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February 2024 by Errol C.
If I could I would rate this place 0 stars. They are called 5 minute pharmacy but waited almost an hour for medication.
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November 2023 by Archie G.
Was given a referral by doctor to order prescription through them. When I called they were very friendly and helpful. They delivered my meds in a timely manner. This was a happy experience!
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July 2022 by Michele A.
its not five minutes by a long stretch.took two days to get a delivery.the phone number of the prescriptions from their pharmacy are out of order.the only plus was the delivery person who was nice, considerate and even telephoned me back after a text.Good Idea a pharmacy delivery - needs much better implementation. Web site says many sites available but deliveries actually only come out of Waipahu which explains the delay in delivery when one outlet is expected to serve island wide.
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April 2022 by ShinnyJung ..
This place was better back then 2012-2016. Now this place looked like it's downgraded. Where was the staff before this? The worker looked like zombies, nothing like before. I regularly pick up my meds here, but I'd rather go transfer my medicine at Walmart or somewhere.
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April 2022 by Roselyn C.
I wish there was an option for ZERO stars. But unfortunately, there isn't. 5 Minute Pharmacy was recommended by my parents PCP, which I had agreed to, as they offer mobile services for vaccines. I thought, that's super convenient, why not? I have waited nearly 2 weeks for them to process my parents paperwork for their vaccines. I've called everyday after their PCP had placed their order, I never got any direct answers, but was told that someone would give me a call. Finally, someone called me last week to schedule for that same afternoon, but due to the late notice I wasn't able to. So, we've went ahead and scheduled for Wednesday, April 6th at 2:00PM. I've adjusted my work schedule and managed to get this afternoon off, in case I needed to be home during and after their vaccines. An hour passed after the scheduled appointment time, and nothing... I called 5 Minute Pharmacy and now there seems to be a mix up. Apparently, no appointment is scheduled, but they see that the status is "In Delivery." Again, NO DIRECT ANSWER, but was told that I needed to reschedule because they have to process and confirm one (1) of the vaccines. Sooooooo, what was the point of calling me last week to schedule for today? -------- Update: Amie has came to save the day! Very friendly, accommodating, and kind. Thank you so much Amie for going out of your way to pick up the vaccines from the other nurse, then coming to my home to administer my parents vaccines.
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April 2022 by Avery F.
I waited nearly two hours to speak to someone and I was first in line for more than 90 minutes. I mean if you see the phone flashing or ringing for 90 minutes, please pick up... this is ridiculous and I just needed my prescription refilled because this location left a voicemail.
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September 2021 by Brock Stanley
I can’t even leave a freaking voicemail!!!
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September 2021 by Joanna B.
Keep you waiting even after they call you to let you know they received your Rx and give you a pick up time. Then, at pick up they tell you the medication is not in stock but still offer to give you a partial dose. This tells you they are not trained as some medications needs to be completed based on treatment prescribed by doctors. It was a antibiotic that they were offering partial dose. They said they would transfer the Rx to another pharmacy. I showed up the other pharmacy an hour later only to find out the nothing was transferred. I called 5 mins to find out and they have no documentation about transferring my Rx. Pharmacy falls under healthcare. No documentation results in malpractice!
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July 2021 by Judy K.
I signed up with 5 Minute Pharmacy in the face of skepticism from our family, who did not think that delivery of refills would work for my live-at-home 93 year old Auntie. I live in California and let's face it, Auntie had been picking up prescriptions from Longs Drugs for the last 70 of her 90+ years! Patrice at 5 Minute Pharmacy in Aiea was absolutely amazing. She got all the prescriptions transferred smoothly, was able to get multiple different prescriptions to sync up so that we could get pre-filled blisterpaks delivered. This way, Auntie's caregivers were able to administer meds since it was a scheduled, pre-measured dose (of 7 different pills per day!). Patrice discussed with me at length the options for delivery vs. pick up, different types of pills preferred (gelcaps vs tablet vs chewables), getting the prescriptions in sync, changes to the prescriptions, and scheduled deliveries for days when a caregiver would be present to receive the prescription. They returned calls and emails promptly, followed up, and there was constant communication so that prescription deliveries were worry-free. I cannot thank Patrice enough for everything she did to make this work for my Auntie. Great service and I highly recommend that you try them!!
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April 2021 by Westly Wilson
Pretty reliable,I’ve been going here for years.would recommend.
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March 2021 by Jeana S.
If I could give them zero stars I would. For sanity's sake go to Costco, Longs or Walgreens.
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March 2021 by Shari I.
I was a customer of Pharmacare prescription mail order until they discontinued that service and was picking up my medication from a Pharmacare retail location. Using mail order for my maintenance medication is more economical because I am able to get a 90 day supply instead of a 60 day supply. Someone suggested that I try 5 Minute Pharmacy because they can process dual coverage insurance claims and they accept coupons for certain medications. A 5 Minute Pharmacy staff member contacted Pharmacare and requested transfer for both my husband and my prescriptions. Now this is where my frustration begins. They have been sending me only a 30 day supply when my prescription calls for a 90 day supply and my insurance allows for a 90 day supply. I called twice regarding 2 separate mail orders and asked why I was only getting a 30 day supply instead of 90 and they could not give me an answer. On top of that I had to wait 20 minutes to speak to someone. I told them that I didn't understand the logic behind this because if my prescription states that it's for a 90 day supply and my insurance allows for a 90 day supply, then why is it that they are mailing me only a 30 day supply. The person who I spoke to the 2nd time I called said she was going to notate that I am supposed to get a 90 day supply. I told her to notate that for all of my medications. However, I received a medication refill in the mail today and it was only for a 30 day supply. I don't understand why they cannot fill my prescription properly and why they don't seem to understand why they cannot either. And then with 2 of my medications there was a co-pay for the 30 day supply, whereas I could have gotten a 90 day supply for possibly the same co-pay cost as I paid for my 30 day supply. And one more thing, I went to the Waipahu location and gave them my credit card number for my account, however the Waipahu location is not linked with the mail order location so I had to give my credit card number again. Unfortunately there are not too many choices for prescription mail order. CVS is expensive.
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January 2021 by Ben Maramag
This pharmacy is unrealiable
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December 2020 by Sherie M.
Zero customer service! The lady who assisted us is rude. She probably not happy to be working on Christmas Eve. I hope this will serve as an opportunity for them to train their employees to practice customer service.
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January 2020 by Georgia B.
Doctor sent in prescription the day before and when I picked it up the day after, his medication wasn't even filled!!!! To top it off, they had to order one of the medications. These medications are for my father who will be traveling to a foreign country! Poor service and efficiency!
