. Don't know how long it was ready. The guy fixing it already left for the day.
-
October 2023 by Alicia M.
I go to Lex Brodies for most of my general auto service needs but especially tires. Great service. Reasonable prices. And an area to hang if necessary.
-
October 2023 by Randy M.
Call ahead of time to schedule an appointment. Walk-ins are available, but they may be busy, so I recommend calling first.
-
September 2023 by Lamesjuther
Great service, fair pricing, friendly staff, and professional management that actually cares for the customer.Hard to find good, trustworthy mechanics nowadays and I wouldn’t trust my Nissan Altima getting serviced anywhere else. They will square you away. Save time by making an appointment / getting in early - it’s worth the wait!Many thanks to Sam for his hard work and dedication to ensuring my car was taken care of. He deserves an amazing lunch that reflects his amazing work ethic. I highly recommend choosing Lex Brodie if you want to get your car serviced the right way!
-
September 2023 by Kim Vaughan
Excellent customer service got approved for credit with my tires too. Seamless process I would highly recommend going there for any of your tire needs
-
August 2023 by Derek W.
I made an on-line appointment to have my son's truck safety inspected. Got there, greeted by Samson and there were no surprises. He took the information needed and I was out of there fairly quickly. I am one who doesn't like surprises so Lex Brodie and Samson get a 5 Star rating today. After my other car's prepaid maintenance is over, I will take them to Lex Brodie for servicing....
-
August 2023 by Liz Willis
The gentleman there was super nice, lady friendly. I got there at 9:40 didn't leave till 12:40 so just expect to wait a while.
-
August 2023 by Donald “Skittles” Galindo Jr
Update** To my previous review of 1 star rating was a total miscommunication to the unforeseen circumstances that took place on that very day due to a bad traffic accident causing the Techs to be late and therefor longer wait to completion times.Here's what I will share, My previous Past Experiences 10+ Years of being a customer to Lex Brodies Kalihi location has always been a pleasant Visit and very time efficient to completion times of my Vehicles. I have had nothing but good customer service over the years. My correction to this 5 star review is solely based all my years as a customer and my experiences that I will not let one bad experience and total misunderstanding to the circumstances be a unfair rating to the years of great service & experiences they have shown.
