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July 2024 by Bettina Zia
We had appointments yesterday to renew and replace passports. Thanks to Roxanne and Mario, this entire process couldn't have been any easier. We were 30 minutes early but were being helped right away. Roxanne and Mario are extremely kind, knowledgeable, helpful and patient. What a great experience. We will always come back to this lovely post office. Thank you!
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May 2024 by Memo Kitt
The person working g here was busy but very helpful and nice.
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December 2023 by Charles Bohe
I greatly enjoy my visits to the Waianae post office. Ample parking less than a minute walk from the door. Wheel chair ramp. Drop box in the lobby if you have postage. Timing is important, mid morning or mid afternoon seem the least busy but even when there is a line the line moves fast. Staff is always friendly and helpful. Just great customer service.
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September 2023 by Charles M
Passports my kids finished in minutes. Great customer service.
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May 2023 by C4
Passports my kids finished in minutes. Great customer service.
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May 2023 by Alvin Cheung
I had an appointment to do my passport on 4/27 and got there 15 minutes early just to make sure that I didn't miss my appointment. Mario was so helpful and definitely knew his stuff! I was in and out within 15 minutes. 100% would recommend. Just make sure you have all your documents and paperwork ready to go and you'll be all set.
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May 2023 by Chuck
Passports my kids finished in minutes. Great customer service.
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April 2023 by Delton lawrence Jr.
In the morning, the postal carriers are always loading up in the handicap parking behind kenekes.
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February 2023 by Linda J.
U.S. Post office! I had to get my passport updated with a name change. I made an appointment with the Waimanalo post office. The scheduling for the appointment was very easy. I received confirmations and went in for my appointment. The postal staff was very helpful and kind. They got me through the process in spite of my errors quite quickly. They also were able to do my passport photo there as well.
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February 2023 by Emmett M.
The service was better than expected. The parking is difficult, as it is limited. Get there early to grab a spot
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December 2022 by Mabelle T.
Never in my life would I ever have seen an emptier post office in the middle of the holiday season than I did here in Waimanalo.Lance who had helped me was so friendly and patient in answering my questions no matter how redundant and chaotic it has been this season.Happy to visit a USPS that had plenty of supplies and not a chaotic line as those experienced in town. From the parking outside to the people inside would love to make a drive out here for the experience. Well done :)
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November 2022 by Dan
We’re SO glad we did our passport renewal and new passport for our son here. We were in and out and under 30 minutes!! (including pictures), Mario helped us and was so helpful, he made very quick work of our paperwork. We used a debit card to purchase a money order to pay for the passport and everything was seamless. You can’t use a credit card to buy a money order but make sure to bring your debit card, cash or check if you do this process. Highly recommend this location! Thanks again!
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September 2022 by Brian M.
We looked all over for a place to get a passport and this location was the only one with slots available this month. This location has friendly and helpful staff. We arrived early and they were flexible and helped us out. It was a quick in and out. If you are in the area and need postal services or need a passport come to this location!
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August 2022 by Steven Williams
Had a 2 o'clock appointment for a passport application. Got there early because I wasn't sure about parking. Walked in 20 minutes early and no customers there so Roxanne helped me immediately and was very fast and efficient. She definitely knows her business. She was extremely helpful and very nice. I was in and out of there in less than 10 minutes. Awesome service!
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May 2022 by lisa ashley
Postal workers were very friendly and helpful it was fast efficient I was in and out in less then 20mins to get my passport. I did have an appointment but they took me early because no one else need their help . Had a great experience was worth the travel time .
