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May 2023 by Ashley Petersen
Thank you again for the 15 seater van rental. ABC Rentals is much more affordable than the mainstream car rental companies and don’t add all those extra fees like most. Very straightforward daily rates. See you again next year! Our family had a blast!
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October 2022 by L Harrison
We wanted to support local business rather than the chains at the airport. The price was right and the company was easy to work with. However, upon picking up the van, it was very beat up on the interior. There was a broken seat belt on the chair right at the door that cut a number of travelers when getting in. The seats and floors were stained, the A/C didn't work in the center rows and vents were missing covers. The exterior of the van was great and the van ran like a dream, but comfort was a compromise.
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October 2022 by Fita N.
Don't recommend this place. Called over the course of a few days. Could not leave a message since message box was full. I actually drove there to find no indication of a business besides their business sign. I assume they had a store front at one point but it is now a church. I've read the reviews and I guess they operate out of the airport but overall, sounds and looks sketchy! Pass!
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August 2022 by Frank McCaleb
Thanks for the awesome service. Will be back again to rent the 15pax van next year with the family!
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July 2022 by Courtney Montgomery
I have been calling this company for the past 4 days and until this day still no luck to reach a rep to confirm my reservation. General mailbox is full and both reps mailbox are full.Hello anybody there??????
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March 2020 by Mikiala Lidstone
These people are crooks. They deserve zero stars. Don’t give them your credit card info. Don’t do it. You’ll thank me. They take your credit card info and then charge it even after you cancel your reservation in advance. They lie about their policies and steal money from their customers. Stay away from them. My advice is to rent from Hertz. For me, Hertz was convenient because it’s located in Waipahu and has excellent prices and customer service. They picked me up from home in Kapolei and dropped me off. I was happy to find Hertz after being scammed by these guys. I’m working with my bank to get my money back. I see another reviewer also had to do the same. Stay far away from these guys.
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March 2020 by Miki K.
These people are crooks. They deserve zero stars. Don't give them your credit card info. Don't do it. You'll thank me. They take your credit card info and then charge it even after you cancel your reservation in advance. They lie about their policies and steal money from their customers. Stay away from them. My advice is to rent from Hertz. Hertz is located in Waipahu and has excellent prices and customer service. They picked me up from home in Kapolei and dropped me off. I was happy to find Hertz after being scammed by these guys. I'm working with my bank to get my money back. I see another reviewer also had to do the same. Stay far away from these guys.
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October 2019 by Rob frank
car was clean enough except windows were so dirty on inside, we had to clean them for safety visibility at night. car had 64000 miles . price was good. Delivery was smooth and professional. Leaving the car at airport was our worst experience ever. Directions were conflicting. Between the 3 of us, we couln't figure it out, driving round and round. We spent almost 2 hours looking for leave off spot.( We didn't know airport) . No answer and no callback when we tried to call the driver # we were given. It was 5 AM. We were panicking that we would miss flight . And no one to call or ask.The other car rentals had never heard of ABC. Never again.
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July 2019 by Nga T.
We rented a 15 passenger van from them. We travelled from Los Angeles, CA. We planned to stay in HI from 7/16/19 - 7/25/19. It was 2 families. My family of 2 adults and 2 kids (ages 3 and 5). Other family was 2 adults and 3 kids (ages 5 and 2). Initially making the reservation, I spoke with Sam. He was very friendly and nice. I informed him we are coming from LA and would need the van entire time. I also needed 3 forward facing car seats and 2 boosters, which were provided. The convenience of them having the van at the airport and we just drop it off there was nice. Here are the issues we had: 1. However, it is parked on the roof of the international parking structure. There is no easy way to get there other than trekking through parking structure and elevators and bridges. 2. The keys were just left on the floor in plain site in the van and the van was left unlocked. This seems really sketchy and unsafe to us. They could have at least put it inside the glove compartment or something. 3. The van had no cargo space for our luggage. We could not fold seats down, luggage does not fit under seats. We had to put the kids in back of the van so we can squeeze in all of our luggages in the middle. I believe we had 4 large luggages, 2 carry ons, 5 kids back packs, 2 adult back packs, and other misc. bags. This was no easy task. We should have been told about no cargo space when making the reservation. 4. The cover of one of the car seats kept coming loose every single time a child climbed in or out of it. I noticed there were straps to hook it onto the car seat but there was no place on the car seat itself to hook to. So this tells me they had the wrong cover with the wrong seat. 5. Initial inspection of the van, it was dirty inside. It had crumbs on the floor and seats. There were toothpicks as well. They even had a printout piece of paper asking for us not to eat in the van and to pick up trash to avoid attracting rodents/bugs. The AC vents were broken, not working or just missing. So we couldn't even make the air face/blow where we wanted it to. The step to go into the van was already damaged and bent up. 6. When we tried to leave the parking structure we realized we needed the parking ticket, we searched everywhere in the van for it. Nothing to be found. I called and text numerous times without any answer. After a while I finally got a hold of Sam. He was not helpful at all. All he could say was it was left under the key. Well if you leave the door unlock, things can happen. Instead of providing customer service I was given the line of "we have never had this problem. Everyone else always found the key and ticket together". So we basically went to the booth to exit and the rep charged us the day max amount $18 so we can leave. I think the only good thing about the van was it seemed to have good gas mileage. I would never rent from here again. I would inform others if they were travelling there n wanted recommendations to not go here for rentals.
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July 2019 by Ikona Sonoda
Hands down best place on the island to rent or purchase a vehicle. Super fast and convenient. The service was excellent, very kind and welcoming staff. I have family flying in next week and I'll be coming back for a 15 passenger van. I'm recommending this business to anyone in need to rent, lease or purchase a vehicle. Most definitely will be back ABC Auto Center. Mahalo!
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July 2019 by Jimmy Mahokey
Great place to rent a car or van. They definitely deserve 5 stars from me. They have a wide selection of vehicles to choose from including sedans and 15 passenger vans. My experience was wonderful. The staff was very welcoming and catered to our needs. I would recommend this rental business to any of my friends or clients. Thank you ABC Auto Center! Looking forward to our next experience with you.
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June 2019 by Neil Conafray
Excellent, polite and friendly team. Josh and Sam are both excellent at what they do and they helped us out when our own car but the bullet with a transmission failure. The car we got (2015 Altima) was in great condition and perfect for what we needed. I'd highly recommend ABC Auto Center to anyone looking for quality rentals at a great price too. Big mahalos to you guys !
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March 2019 by Brady M
We rented a 15 passenger van and had a great experience. They are very professional and prices are very reasonable. The equipment was near new and accommodated our group perfectly. We had some change of plans and they were very willing to work with us! Thanks again!
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December 2018 by Don W.
A group of us were planning a week in Oahu. So we needed something that would seat at least 14. One the guys in our group found ABC and talked to Sam. He was very nice and found us with a good vehicle at great price that met our needs perfectly. We went all over the the island(it's not very big:-)), the rear AC worked great and van was very easy to drive. We especially liked the drop off/pick up service(for small extra charge) at the airport was very convenient and saved us a ton of time. Thanks for helping make our trip Oahu enjoyable!! Mahalo and Aloha until next time!
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December 2018 by Karol TomTom P.
I did some research on a van rental in Oahu to accommodate a group of 14. The lord was on my side that day as I found Sam at ABC Auto Center. This guy was the absolute best! He gave me a quote that outbeats the rest of the competitors by far. He was very professional, friendly and accommodating. And even gave me an option to pick the color of the van. Upon arrival, the van was already delivered at the airport ready to go byJosh who made it easy for us to find it the parking structure via text w/ pictures and location of keys. Good job Josh! It was cleaned w/ brakes & AC working like it was brand new! And upon returning the van. Same spot as instructed by Sam and Josh! This made it so convenient for us travelers. I highly recommend them! EXCEPTIONAL! -Tom P.
