Diagnostic Laboratory Services, Inc. is a reliable healthcare provider offering efficient and professional services. The phlebotomists are praised for their expertise, with customers noting the minimal pain experienced during blood draws, even from difficult-to-access veins. The staff is described as courteous, helpful, and attentive, particularly in assisting elderly or disabled patients. However, the billing department has received criticism for repeatedly failing to properly apply insurance payments, leading to repeated billing issues for some customers. Overall, Diagnostic Laboratory Services, Inc. is appreciated for its fast service and experienced team, though improvements in the billing process could enhance the customer experience.
the phlebotomists are so friendly and painless when I get my blood work done. they are fast and never have to wait.
September 2023
Fast service if you show up early. Otherwise grab a ticket and wait in line. Make ready to show I.D. and insurance card. Experienced staff, needle goes in with little pain unless you are a hard stick, one try is good enough.
September 2022
Absolutely great staff very helpful, came here after trying to do some paperwork at the clinic in mililani which was absolute trash mid af, but this place was a excellent clinic!
