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September 2023 by ASHLEY C
Unprofessional. Not forthcoming. DO NOT TRUST THEM. I bought a used car & did a trade in. One of the salesmen provided me with incorrect information multiple times. They add in “coverage” and say you can’t remove it, even though it’s about $3k. They pressured me into trading in my vehicle for another one when I wasn’t really ready to do so. I didn’t get to drive it on the freeway before purchase and now I know why. Less than a hour after sold it to me I called back and confronted one of the salesmen about the issues and said I wanted to cancel the transaction. He said he would call back and never did. They also made it sound like they dropped the price to negotiate, but really they removed “coverage” and then tried to sell it back to me later. The car was listed WAY more than it was worth initially. There’s pretty significant cosmetic damage to the vehicle, but it doesn’t stand out because it’s somewhat hidden, and they didn’t disclose anything about it to me. They’re supposed to send me paperwork and haven’t. Any time I call, I’m told I’ll get a call back and never do. Not to mention, they gave me way less for my trade in than they should have. They print things out that show prices, but look carefully because they’ll show you your car graded as “fair” or “poor” so the price is lower, but it’s so small on the page you don’t notice it. This has been an absolute nightmare.
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September 2023 by Annastasia Crawford
Bad customer service after they get your money!!! They give you the run around like crazy no one ever calls you back!!! Horrible for military families if you need to ship your vehicle off island.
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July 2023 by Glenn Joeffrey Bartolome
Dont ever buy from here! They are bunch of crooks esp their sales person mr. Sparks! They are only after your money and not really gonna help you come up with the best deal!!
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June 2023 by Chris Lutzke
I was first assisted by the GM Shane coming in for a Terrain AT but after comparing the differences with a Terrain Denali, my mind was set that if I made a deal it would be for the Denali. Salesperson Matt took me for a test drive and helped work out a fair price on my trade in. Great Experience and highly recommend this location.
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June 2023 by Linee Reeves
Mike over at the Service Department is the best!! He was so patient and reliable in servicing my vehicle. He never hesitated to assist me 20 times and follow-up with! Ok, it wasn't 20 times, but it felt like it. But he was patient, professional, and genuine! I hope he is recognized for his exceptional work and service. People will always remember how you made them feel, and I trust the service department at Cutter Buick GMC entirely because of Mike's dedication and commitment to providing quality customer service.
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May 2023 by asjah brown
If you need a car and are looking for honest service, go to Sean. When I tell you I went in there nervous because I've never walked into a dealership alone! This man made me feel welcome and like family. I went on a Saturday, was welcomed in and Sean was friendly and understanding. Went the following Thursday to just test drive and before I could sit in a 30k car they had, he told me another one was brought in 2 hours prior that was 21k, just detailed, and was the make, model and year range I wanted. Its like God dropped that car off for me. Best service I've gotten.
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May 2023 by sydney cofran
I recently purchased a 2023 GMC Canyon from Cutter Buick, GMC, and Mazda, and I couldn't be happier with the exceptional service I received. This dealership truly goes above and beyond to take care of their customers, making them feel like a part of the family.First and foremost, the deal I got on my new GMC Canyon was simply awesome. The team at Cutter worked tirelessly to ensure I received the best possible price and financing options. They went the extra mile to make sure I was satisfied with every aspect of the deal, and I couldn't be more grateful for their efforts.One thing that sets Cutter apart from other dealerships is their dedication to customer satisfaction. I had some specific needs and preferences, and the staff, particularly Shane and Matt, patiently listened to all my requirements.They took the time to understand my needs and made valuable suggestions that helped me make an informed decision. Their willingness to accommodate my indecisiveness and provide expert guidance was truly commendable.The dedication of the Cutter team was evident when they stayed late with me until 12:30 a.m. to finalize the paperwork and ensure that everything was in order. This level of commitment and willingness to go the extra mile for their customers is truly rare to find, and it left a lasting impression on me.To top it all off, Cutter Buick, GMC, and Mazda offered me an incredible service. They allowed me to drive the new truck home immediately, and one of their workers even drove my old car home for me. This level of convenience and attention to detail made the entire car buying process seamless and stress-free.This is the third vehicle I've purchased from Cutter, and I must say that I am never disappointed. They consistently provide exceptional service, prioritize customer satisfaction, and create an environment that feels like family. The team at Cutter Car Dealership truly knows how to make their customers feel valued and appreciated.I wholeheartedly recommend Cutter Buick, GMC, and Mazda to anyone in search of a new vehicle. From their amazing deals to their unparalleled customer service, they have proven time and again that they are a dealership you can trust. Thank you, Shane and Matt, for always taking care of me and for your unwavering commitment to customer satisfaction!
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May 2023 by Tita M.
I recently purchased a 2023 GMC Canyon from Cutter Buick, GMC, and Mazda, and I couldn't be happier with the exceptional service I received. This dealership truly goes above and beyond to take care of their customers, making them feel like a part of the family.First and foremost, the deal I got on my new GMC Canyon was simply awesome. The team at Cutter worked tirelessly to ensure I received the best possible price and financing options. They went the extra mile to make sure I was satisfied with every aspect of the deal, and I couldn't be more grateful for their efforts.One thing that sets Cutter apart from other dealerships is their dedication to customer satisfaction. I had some specific needs and preferences, and the staff, particularly Shane and Matt, patiently listened to all my requirements. They took the time to understand my needs and made valuable suggestions that helped me make an informed decision. Their willingness to accommodate my indecisiveness and provide expert guidance was truly commendable.The dedication of the Cutter team was evident when they stayed late with me until 12:30 a.m. to finalize the paperwork and ensure that everything was in order. This level of commitment and willingness to go the extra mile for their customers is truly rare to find, and it left a lasting impression on me.To top it all off, Cutter Buick, GMC, and Mazda offered me an incredible service. They allowed me to drive the new truck home immediately, and one of their workers even drove my old car home for me. This level of convenience and attention to detail made the entire car buying process seamless and stress-free.This is the third vehicle I've purchased from Cutter, and I must say that I am never disappointed. They consistently provide exceptional service, prioritize customer satisfaction, and create an environment that feels like family. The team at Cutter Buick, GMC, and Mazda truly knows how to make their customers feel valued and appreciated.I wholeheartedly recommend Cutter Buick, GMC, and Mazda to anyone in search of a new vehicle. From their amazing deals to their unparalleled customer service, they have proven time and again that they are a dealership you can trust. Thank you, Shane and Matt, for always taking care of me and for your unwavering commitment to customer satisfaction!
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April 2023 by Fidel A.
Awful experience, regret buying from there every single day. I can't wait till my lease is up. These people are horrible
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January 2023 by Jessie F.
Big Mahalos Same day appointment on a holiday what a plus!!!! Charnelle Kainoa and her team never disappoint! If you want the best service right here on Oahu book your appointment today and you will not be disappointed. Super Fast, friendly and easy.
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January 2023 by Kasiano Sivia
Sales Consultant Matthew Almosara hooked us up with a deal. Superb service and follow up. Helped us allay our concerns and doubts. ?
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December 2022 by Lennie J.
Best experience at a car dealership ever. My Yukon had issues and Cutter GMC was the only dealership that answers the phone. Its pretty bad when you need to take your vehicle to get serviced and the dealership doesn't pick up the phone or call people back. Thankfully, the service writer who helped me (Kaina) was easy to get a hold of and was really helpful when I called. I dropped my Yukon off on a Wednesday. Kaina told me that they'll work on it as soon as they could. I got a call back the next day with the work order and Kaina let me know they could get to work on it shortly. I ended up getting my truck back on Friday all fixed. Great service and at this point its 2022, the dealerships need to do a better job and taking care of customers. I got lucky with Cutter.
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November 2022 by Jong
Dont ever buy from this because they going to rip you off!! My first ever American truck but sadly it didn’t go well! They are not honest people especially their agent Sparks who lied to my face saying they dont put a mark up price on any vehicle which at first i found absurd. Only when after signing the paper works their money faced manager Melvin told me its a 20% mark up price! Avoid this dealership and bunch of crooks they are no good. They wont help you instead they would help themselves fattening their pockets! Look for other reviews who experienced the same. Way better to go GMC Honolulu and look for Sean.
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November 2022 by Al Wong
Purchased 2nd vehicle in a year. Check out Mark Dela Cruz. Awesome customer service, no press sale, friendly family environment. Met our expectations from the beginning to end. Mahalo Mark !!
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October 2022 by Brandi Jarra
I have been a loyal customers for years. The customer service has always been top notch which is why I keep coming back to work with them. I recently purchased another vehicle at GMC Waipahu this weekend and worked with Johnny S. and Chad K. and they went above and beyond my expectations. Customer service is huge for me and they checked everything off my list and then went beyond that. Johnny is an amazing salesman. He takes his time to explain all the features on the vehicle, He is honest from the start and checked up on me to see how things were going after my purchase which I really appreciated. Chad really worked his magic and got me everything that I wanted and then more.Thank you so much GMC Waipahu for always taking care of my family. You already know that I’ll be back in a few years. AMAZING SERVICE HANDS DOWN!!!!
