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November 2023 by Gala Sapp
I scheduled an appointment via their online scheduling system, then received an email confirmation that my appointment was scheduled. I then proceeded to spend the next 40 minutes scheduling and paying for a tow truck to transport my vehicle to my scheduled appointment. An hour later I receive an email saying that they wouldn't be able to see me until 8 days later and they recommend schedulingduring the week as Saturdays are half days. If this is the case, Saturday appointment availability should not be listed on their calendar.I called, because of course this is a major inconvenience both logistically and financially, and was told that they have no control over their system, there is no room in the bay area, they are only open 3 days next week, and there was nothing they were willing to do to help me. I will never attempt to utilize nor refer anyone to their services in the future. They were very unwilling to assist a potential customer with correcting a problem they themselves created. So frustrating.
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November 2023 by Michele Christiansen
This is my second home and after being taken to the cleaners in 2012 by another competitor, I have always taken my van to Dansens for service. Always Friendly customer service and reasonably priced!Service: Auto engine diagnostic
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November 2023 by Mark Hahn
Dansen's Auto Repair & Towing always provides excellent service. I go to the with all my repair needs. Top notch!
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October 2023 by Eric F
Did safety check on my truck last year December 2022 was in and out within 10 minutes . Did safety check today 10/16/23 on my other car today in and out within 10 minutes again. They never disappoint. Very professional. Will bring in my car for service in the future if my car ever breaks down on me. Thank you for your awesome service. Highly recommend this place to everyone.Service: Vehicle Inspection
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October 2023 by Janeen Lee-Abelaye
Wonderful experience. Went in for a safety check and was out in 20min. Staff members are super friendly and helpful. I always come to Dansen's to do my vehicles safety checks, I highly recommend this business.
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October 2023 by Terry Wilson
Dansen's Auto has always been good to me whenever I go there. They are fast, courteous, and friendly. I will continue to use their service.Service: Vehicle Inspection
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September 2023 by Joe N.
Quick and reliable service. They got me in and out in short time. Gave me a reasonable estimate for my 2006 Ford Focus.
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September 2023 by dat gurl
Excellent customer service. 100% satisfied. I would like to say Mahalo nui for taking awesome care of us and our Ohana’s vehicle.Service: Transmission
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September 2023 by Susan Yamane-Carpenter
Thank you m, Danson, for making my safety check a pleasant experience. Fast service and a nice waiting room!
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September 2023 by Maechelle A.
Quick and speedy! Staff was super helpful and friendly! They even installed an accessory I bought in shop for my license plate! Great and smooth experience!
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September 2023 by Elizabeth A.
A while back I went in to ask to put air in my tires and I was wandering why they was taking so long just to put air in, come to find out they gave me an estimate on everything that needed or they thought needed changing with my car. which added up to over $3000 dollars.Now two months later, I go in yesterday to check a noise in my car and the lady tells me it is $188 starting for a diagnostic testing. WTH. Crazy, I am a woman and they like cheat me. No way am I going back there. I know a con when I see one.
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September 2023 by Alverna Aki
Annie was pleasant and kept me informed with what was going on with my car. My car had to stay overnight and I mentioned to Annie that I needed the car to take my husband to the doctor the next day. She assured me that my car would be done.She called me at 7:15 the next morning that my car was ready. Thank you Dansen's for your great service.
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August 2023 by 84jawaan
My experience was extremely helpful, efficient, and straightforward. They diagnosed the problem called with solutions and recommendations with regard to the care of my car. All I can say is that they've helped me out greatly and I would definitely support this local business.Service: Electrical repair
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August 2023 by Krystal Ryan
Customer Service ComplaintMy Ohana and I have been coming to Dansens for years. Dad would always take his blue mustang and cherry falcon there for safety checks every year. I recently got stuck in the middle of the road and my car would not shift into N to at least push it to the side. So I panicked and scheduled a tow to get it off the road asap. Dansens was one of the drop off locations that popped up so I selected it, called dad to figure out what was going on with the car, and called Dansen's after to see if I could bring my car in. Annie answered my call and was extremely rude. She was upset that I scheduled the tow before confirming they could see me. Then said if I can't get there by 10:30 they won't be able to see me because they close early on Saturday, and that diagnostic was $130 an hour and she can't tell me how many hours it would take and if they could finish my car before closing. I tried to explain it was a shift lift bushing I needed and she responded "oh so you have someone to fix it" (My dad, who is a retired mechanic living off island, told me what the problem was after we did some investigating) I will never do business here again. I'm an understanding person and if she wasn't rude I would have been fine with just changing the drop off to the dealership I got the car from. It just sucks because I've had issues with ladies in the front being rude to me the last few times I've been there for my safety checks, but this is the straw that broke my relationship with this business. Sometimes you can't even count on your own community to kokua.
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August 2023 by M M.
Customer Service Complaint My Ohana and I have been coming to Dansens for years. Dad would always take his blue mustang and cherry falcon there for safety checks every year. I recently got stuck in the middle of the road and my car would not shift into N to at least push it to the side. So I panicked and scheduled a tow to get it off the road asap. Dansens was one of the drop off locations that popped up so I selected it, called dad to figure out what was going on with the car, and called Dansen's after to see if I could bring my car in. Annie answered my call and was extremely rude. She was upset that I scheduled the tow before confirming they could see me. Then said if I can't get there by 10:30 they won't be able to see me because they close early on Saturday, and that diagnostic was $130 an hour and she can't tell me how many hours it would take and if they could finish my car before closing. I tried to explain it was a shift lift bushing I needed and she responded "oh so you have someone to fix it" (My dad, who is a retired mechanic living off island, told me what the problem was after we did some investigating) I will never do business here again. I'm an understanding person and if she wasn't rude I would have been fine with just changing the drop off to the dealership I got the car from. It just sucks because I've had issues with ladies in the front being rude to me the last few times I've been there for my safety checks, but this is the straw that broke my relationship with this business. Sometimes people in your own community are not able to kokua.
