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December 2023 by Nathan Kim
CPB WAIPAHU IS A NICE QUIET BANK AND PLACE TO BANK AT.
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December 2023 by Kirstin B.
Worst bank ever! The tellers get carried away with small talk that waiting in line took well over 20 mins but that was still faster than speaking to the one and only loan officer they had available. As I was being helped by the loan officer, customers who didnt want to wait in line kept interrupting to see if the loan officer can just expedite their banking needs as a favor although I was obviously there being helped. Dont get a car loan through this bank. It was paid in full and it's like pulling teeth just to get a lien letter or a simple payoff letter
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June 2023 by Ash E.
Located near the Waipahu Shopping Plaza, next to Max's Manila and Liberty Tax is where CPB is. Parking in front of the building can get crowded and tight since there are limited stalls, but there is more parking at the shopping plaza. CPB has long lines, but it does go by quickly. I only come on the weekends to cash my check, so I try to come closer to opening hours. Like past comments, it is a little noisy, since customers are on their phones at high volumes and sometimes there can be little to no privacy since you can hear everyones business. However, the tellers are really nice and helpful and they do their best they can to provide great customer service. Besides English, they speak Tagalog and Illocano to cater to the people in the neighborhood.
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September 2022 by Kyle Eugenio
Went over there to open an credit account but no one assist us and we waited long they see us but they just passing us and never ask
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August 2022 by Summer M.
CPB is by the far the nosiest and most talkative local bank. I've also banked at ASB, BOH, FHB, PHFCU, and Navy Federal and that's who I'm comparing it to. I like when customer service is friendly but to be insistent in asking questions like "did you just finish work?", "where do you work at?" And "where did you get that purse from?" Is very rude. If you see the customer is giving you just a nod then just stop the act. The story telling also takes up so much time it slows down the line. By th way Ive been to the CPBs at Wahiawa, Mililani Waipahu and Kapolei. All the same nosey story talking tellers.
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May 2022 by Xerxes Maxilom
Reasonable experience! Ppl give bad reviews because they never experience customer service before in there life. Awesome bank.
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November 2021 by Kalai F.
Came to the bank for a deposit for my girls and had trouble with online banking. I think her name a Charlene. I know it started w a C. But bein untech savvy, she was so patient n understanding. I kept apologizing. She must have been helping me for 15 minutes or so. Thank u so much! What a wonderful experience!
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June 2021 by Georgia Rose
Smells really bad inside.
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September 2019 by Nalani Hew-lin
The young local girl that works here is super sweet. I didnt catch her name, but she is super friendly and fast!
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July 2019 by Jason C.
Unfortunately one star is as low as it goes I would have given this sorry bank one star for possibly the worst customer service I've ever had dealing with the loan Dept. If you are thinking of dealing with this bank don't do it. Run the other way you've been warned!
