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September 2019 by Siera M.
Called for an appointment Saturday. Got confirmation that my appointment was Sunday 9am & I asked who it would be with, the person that I spoke to told me it was with Rayna. Arrived at 8:45m, waited until 9 and no one showed up to open the store until 9:25. Eileen came and said she thought my appointment was at 9:30. She opened up the store checked myself and 2 other girls in. When she asked for my name, she said NOTHING about Rayna coming in or anything but asked if she could take care of her client fill and then do a full set on me & then stated they were so booked... I ended up staying and waited for about 20 minutes, then thought about how long I have been waiting and walked out at 10 am. I mean I understand that they are busy but come on, get your scheduling right. Never again!!!
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August 2019 by Ashley A.
The lash technician I normally see is on vacation and I was in desperate need of a fill while she was gone. I found this business on yelp and saw that they have the option to have a student lash technician do your lashes which I don't mind because lash tech students take their time to ensure their work is good/correct. I checked the pictures and read the reviews and the business looked pretty promising, so I decided to give this place a try. My appointment was at 5:30pm and when when we started the lash tech student suggested I have my current remaining lashes removed which I agreed to. The removal process takes time so I understand that it took about a little over 30mins to remove my existing lash set. When we finally got started the lash tech student seemed to be doing ok. She didn't wear gloves which I'm not used to, so it was strange to have her bare hands all over my forehead. She was also pretty heavy handed and felt like she was leaning on my head instead of just resting her hands on it. Again, I'm aware I chose a student technician so I wasn't expecting perfection. So fast forward now to 8:15pm, I'm finally at the register with the owner paying for the services I received. The lash removal was $25 which is the highest I've seen as most places charge $10-$15. The lashes looked ok. Not as thick/full as I expected them to be after spending almost 3 hrs total in a chair, but I was happy to be finally leaving. When I got home, I took a closer look at the lashes in my magnifying mirror, and found that the tech had glued fans of lashes to 3-4 of my natural lashes! The ends of the lash extensions were drenched in glue and clumped and there was even glue on the end of the lashes which caused the spoolie to pull on the lashes because they would get stuck in the glue when trying to comb out the lashes. I was mortified! I couldn't believe I actually paid to have this done to my lashes. Anyway, I ended up removing the lashes that night and I don't think I'll be returning to this business. Again, I understand that I chose a student tech, but I was really hoping a professional would double check the students work after to ensure the extensions were done properly. Really disappointment to have spent what I did to have my lashes tortured. If you do decide to try out this business, be sure to thoroughly inspect your lashes after a student/junior tech does them before leaving. I apologize for the lack of pictures, I was too mortified to even want to keep a picture of what they looked like :(
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August 2019 by Celeste C.
I had an amazing experience, I had requested a student and she was absolutely amazing. I'm sad that I'm only visiting otherwise this place would be my go too. I highly recommend they were professional, clean and hospitable. Thank you for the amazing lashes.
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July 2019 by Mz D.
Love this place!...formally went to another person for over 4 years and my last set was very out the ordinary and resulted in a mild infection which went south after only one week. I found HI Lasthetics from Yelp and despite the one negative review wanted to see for myself what kind of business they were and customer service they offered. First impressions are always the most important for any business. Happy to say upon arrival to my appointment I noticed how clean and organized the establishment looked and was greeted immediately which made me feel very welcomed as a new client. I was able to meet Sabrina and Terry. Terry was the one who did my new set and both of them educated me on what was going on with my lashes. Needless to say Terry had to Redo my set and really took her time all the while educating me on proper care to assure my lashes would not only grow but become healthy as well. Sabrina also took the time to show me the correct way extensions should be placed and importance of cleaning and brushing. Upon my first fill I was fortunate to meet Rayna and has twice done an amazing job where they not only look beautiful but have managed to stay on without pulling any of my natural ones out. It has been over almost 2 months since I started going to them and my natural lashes have started filling in quite nicely and feels healthier. Thank you Hi Lashtetics for your knowledge, patience and welcoming environment.
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July 2019 by Maudeline A.
Sabrina is amazing. She is very knowledgeable on her profession. She make it sure that she does her work perfect and makes her clients satisfied and happy. Thank you very much Sabrina and I will make sure to recommend you with my friends and family.
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May 2019 by Lovegoodservice H.
I came in today for lash extensions with Terry. She did an awesome job! It's been a few years since I had them since I used to go to a friend of mine off island. It seemed like no one could ever do them like she did and I gave up. One main reason I stopped was because they always put too much on my eyes and they were uncomfortable. My eyes are small and heavy lashes weigh them down. No matter how many times I would tell a tech to go easy they never listened. Today, Terry listened to what I wanted and even stopped in the beginning to show me what she was doing and if that's what I wanted. They are gorgeous! Length and volume perfect. She was also so personable and professional. I think I found my new "lash lady".
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April 2019 by Summer A.
I've been debating about getting my lashes done for quite some time now. I have a trip coming up and I don't want to feel frustrated with having to put my falsies on. I wanted to try getting them done before my trip to see if I'd like them. I went here to HI Lashthetics & Spa to get them done for the first time because I heard great reviews about the price and environment. I was nervous to get them done. I got my lashes done by Sabrina. She was super sweet, informative, and caring. She took her time to make sure it came out perfect. I loved every bit of it. I was so relaxed that I fell asleep for a bit and I twitched a couple of times haha. She didn't mind and that was awesome. I would definitely recommend this place! GO SEE SABRINA! Their staff is so nice as well. I feel like I am at home when I am there. Mahalo nui loa!
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April 2019 by Sosa M.
My go-to for lashes, cupping/massages and facials! Super friendly, clean and professional! You get more than you pay for here (very adorable). I always recommend my friends and family to Hi Lasthetics & Spa! I've had services done by Djay and Sabrina (the owner), very patient, thorough and welcoming.
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April 2019 by Joyce V.
Very professional and awesome place. Thank you Debory for doing my lashes. She makes me feel comfortable since it is my first time putting lashes.
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March 2019 by Kailee H.
Enjoyed my time with Sabrina & I believe her co worker (I'm sorry. I forgot your name) as we converse while doing my lashes. There work area is absolutely beautiful & of course I love my lashes!! I'll definitely be coming back for refills!!
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March 2019 by Esther W.
UPDATE: 03/12/2019, 12:09pm- My eyes are still red on both sides. My eyelids are still raw and burn when I use my face cleanser. I put clear eyes eye drops , and it still leaves some red behind. Sad the owner seems more concerned about her STAFF then trying to alleviate my suffering. In response to the owner: protect your staff? Really?? What kind of response was that? WHAT ABOUT COMING TO MY AIDE WHEN MY EYES WAS BEING DESTROYED? I can't believe your still allowing her on the floor without proper training. Dude wth!! Also I did put in my original review saying you had text me, and refunded my money. I did not leave that part out. And honestly, why would I want to come back to a business in which the owner didn't do anything WHILE I was getting my service done? You say that you told me the same DAY you would have them removed? No hunny!! all you said was call me and I'll give you a free refill and fix it if there's any problems. Please don't lie about something like that. UPDATE: 7:39pm- I went to the Beauty Room Mililani to have these lashes removed. Thanks to Mai for saving my natural lashes(or as much as she could.) Although she was able to remove the extensions it did take her 1 1/2 hours. Lash removal services should only take 10-15 minutes. Plenty of the extensions were glued directly on to my eye lids. Mai told me, my lashes were the worst removal she's ever had. WOW! Sabrina, the owner of HI Lashthetics did get in touch with me around 8am, and refunded my 140$. I did tell her upon receiving refund I would remove my post. But when I sent her pictures of my eyes AFTER removing the extensions, she did not return my text messages. Thankfully Yelp didn't delete my original review completely. I will not be taking my post down, and I'll be getting in touch with the BBB. SUPER DANGEROUS BUSINESS PRACTICE. This review has nothing to do with Dee I have never posted a negative review until today. I am not over exaggerating anything that happened today so don't even try to BS with me. Check my page, the only time I review places is when I totally love them. Yesterday evening I booked an appointment with this company. I found them while I was browsing IG. I saw how beautiful Sabrina and Deejay did lashes, so I of course wanted to book with one or the other. They need to fix their scheduling online first of all, because I booked with Sabrina and got pushed to a Jr stylist. At least let me know your schedule was already booked or black it out online! Next you need to fix the labels and pricing online. Its super confusing and pricing is wrong. I did call before leaving home to confirm they got my reservation and they last minute pushed me off to Terry. I felt that even though she was a JR stylist she was already hired at the salon so she must be good at lashing. I got to my appointment and she didn't have all her lashes ready. Then it came to taping my bottom lashes and top lashes....first of all she missed a few bottom lashes on both sides causing my lashes to be glued together halfway through my service. Top of my eyes had MULTIPLE tapes and it was super uncomfortable. Terry did not know what she was doing. The owner barely bothered to help aide in my situation. MY SERVICE LASTED 4 HOURS!!!! I teared multiple times and all they did was give me a fan and kept asking if I was okay. I tried my best to be patient and understand wtf was happening but honestly WTF??? HOW CAN YOU GUYS HIRE TECHS THAT ARENT EVEN TRAINED PROPERLY. The owner didn't offer a discount, only that I can get a free refill and to give her a call....wait what??? Hmmm okay...I politely said okay thank you and paid... 140$ for a JR stylist that didn't know wtf she was doing.... Is this a professional business? NO. Are they concerned for the well being of their clients? NO. As the owner said her previous client teared up like the niagra falls AND RAN OUT OF TEARS...OMG. 4 hours and I left their business in pain, embarrassed because I felt like
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March 2019 by Kimberly G.
First time there and the place looks very nice and comfy. Sabrina did my lashes and it came out awesome which was a 3D Classic. She was fast too. I would definitely go back.
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March 2019 by Julie R.
Got my lashes done from Jr.tec terry. She did an awesome job and was very patient, her skills as a beginner tech was on point. The owner Sabrina is very kind and her passion for her business persuaded me to join her lash school hoping in a few months. I would recommend anyone to check out there salon they offer more then lashes. I plan to visit again. Thank you HI Lasthetics & Spa.
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March 2019 by Mz_katty S.
Hi Lasthetics is an awesome layed back relaxing environment. Debory is an amazing lash technician. I highly recommend you seeing her. Her work is perfection, clean and crisp. She knows what she's doing and puts out the best of the best in her work. If your looking to get your lashes done especially volume lashing then she's your girl. You won't be disappointed.
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March 2019 by Rochele L.
Ive been doing my lashes long time somewhere else. But today was my first time to this place and i loved it. Sabrina did mine and my daughters lashes and she did an amazing job. We will be coming here from now on. I highly recommend this place to everyone that wants to get their lashes done.