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November 2024 by Marc Barksdale
Great tower in a great resort in paradise. That's all I need to say.
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October 2024 by 47
Palace tower was ok. A bit dated with construction taking place on part of the building. (October 2024). The hotel is just too big to easily get to the main pool and restaurants. Tram takes too long, and the boats were closed. The parking lot is a long walk from the palace tower. A 2nd parking lot for this side of the resort should have been built. We felt bad for any guests that had mobility issues.
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October 2024 by Stephanie Cantin- Smith
Few things ....
Overall, we enjoyed our stay here , but it is in real need of upgrades to the rooms, trams, and boat.
Tram didn't work most of the time, and when it did the ac was out
Boat ran only a few times
I spent a large amount of loyalty points to be at this location , though I was happy about the upgrade for a partial ocean view , the room itself needs some serious updates. We were in the palace tower.The bed was so thin you could feel springs, no shower pressure, and just overall old decor. It was clean though and the cleaning staff were very nice
The breakfast buffet was terribly overpriced .. since this is likely a large international destination, I would suggest looking at some of those buffets from Hilton.. thought there was varieties, but I would expect much more local fruits and foods, etc. 100+ for breakfast is a bit outrageous.
Nui ..did room service the first night , got two sodas and two entrees to the tune of 125..food was cold and just nit good especially for the price.
The lagoon and pools were amazing
The dolphin information is awesome and loved to see them
The place is kid freindly and enjoyable overall. I do understand Hawaii itself is expensive but for some of the prices I would expect more .
It was a good experience overall except the aforementioned.
The place though is quiet and away from hilo and kona where everyone seemed to be which we are glad we didn't book those locations
The grounds are awesome and well kept with unique things around
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August 2024 by Son T
This place is beautiful... be prepared for a lot of walking. They do have a tram but I enjoyed the walk through museum. The restaurant on property closes early in my opinion 9pm so make sure to grav something early..the food was decent the atmosphere for outdoor eating was even better. Beautiful weather not cold at all. The views are so beautiful.
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August 2024 by Perry Rolland
This place has degraded into madness.
When you walk in, you’ll be greeted with booths and vendors for the time share programs.
Then you’ll realize that every single restaurant and event at the resort is marked up to insane prices, with the only discounts available to those who attend multi-hour time share presentations, and effectively waste your vacation getting marketed.
Then you’ll realize there is literally no escape within the resort from prices that can make your blood run cold. There’s only 5ish restaurants open at a given point. The breakfast buffet is the only sit down place open in the morning and is absurdly expensive. There’s only one other $17+ açaí bowl coffee house available as an alternative.
The resort rooms were great to sleep in, other than the construction happening all around you, providing some much needed rest before the 20 minute excursion each time in and out to get the F out of there and explore the island.
I truly believe the timeshare aspect is a disease on what I remember being the happiest place in the world growing up.
Just one more thing: When I went here last, the big yard area in the photo (Ocean tower, but they’re all connected) used to be a giant, amazing buffet. It could seat 150 people and the food was crazy as you would sit down by the koi pond below and watch the fish. Now, it’s literally a booth with 6+ people permanently staffed to sell you the timeshares. The literal lobby of the building is marketing trap.
The grill outside where the boats drop you off. Well that’s closed and doesn’t look like it’s opening anytime soon.
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June 2024 by John Hagen
The property is all inclusive with many activities on site as well as off site excursions. My one nitpick is the walk from the front desk to the rooms is long, around 1/2 mile. There is a tram but its slow. The dining experience is good but overpriced. The breakfast buffett is $55/head and that does not include any alcoholic beverages which for that price, should be. The property is beautiful and lined with eastern and western art and a buddha statue. The rooms are basic and spacious with a balcony view. There is a $5 shuttle to a shopping center which has much more reasonable options lm
Walkability: As mentioned, you will walk quite a way to your room.
Food and drinks: Breakfast Buffet is $55/head, lagoon grill prices are $25+ for main entrees.
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May 2024 by Kevin Weldon
This place is a resort type Hotel. VERY Large property. Depending at which tower you are assigned. It's a long 15 min. Walk to the other half. Each half has something you'll want to go to. We were in the Palace Tower. It had a 10 min. Walk to the nearest pool. The do have a Tram but that takes longer to wait for and go then walking.and a boat and that's twice as long as the tram. So Bring your walking shoes. The have a really nice hidden Cove from the ocean that has Turtles and fish of all types you can swim by. That was really nice no charge.. maybe 10 pools all nice and clean. We were having trouble getting beach access. Not many chairs, for total guest population. They keep up on the grounds and very lovely atmosphere. Not many dinner options , like 3 and evenLless Bar options. Not really close to towns or exceptions. Maybe 30 or 40 minutes away.
Bed rooms were big and just ok. Our Matress was very old and had a worn out big dip in it. And water from tub/shower would not stop running. Very large walking closet. We have stayed at many different Resorts. I found the room 6.5 , outside atmospheres 9.5, closeness to anything 3.5 there is some type of mall within a mile of property's but didn't find us going there. We went out to local towns to be away from the crowds. The property was To expansive to walk comfortably for most people. We did it but used that as our time off the treadmill. They chatge I think it was 48 a night to park your car, which was another 1/4 to 1/2 mile or 64 to valet. We chose the Valet. The were a busy bunch of fellows! Did great job tho.
Would I stay here again? I could but I would rather find a better location and maybe a bit smaller. Oh and they were building another giant wing to one of the towers so even more people in the area and more walking with less improvements in moving people around. They expect you once there to figure out your own plans. Overall rating a 7 but mostly because of the nice views and there outside upkeep.
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April 2024 by Kian Mousavi
We stayed at both Ocean Tower and Palace Tower.
I would say Palace Tower rooms were much nicer (compared to non-renovated ocean tower rooms).
The resort is great. It’s massive so be prepared to walk a bit, but we enjoyed our walks so that ended up being a perk. Poole are great, not super busy. We kayak’d and snorkel and saw a bunch of cute sea turtles.
Also I recommend the luau, it was a ton of fun.
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March 2024 by Scott Weible
Expensive. Dated. Not well maintained.
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March 2024 by Mike Bryant
Had a great experience cannot say enough on how great it was but for sure bring your walking water
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February 2024 by Felicia Gibson
Love this place, so beautifulSo much to
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January 2024 by wut (STEVEN ZHANG)
Everything was pretty good. Though the rooms were a bit old. The service was ok, but didn't bring the requested things quickly, and sometimes forget. Location of it was decent too.
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January 2024 by Abigail R
We just stayed here the week before Christmas. We had been debating between here and the Marriott down the way. Picked this location due to amount of amenities on site. The grounds are amazing and there are so many pools and slides! However, the lagoon beach was very small and all of the pools were freezing. There was barely anyone in any of the pools even though there were great water slides. Having dolphins on site was epic. We ended up walking to the Marriott and the shopping center almost every day. They had a large beach area that we much preferred and looked like nice pool amenities. I didn’t see inside a room there to compare but will note that the rooms at the Hilton were huge and having all that space is great for a family.Overall I would pick the Marriott next time. At least the ocean is decently warm and there is plenty of beach there.Walkability: About a mile walk to the shops and local market. Nice easy walk. The grounds themselves are huge on the property and require a lot of walking.
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January 2024 by Travis Wendel
There is no convenience stores of any kind and breakfast buffet is $52.00
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January 2024 by Steven Zhang
Everything was pretty good. Though the rooms were a bit old. The service was ok, but didn't bring the requested things quickly, and sometimes forget. Location of it was decent too.
