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November 2023 by Khloe R.
Customer service lacks. They sure like to run their mouth but not be helpful. Major attitude from the person helping me.
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July 2023 by SISUO SKILLING
We bought an alternator and went home to work with it only to find a chipped piece. We tried returning it right after we found the piece along with the receipt but was denied a replacement. We asked to speak with the manager only to be told it was the manager We were speaking with. Unprofessional service, not giving us proper chance to explain ourselves, not mentioning the warranty We paid for the part. No client deserves this kine service. And no manager is ever this rude.
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July 2023 by DOUGlas schott
O'Reilly in Waianae! good folks, long time employees always take care of me, easy to return parts I may buy by accident...all around great service
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May 2023 by Ao Hoku
Short staffed but the svc we got at the counter was awesome!
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March 2023 by Liana Cortez-Kekawa
Hubby is always here for all our vehicle needs … they have always been good to him and our family.
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January 2023 by Shenan Ho
Bad customer service as well as bad communication skills slow service and willing to hear customer needs better to go to Napa auto parts
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November 2022 by Don Rockhold
Best folks ever. We love them and depend on them for all our auto needs. Awesome job
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August 2022 by Grady Amaya
They didn't have what I was looking for but they were able to order it and have it the next day
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June 2022 by Puanaupaka Williams
Battery died this evening and car didnt want to start while I was in the area. Staff were friendly and quick to assist when I'd asked them if they did battery testing an jump starts. Walked me out to my car, assessed the situation and got my car up and running. Advised me on what i should do to up keep my battery and prevent future situations like this from occurring. They were very well informed, professional and overall took really good care of me in my time of need. Really appreciate them!!
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June 2022 by Stev “Stevo”
They have the 25 amp fuses, also the rocker switch with blue led everything completed my install of led light bar 8,000 lumens...
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May 2022 by Raquel Cunningham
Manaku, and Michael, was very helpful in figuring out the problem with my vehicle tonight. Ran several test right at the store and they were both very helpful. Very pleased with their OUTSTANDING customer service. I highly recommend O'Reilly's to anyone that may need a battery. They're quick to get you what you need, and very courteous.To my luck, it's mother's day tomorrow, and although, I wasn't able to situate the battery tonight in my car, I bought a jump pack, and Michael and Manaku, recommended a Mechanic that would be best for me to call that can help install the new battery into my car. This brought me some relief, knowing there's a solution to this problem, give it a day or two. It's gonna be ok.They went above and beyond, and I'm very much grateful for the business and customer service I received tonight. Will be back with the old battery.Btw, did you know, that if you lose a receipt, if you've given them a telephone number to begin with, they have your purchases on record, and it's good for 6 YEARS!?!?!.. YUP!! No need to worry over lost receipts, give the guys your number, and they can always locate your purchase. MAHALO TO THE GUYS AT NANAKULI O'REILLY'S. MANAKU AND MICHAEL ???
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April 2022 by Leanne Miller
This place ROCKS. I called them when my husband was headed in with low engine coolant and the store was super helpful and confirmed it was in stock and had it waiting for my husband. Thank you, Mahalo!!!! Terrific store! We will continue to use this location!
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March 2022 by Leanne M.
Called when my husband was already on the way to verify they had the specific coolant needed. Guy on the phone was super helpful and responsive and they were waiting on my husband when he arrived. Great store, will be back!
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March 2022 by Ao H.
Went in for battery check and came out with new battery AND install. Mahalo Michael for getting it done & out of my hands!
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February 2022 by Yvonne Wong
I'm rating this review 5 Stars for the sole purpose that I had came across an amazing worker at O'Reilly Nanakuli one evening just before closing who not only had excellent customers, took the time to explain each product and also had so much aloha to go with it. I want to humbly thank employee GEM for turning my bad day into a better evening. Your awesome personality, customer service, patience, laughter and help was used as an example the next day with my employees of what "EXCELLENT CUSTOMER SERVICE" is. Mahalo Nui Loa for being YOU!!!
