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February 2024 by Pat G
Scammers. I had to take them to court to get security deposit back. They claimed there was a clerical error to the judge for the whole security deposit. Took almost 6 months to get deposit back. Common practice at home river
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December 2023 by Robyn Sandekian
Kelly Dewey has been a fantastic property manager since her assignment to our property. She helped us through the processes of managing appliance replacements for two sets of tenants, our original tenants moving out, resetting an appropriate market rate for rent, and the application and selection of our new tenant. Throughout it all she has demonstrated skill and professionalism, talking us through what could have been very stressful situations as novice rental property owners. We highly recommend her and Home River Group Hawaii.
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March 2023 by J L
Is Jared a nice guy? Yes. Does he pick up the phone when you call? Mostly. Does he do the absolute minimum? Yes. Does he put issues related to your place on a back burner? Yes. If you want a property manager who provides exceptional service, please look somewhere else.If you do decide to work with them, please make sure to read their agreement line by line.With the management change in 2019 there is no visibility into the new company - who owns it? Who runs the operations? There is no personal touch, and the approach is very corporate.
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January 2023 by Kelsey Kleinheider
To make a long, unpleasant experience short—we had our property managed by HomeRiver for approximately 2 years. In that time, we were transferred to countless people, randomly getting emails from people we’ve never heard of telling us that they were our new property manager, etc. The biggest concern was lack of communication. We never knew what was going on with our property, never knew who to contact, would have to email/call countless times before we got a response & the response we did get was usually less than satisfactory, especially for the fees we pay. After 2 years of being dissatisfied, we decided to transfer to a different company. We informed our manager of this a month ago, & provided all the necessary info for her to transfer our service. She told us she would contact our new manager & get this done. 2+ weeks later, our (will be) new manager asked for our HomeRiver PM’s contact info, as she never heard from her. Our new PM never got a response, so a week ago, she asked us to reach out to HomeRiver again. It’s been over a week, 2 emails later, & now the 1st of the new year—the day rent is due from our tenant & service with HomeRiver is due to be terminated/moved to our new company, & still no word from our HomeRiver PM if they did what they were supposed to.Edit to add new info: a few months ago, we received a meld that the toilets were leaking. The damage became so extensive that the flooring was damaged & the bathroom had to be treated for mold. A plumber was called in, as they should’ve been. Almost $600 dollars later, we were under the impression that the toilets had been fixed. After the fact, we realized that our PM did not put the repair through our home warranty, which is an issue in itself. Had she done that like she should’ve, it would’ve saved us almost $500. Fast forward to today, our new PM received a call from our tenant that the toilets were still leaking, & apparently have been THE ENTIRE TIME. Even after the $600 “repair” that we were told was done & taken care of. To say we’re livid with the way everything has gone down, especially this last year, is an understatement. Sooo much wasted money, energy, & stress.
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May 2022 by Taylor Legler
Slumlords. Pure sludge. Unreliable, unattentive, not honest, dirty scum bags. Not qualified for the Hawaii reality market!Jared Duncan is a manipulative, pathological liar. Very poor comparison to previous owners and one of the worst property managers in the Kohala district!Under new ownership!
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May 2022 by Diandra Dickinson
Professional and helpful for me to set clients up with vacation rentals. They met with them multiple times and help them with everything from furnishing to obtaining items needed for the renters. Jared followed up promptly every time we needed him.
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May 2022 by Telisha Cardenas
I called before applying to a property and they ensured me that it was available and NO OTHER tenants had applied. So I proceeded to complete my application and pay a $100 fee. Two days later I received a message stating the property was unavailable and had been given to another renter. They denied me a refund even though it was their fault. They did offer to transfer my deposit to another property of my choice however there was literally only one other property that accepted pets and it was not even close to the quality of my first choice. Very shady business.
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May 2022 by Autumn McCue
From the beginning Kelly has made the process of renting threw Home River an absolute delight. She was amazing with communication from Viewing the property to getting our lease set up to move into our new home next month. I’ve been renting for many years and have dealt with a variety of realty agents and Kelly by far tops everyone with out a doubt. In any future of renting or home buying I would look no further then to work with kelly and Home River.
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August 2021 by Deb Hesson
Hawaiian Dream Properties have always been a delight to work with. They have helped us find the perfect condo for us on the Big Island in Hawaii for several years. The year of 2020 has been difficult with the Corona Virus. We had booked our condo for Feb. 2021 before we left the island in 2020. They have been good about keeping us updated on the rental situation in Hawaii. As our time to travel drew close, they allowed us to push our travel decision off for an extra month past our deadline. When we decided it would not work for us to travel to Hawaii in 2021, they understood and graciously sent us a full refund on our deposit. We truly appreciated all they did for us. It was disappointing to have to cancel, but we hope to travel back to Hawaii once again in 2022. Daisy was great to work with and look forward to working with her again. Thank-You!!
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May 2021 by Michael Majors
We are staying at the Fairway Villas and our unit is clean, well appointed, conveniently located, and the views are spectacular. We had an unfortunate incident as a pipe broke in the master bathroom. I called Daisy at Hawaiian Dream Properties and she had someone over here to make the necessay repairs within 20 minutes. Thank you for your prompt response Daisy! We are having a fabulous time here.
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May 2021 by Leah Mandell
Daisy and Jared made our staycation at Waikoloa Beach Villas the best ever! The unit, B-23 is absolutely gorgeous, so roomy and has icy AC. The pools were warm but still refreshing and the jacuzzi was hot and relaxing. Covid has the tourists down and we felt like we had the place to ourselves. We really needed to get away and now, as its not so safe to travel far, a staycation was the only vacation we could safely justify. HDP went above and beyond! Highly recommend you contact them first.
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May 2021 by Ashley Hanohano
We had a great experience at the Waikoloa Beach Villas, B-23. There was a small issue with the gate code and the garage door but was quickly fixed by the on-site manager Daisy. She was so quick to respond, even when she wasn't working she was always happy to help. Overall our staycation was exactly what we needed and we would love to do it again. Mahalo Daisy for everything you do?
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May 2021 by kristina novikov
I'm writing this as i am very unhappy with services provided by Hawaiian dream properties. We rented from them gor a year and a half...paid on time amd once we were late because didn't know they don't accept payment on Saturday...so they charged us daily rate 2 days in a row. Now when we moved out they still haven't returned our deposit check. They are late by a whole month so will they pay me now for being late? Also when we moved in the house was in a very poor condition...walls not even painted with ugly patches all over. We left the house in better condition then it was and they still found a reason to charge us for the filthy old dirty dishwasher that we never used!!! Just unfair and they don't follow their own rules only if it works for them!
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May 2021 by Rick Paris
We have had a very positive experience using Hawaiian Dream Properties as a Property Management group for our vacation rental in the Waikoloa Village. They are very prompt in responding to our questions and have taken care of a couple issues and special requests for us while we were at home on the mainland. They are very professional and knowledgeable and we highly recommend them.
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May 2021 by Holly Aungst
My mom (who is not tech savvy) asked me to write this review. She recently rented a condo in Waikola through this proper management company. She enjoyed working with Jared and Daisy and would recommend them to others.
