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April 2023 by Jessica Wall
Jade is awesome they should pay her triple there lucky to have her ...she is Da best ?
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March 2023 by Charles l Hew Len Jr
Can't really say I haven't got a conformation that my taxes were submitted yet but prior to that it was very good ?
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February 2023 by Reginaleejane B.
"SHARON" i don't even know her last name. but her customer service SUCKS, her attitude SUCKS, she just didn't make me feel comfortable AT ALL filing my taxes. I DONT RECOMMEND her as a Tax Payer AT ALL. I went in 2/24/2023 , I had to leave in the middle of the process of my taxes because she just made me feel like she wasn't trying to HELP ME, when thats TAX PAYERS jobs to help the people of HAWAII and there taxes. I trusted this company & "SHARON" showed me not to EVER go there again.
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February 2023 by Captain Utu
Been filing my taxes here for years. Was helped by Jade today. Always a great experience and never any issues. They have a nice waiting area and offer drinks/snacks while you wait, even a little play area and tv for your keiki. ?
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February 2023 by Jb Flores
I would recommend liberty tax to anyone….very friendly?….the lady that was working with me her name Ms.Jade she is an awesome person so yea if u wanna get ur taxes done come down to liberty taxes
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February 2023 by Diana Medeiros
Ryan was so very helpful in answering my questions. And explaining everything to me I would recommend my family and friends to her
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February 2023 by Daniel Kauwalu
Best tax preparer yetFast Friendly knowledgeableService with a smile plus drink & snackThank you jade at Waianae liberty tax see you next year ?
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December 2022 by Davianne R.
These tax professionals are not professionals at all. I took my taxes to them to be done November of 2021. We are going into 2023 and they have said that they won't be doing our taxes. I have a daughter who needs info for college that can't be done because they can't do their jobs. To top it off, they have attitudes and tried to make me order documents from the IRS. It's their job! That's what they are paid to do. I can't believe they are teaching classes to people! They actually advertise that they teach tax classes! Wouldn't tax professionals know that there is a separate line for tax professionals? I had to tell them about that too. Yes, I can do my own taxes but I own four businesses, have six kids, just lost one of them (that's why my taxes are late). I shouldn't have to make excuses as to why I can't do their job. I'm not the tax professional! I will attach photos of their person making excuse after excuse, Blaming, Mark, the owner and Jada! Lol! Sharon just threw her Bosses under the bus! They just want the money. They have horrible customer service skills and don't understand why I'm so upset.
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November 2022 by macy manuma
DONT WASTE YOUR TIME OR MONEY FILLING WITH TAX LIBERTYThis company is a rip off not only do they over charge you, once they get payment they won’t help with any tax issues, questions or concerns.I filed my taxes with Jade in march I have yet to receive my federal. Every time I call or text to try to get info on my refund I get the run around or no response back. It’s like once they get the payment they don’t care to assist you in any way. What makes it worse is I can’t get through to the IRS because my “information isn’t found”
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June 2022 by Lila Ann Asato
It was AWESOME! I highly recommend getting your taxes done here! I can't believe how friendly & kind everyone was! They also offered snacks & refreshments too while waiting! Thank u to the STAFF that made my experience a wonderful one!!! ?
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May 2022 by Patience Crawford
I filed my taxes last year with Liberty. I had no problem, loved the atmosphere felt like one big family. That’s why I came back this year and filed again. This year the woman that helped me was very friendly, helpful, and very knowledgeable. Filing for my taxes was very fast and the woman that helped me made me feel comfortable. I like their professionalism but also I like the family style atmosphere.
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May 2022 by Christopher Knight
Candy and Melissa provided excellent customer service. They were very hospitable, friendly, and professional. I am happy I went in to my local Liberty Tax for the first time. Melissa is an expert, and I will be going back to her again.
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May 2022 by Kimberly Amoy
My experience with taxes have always been stressful. With Liberty tax, it was a breeze. They were friendly, helpful and worked with my busy schedule to accommodate me. I didn't even have to go into the office. I will definitely refer my friends and coworkers to Liberty tax.
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April 2022 by Latisha R.
Thank you Melissa & Tainane from Liberty Taxes Waianae!! (Sorry for misspelled names) I did my Hawaii State Tax Return 2021 with Melissa in person apx mid March 2022 this year. My 2021 Tax Refund was direct deposited apx April 1st 2022. Meeting Melissa and Taimane for the 1st time was impressive! They both have welcoming postures & enthusiastic care for current & new clients like me. As a native Hawaiian Mixed, disabled, using electric mobility scooter on Social Security & snap/ebt I recommend Liberty Taxes especially Melissa and Tainane!!
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March 2022 by Kenndy Medeiros
My first experience was back in 2020. There was so many things going on at that time, I had just lost someone close in my family. I had backs taxes that needed to be done and Liberty Tax was there for me. They didn’t just helped me do my taxes, they were friendly, made me feel comfortable, they explained everything to me till I understood it, also their prices were and are reasonable. The experience I received was so awesome that I joined their tax class in 2021. I have learned a lot about taxes and made awesome friends. I am now part of Liberty Tax Service Team. I have made great friends at work I also had and have the opportunity of meeting new people and helping them receive the same great service I had. Thank you Liberty Tax Services Waianae
