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November 2023 by Diana luxuryretreathawaii Vacation Rental Hawaii
All I can say this team is simply AMAZING!!!! The best customer services I’ve had in a long time. Today I spent over 2hrs trying to select palm trees and plants, pots, etc, Chelsea, Mike and their team were extremely patient and accommodating. They offer great advice and my whole experience is great, every time I see them. Mahalo to the best team!!!
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November 2023 by Nancy Visio
We're searching for bougainvillea and so have been to most of the garden stores on the island. What a joy to have found Big Rock Garden! Chelsea walked us around enough to introduce us to the different areas, then left us alone to explore. They have everything you could possibly want in the most beautiful location imaginable. There are pots galore, plants, flowers, statues, fountains and ponds. Go here! You won't be disappointed. The staff is extremely friendly and helpful. They were able to answer all of our questions. It was a wonderful experience.
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October 2023 by Ashlin A.
If you were to look up someone who embodies the meaning of aloha spirit you'd find Chelsea Kim. Chelsea Kim is the sales manager at Big Rock and she was AMAZING! We were greeted by Chelsea as soon as we walked through the gate. She was extremely helpful from start to finish and went above and beyond to make sure we were happy and satisfied. If you're looking to support a local business with great customer service and integrity then you should support Big Rock Fabrications!
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October 2023 by FCA MINING / TURKEY FCA MADENCİLİK İTH İHR
Perfect company
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July 2023 by Kaiya Guerra
They are amazing definitely purchase from here!
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May 2023 by Judy Strait-Jones
Great customer service
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April 2023 by Bethany Hopkins
Stunning location in Waimanalo. All of the staff that I interacted with were so friendly and helpful. I was able to pickup some river rocks for landscaping, but I will be back again for sure. So many beautiful pots and plants.
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March 2023 by Adrian Maldonado
Chelsea has the best customer service. Promote her now!!!!
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January 2023 by Barret Garland
I love this place it's so cool and has so much stuff to choose from amazing place !
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January 2023 by Lindsey Fritz
I LOVE Big Rock! Visiting their showroom is so inspirational! We were really excited to use their old lava flow veneer on our new house and on a retaining wall and it looks FANTASTIC! I could not be happier! All of our neighbors love it too! I've now experienced both: We had a traditional rock wall outdoor shower in our old house and all kinds of critters lived in there, including toads! That is one thing I really like about Big Rock veneer, no place for those critters to hide! Plus with the CMU underneath I feel like it's way more solid construction with the veneer. Plus hearing what a friend recently paid for a traditional rock wall, the price with Big Rock is WAY better. On top of a superior product, the customer service is excellent! Always friendly and very helpful. I highly recommend Big Rock!
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January 2023 by Ray Cruz
Called Big Rock to inquire about product availability. I spoke with Tanya who was very helpfull. I went to their business and was greeted and taken care of quickly. Tanya showed me the products we had disussed. She had her assistant load my purchases in my car. Excellent customer service. Highly recomended.
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January 2022 by Malae Lagafuaina
Friendly and helpful and plenty of aloha
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January 2022 by Matthias Keller
Been looking for a good deal and information regarding building a solid lava rock wall and found Chelsea via the phone, who guided me through getting a quote and figuring out the details of exactly what I need to get this project going. She was very helpful, and made it very easy for me to make my decision.
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January 2022 by Annette Nishikawa
During this past year of Covid lockdown my husband and I worked on re-doing one side of our driveway. We pruned American Guava trees (I use the fruits to make jam and jelly), removed, trimmed, planted and re-planted other trees and plants. Then came the big task. What do we do with the ground? We decided to build a little garden and then cover the remaining ground with stepping stones and river rocks. Enough stepping stones to provide a path to pick guavas/vegetables/herbs and river rocks to cover the remaining area. We were provided excellent service by Tanya and Chelsea at Big Rock. They treated us like family and made our project seem like their project too. We told them the general shape and sizes of the stepping stones that we needed and they quickly dispatched one of their fabricators to assist them to move layers of stones from their pallets until we found what we wanted. Everyone was very professional and caring. It really impressed us that Big Rock manufactures the stepping stones on property and the stones look like real lava rocks, not concrete. We are both 70+ so it took us a few months and several trips to Big Rock to imagine, plan then create our new landscape. The project kept us sane during this lockdown and we made new friends in the process. Thank you Big Rock for all your help.
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November 2021 by B K.
First off we wished they were open on the weekend maybe close on a Sunday & Monday instead. We surely would have frequented Big Rock a long while ago! And surely we are not the only ones. Well as for the selection of products? We felt like kids in a candy store! They have so much to offer that no one else has! As for service? Chelsea was excellent! She should be the owner if she isn't already. Her customer service was perfect! If I owned a retail business I'd steal her away! Her enthusiasm, product knowledge and creativity deserves recognition. And the rest of the staff? This company should be open on the weekends to every day walk-in homeowners like ourselves. Once the word spreads their sales would go through the roof! So do us all a favor and open at least on Saturdays Big Rock. We're sure you won't regret it!
