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February 2024 by Jennifer D.
I cannot begin to tell you how awesome this place is. Annie helped me and was so kind. I highly recommend this place. Thank you!
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February 2024 by VK M (VKM)
Excellent store with much inventory. The staff is knowlegeable, patient and helpful.
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October 2023 by Caroline
My mom forgot part of her CPAP machine and wasn’t going to sleep well without it. We called and the staff were very helpful. They took our name and had the piece we needed ready for pickup when we walked in the door. I definitely recommend this store and appreciate the kind staff. Mahalo!
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September 2023 by Tony Combs
Wow! Looking for a rental of a knee scooter. $80 for a month. Look on line and get one for $80.
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June 2023 by D T.
I needed some CPAP filters and this place was close to my work. Called them up and they said they have the Resimed Airsense 10 filters in stock. I went down and the lady shows me what I thought was one filter of the five I was purchasing. It looked like a filter that I have been buying for the last 8 years, so I said okay and gave her my credit card and she tells me all sales are final. Driving back to work I wanted to look at the filter again and noticed all of them are two pieces of fabric, and not like the one she showed me. Typical bait and switch. This is not the way to do business in Hawaii.
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May 2023 by Catherine H.
My family and I visited this location to purchase an electric scooter for my adult son and it was such a pleasant experience. Annie and Brian were extremely helpful and answered all of my questions to help me find the best option. I especially appreciate that they didn't pressure me to buy an expensive item and helped me find a less expensive option. We chose a compact walker that can also be used as a lightweight wheelchair. It is perfect! The store is very well stocked with a large variety of home health items to include beds, walkers, scooters, wheelchairs, bedside tables, post-op boots etc.....the selection is great! They offer a 10% military discount and a senior citizen discount on specific days of the week. Call to ask!
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April 2023 by Brandon L.
I'm on vacation and had some equipiment damage. The staff was so nice, helpful, and accommodating. Presented a prescription for the equipment and they had what I needed and was done in no time. Huge thank you to them for the help.
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March 2023 by Jeffrey Oliva
Poor, poor, poor customer service. There was an elderly gentleman struggling with his box and could barely walk and they sat on their butts and did nothing to help him. SHAME ON THEM! Who treats our senior citizens this way.
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February 2023 by Elisabet S.
Really happy with their service! Staff was very friendly and accommodating; went out of their way to meet my needs. Got a great deal on the perfect mobility scooter for my needs. Will definitely recommend them!
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January 2023 by Colette C.
I just read recently purchased a Lift recliner from Ace Medical. Service i rate a 5 star friendliness,a 5 star, helpful-a5star. Delivery -a 5 star.Overall a 5 star .GEMMA and HEIDI WERE SUPER HELPFUL SALES PEOPLE answered my questions, showed me how to use the features of the recliners as i tried them out. I received a hefty 15% discount , a 50$ discount off delivery and setting up chair ,price (so 100$ from Waipahu to Kaneohe) note other competitor furniture stores wanted $170 for delivery and wouldn't negotiate lowering That price.Brian was knowledgeable about The recliner i putchased and showed me the features as i sat on recliner and used its remote.I was relieved to find out the power box came with a battery back up in the event the electricity went off I could still get off the chair!! Pete was the ever so careful ,patient , knowledgable deliverer of my chair. I HIGHLY RECOMMEND THIS BUSINESS. Im enjoying my recliner:)Tu Gemma, Heidi,Brian, Pete and all the other employees who gave me such a good shopping experience. FYI am enjoying the TWILIGHT lift recliner. recliner
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December 2022 by Kimberly F
They look for excuses not to rent equipment so don’t bother if you only need something for short term!
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December 2022 by Gale Magee
I went here for help with a wheelchair for my elderly father. Staff were super helpful and very courteous. Excellent experience.
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October 2022 by Donald Myers
Great service helpful staff.
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September 2022 by Liz Alarcio
We visited their store to check out some equipment that my mom would be using to assist her after a neck injury. It’s a one stop, we practically got everything that will make my mom’s life easier… bed rail, shower head, tub transfer bench, walker with seat, even adult diapers! We were greeted by Annie, showed us what they have and usage instructions. Mom was happy with all her goodies that gave her more freedom to move by herself… very pleased. Thank you!
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September 2022 by Radlyn K.
Good morning. In response to your comment, I did not leave a voice message and I did not call on 9/4/2022 during the labor day weekend. I called on 8/31/22 because my brother's surgery was on 9/1/22. I called the Waipahu office and they check for me to see if they had a wheelchair available to rent and said they didn't have anything available and to try calling the Honolulu location. I spoke to a live person at the Honolulu location who advised me they would check and call be back, but didn't. I was just disappointed to not get a response before his surgery especially because I told her I needed to know before his surgery. I'm changing my rating because of your Waipahu office.
