-
September 2024 by Mahealani Strong
Great People, Great Bank!
-
May 2022 by Maria Rochelle Mendoza
This bank is so easy to get your transactions done quickly, and conveniently located as I get my groceries. It a home run for time efficient places to go and do it all! They are even open on Sundays!
-
October 2021 by Mistymae Kauhaa-Po
GOOD service for pay Bills.
-
January 2020 by Ren Sakurako
Great people, Excellent Service and they also open on Weekends!
-
October 2019 by LE H.
I'll make this short ... Kawailehua is the best in what she does ... very professional and helpful in any type of situation ... 5 stars !!!
-
August 2019 by MarcellPlazOn
Compete garbage, I might lose $3000 in stock because they messed up the transfer
-
June 2019 by Kao S.
alright, updating my review because one of my favorites from the kahului branch, Ikaika transferred to this location. He's always been top notch with customer service and always a pleasant. 5*'s! everyone can learn from this outstanding employee
-
January 2019 by Nora M.
I am not so fond of American Savings because I have been banking with them since the 90's and I have a pretty good banking history. The one time I had an overdraft due to an honest error, they would not wave the fee for me. Also my debit card was falling apart to the point where it's unusable (just over-used) and they would not replace it for me unless I paid the replacement fee. The only reason I did not switch is because my family (my husband's parents and mine) all use American savings (have been since the 80's) and it's easier to manage to have everyone all in 1 bank especially since my in-laws are on a different island. Also the customer service we receive especially from this branch is impeccable. I especially love Destiny but I never once had a poor service or anything less than superb from any of the tellers. This review (5 star) is for the service we get from this branch. ASB as a whole I would give 2 stars because although I feel like corporate has no customer loyalty and they're just out to get your money any way they can, I do love their mobile app and how easy it is to manage my accounts online.
-
September 2018 by Arianna I.
This branch doesn't even deserve any stars at all. Some/most clerks have very bad customer service and horrible attitudes. It already happened twice that a clerk would have no manners towards me and I'm not sure if it's because I'm younger than most customers but I really didn't appreciate how rude their attitudes were. Some clerks don't even know what their doing. I'm considering to change banks or to NEVER come back to this branch ever again! After giving the manager a piece of my mind, I'm gonna try and give this bank another chance. I'm most likely never gonna come back to this particular branch though.
-
May 2018 by Reuben Bulusan
Fast, friendly service. Convenient in store location.
-
December 2017 by Heather Hearon
I am absolutely ecstatic writing this review right now, and of all things it is for my bank.... yes the mostly unlikely place to get a standing ovation, but they get one from me! Every time I have ever gone in their I've been pleasantly greeted (even before I step in line), and I'm informed they will be with me just as soon as possible. They are kind, courteous, and most of all helpful. On a particular experience I had, they went out of their way to find me a typewriter of all things (I had a document that required this), they found one, and sent me to the correct branch down the street. Then steps in the ASB Market Street branch. They typed up my document, and right as I was about to walk out the door back to Foodland branch to have it notorized, the manager stopped me and said "I'll take care of that right here for you....." as she noticed that I had my 2 year-old with me who I was toting back and forth. 1 less in-and-out of the carseat was a godsend to me in that moment. She was very sweet, and told me that she didn't want me to have to keep going back and forth. Thank you for noticing! It's a team like this that made me so happy that I joyfully wrote this review. I couldn't ask for a better bank to go to, and they will never know how much it meant that they showed just that slightest consideration. So thank you ASB! You're my bank!
-
February 2017 by Mitch T
Located inside Foodland, the bank is open on Sundays.
