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March 2024 by Dan T.
Excellent customer service! I called Dean to see if he could help me out with my broken Retrax truck bed lock that was purchased over ten years ago and he said to bring the truck in. He had parts in stock and helped me the same day with no appointment. He was also very patient and answered all my questions. Go see Dean for truck covers and accessories and receive great service!
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February 2024 by Robert A.
I purchased a new truck and wanted to get a retractable cover for the truck bed. I called and visited a few other places so I decided to visit this place due to its proximity to my house. When I arrived I noticed that the door was locked. I called the number associated with the business and I'm guessing it was answered by the owner. He said the business was closed because he has been sick. He also said he did not know when he would be able to return to work. He asked what I was looking for and I told him. I asked him if he could give me a quote over the phone and he said he could. He said he would have to turn on his computer and check for prices. He said my number showed on his caller ID and he would call me right back. It has now been over a week and I have not heard from this business. I have not called back because I am a big believer in customer service and if someone promises to call me back and doesn't, then he doesn't deserve my business.
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April 2023 by Keith T.
Did a lot of research regarding tonneau covers and ran across Hawaii Truck Concepts. Reading the reviews and saw that this shop has the happiest customers so I called the number, talked to Dean and encouraged me to use the ReTrax model. In his opinion was the best to use due to its reliability and warranty. I asked Dean to order one for me and within a week, I have it installed on my new Toyota Tacoma truck. Super happy with the entire process. Dean's a cool guy. Try for yourself.
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March 2023 by Tyrus Lum
My Retrax cover from Pamalu was binding and wouldn't open smoothly. Pamalu just gave me excuses instead of fixing it. I brought it here to Dean and he helped fix the issue for free! I tried giving him some cash for the half hour he spent on my truck but he wouldn't take it! I will be back to support Dean & his business again. Mahalo again for helping me out!
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March 2023 by Ty L.
My Retrax cover from Pamalu was binding and wouldn't open smoothly. Pamalu just gave me excuses instead of fixing it. I brought it here to Dean and he helped fix the issue for free! I tried giving him some cash for the half hour he spent on my truck but he wouldn't take it! I will be back to support Dean & his business again. Mahalo again for helping me out!
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February 2023 by Pork L.
Bought a bed cover/pop & lock from Marvin in 2007 and the cover and service have always been great. My pop & lock broke a month ago and I couldn't open my truck tailgate anymore. Called the store and got to talk to Dean. Found out he's the new owner. THIS GUY IS A STRAIGHT UP GOOD DUDE AND I COULDN'T HAVE BEEN MORE BLOWN AWAY BY HIS SERVICE. He let me know he doesn't have good pricing on the pop & locks anymore so to just order it on amazon and he could help me out. Took a few weeks to arrive and when it did, I called and he said he could fit me in the same day if I needed to come down. I was surprised at his availability and willingness to help so soon but I wasn't able to make it that afternoon. Scheduled for a few days later and went to go visit. Immediately I was greeted by Dean and he remembered my request and had me back my truck into his bay. We started chatting and I found out he took the place over from Marvin almost as a hobby since he loves cars/trucks and putting things together. He showed me some of his newest products and I could tell he was proud of the quality of the bedcovers he has and his knowledge of the accessories. He immediately unboxed my amazon product, checked it out and said yup, it's the same one I had previously. Next thing I knew he was disassembling my tailgate and replacing the old broken lock. I tried to help and he said no need since he didn't want my hands to get dirty. He removed the old lock, replaced it with the new one and then put my tailgate back together. All within a span of 10 minutes while chatting and being friendly with me the whole time. I loved how personable and professional Dean was and when I asked him how much he said "no worry"! I was like what?? You're a business professional so let me pay you. He said nah, was super fast and easy so he was happy to just help me out. I tried to pay him and he wouldn't accept! The only thing he took was some Krispy kreme donuts I brought him for squeezing me in so last minute. He mentioned he likes to pay it forward so I'm happy to say this is my first Yelp review after being a user for a long time and I hope it spreads word of how awesome he is. He made such of an impact on me that I just had to give him props and shout him out. So if anyone is looking for a solid truck bed cover or truck accessories please check out Hawaii Truck Concepts. I know he's not going to be able to hook up everyone all the time but the gesture was much appreciated. Dean showed me he has tons of integrity, experience and most of all aloha and I couldn't have been happier. Mahalo Dean!
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January 2023 by Charles I.
Knowledgeable helpful kind easy to talk to and service is really urgent glad I came here highly recommended
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December 2022 by Allan M.
Honest and reliable business. Best products for your truck! Will always go back to get much needed items form my truck!
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December 2021 by Chase T.
Marvin was easy to work with and does quality work, I was very happy with the entire process, start to finish for my Retrax bed cover and running boards.
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November 2021 by Mr. P.
Ordered a bed cover for my truck and it took alittle over a month to come in. Went to pick it up and installed it myself. It was a pleasure to buy from marvin he is knowledgeable of his products and really easy to talk to would definitely come back or refer friends to him
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August 2021 by Ryan R.
Glad to know Uncle still around providing truck parts to Oahu. I joked with him about being in the Buy-n-Sell back in the day. Super friendly, very knowledgeable. Offers installation. Call ahead to ask about what you are looking for, he'll give good advice and honest opinion. Please consider buying from Uncle and supporting this long time locally owned business.
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August 2021 by Darrell Bareng
This is my second purchase with Truck Concepts. Marvin certainly is in this business to stay in business especially in these hard times with COVID affecting his supply chain. Beyond his control he explained the circumstances of delays in delivery but is determined to fulfill your goal in meeting the tonneau product ordered. After weeks of delays I finally got my new cover and installation was as professional as can be. Thanks Marvin you are the “best in your field “!Darrell Bareng. Realtor
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July 2021 by Raynette P.
My husband has been wanting a truck bed cover for the longest time. Since the reviews were positive about this place I decided to check it out! I am so glad I did. The nice gentleman who helped us was very patient in answering any questions we had. This made it easier for us to choose the type of cover for our needs. I like the fact that his pricing covers everything (shipping and installation fees) instead of ala cart. We have yet to receive our truck bed cover but so far we are impressed with the customer service we received!!!
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July 2021 by Raychel Cabral
My boyfriend decided to get a new tunnel cover for his truck, he called several different places and decided to go with this place because he said he had it in stock and was able to install it that same day. He drove all the way to Waipahu, and we live in Makiki. When he got there the guy told him he got 2 jobs in front of him and then he’ll be able to work on his truck so my boyfriend said he would wait, so he waited for a little over an hour for this guy to come and tell him he wouldn’t be able to get to him that day and also told him oh he may not even have the cover.I wasn’t able to go with my boyfriend that day cause I was working but he’s not one to complain or make waves. So he said okay and just left after all that driving all the way over there and waiting around for nothing.I don’t know what type of business this guy does but this is bad business and a waste of time especially considering how far he went to go here.I want to let everyone know what type of business this guy does, I wouldn’t want anyone to waste there time with this type of “BS”.???
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May 2021 by Jayzen Y.
Bought my retrax tonneau cover from Hawaii Truck Concepts. Owner was friendly and reliable. Great service and installation was quick!
