-
February 2023 by Easton Erosa
Went to go bring car for an oil change and guy was very rude about making an appointment and then the day I show up for appointment he isn’t even there and the shop is closed. Probably more worth it to just go up the hill for work done.
-
October 2022 by Brian Linn
Worst mechanic experience I've ever had. So rude and unfriendly. Worth the drive up the hill just to avoid talking with Gary
-
December 2021 by Thann I.
We took our car in for a flat tire repair today. Everyone was super friendly. They took care of the repair quickly at a price that was more than fair. We were really impressed with the customer service and will be giving them more business.
-
May 2021 by CAMERON CROOK
The worst mechanic experience I’ve had to date. He said he wasn’t able to fit me into his schedule until four weeks out, so the day finally came and he said I was an hour late for the appointment and so he wouldn’t work on my car.Pretty frustrating, wish I took it to somebody else.
-
January 2021 by kimberly dawn
Gary is a great and very honest mechanic.
-
May 2020 by Laura Johnson
I went to Ka’ala Diagnostic Services to have my car checked out. Gary was able to fit me into his schedule short notice, run the computer diagnostic and change my battery all within a short hour. Gary is a very knowledgeable, friendly and straightforward guy, no fluff! I live in Waialua so it’s nice to have someone local and close to help me when my car is on the fritz.
-
April 2020 by Justine K.
I ordered a tire from the owner Gary. Call for two days he finally answered aggressively..when I brought my 1980 450 sl to his shop for the tire to be put on..he put the new tire on the spare not on the Mercedes rim..and when I caught his mistake he called me a b**** and a c**** During which time the attendants at the gas station heard him..they made a report. Because they heard everything..he knows I'm a widowed mom..I'm still shaking..this guy is so crazy and he's only in business because he's the only game in town..not to mention he damaged my trunk Be aware..
-
December 2019 by H H.
We have had some repairs and maintenance done by Gary at Ka'ala Diagnostic Service several times. His repairs have been great, and the maintenance service is timely. His prices are quite fair - and certainly less than the dealers. He does make appointments. Several friends and neighbors also are very pleased with his work. We'll stick with this shop for our vehicle maintenance needs.
-
November 2019 by Hawaiian 79
Gary is very good! Very honest!
-
October 2019 by Tyla W.
Take your business somewhere else. I have taken my vehicles to Gary over the years and spent hundreds of dollars out of convenience since there are not a lot of shops here on the north shore. He is so very rude and when you do one little thing yourself he gets frustrated and won't even work on your car. It's awful how he treats people.
-
October 2019 by Isaac R.
Terrible customer service, old man who sounds like a woman when you first talk to him. He constantly tries to oversell you so he can get more money out of you. If this was your last choice, I wouldn't do it. 1 million better mechanics on the island than this guy.
-
June 2019 by Ed Ho
Guys rude, expensive and a bit of a " pre Madonna", he will diagnose ur car, charge u $$ n hold it, then refuse to repair it unless for an OUTRAGEOUSLY HIGH COST.
-
June 2018 by Jeffrey Paul W.
Not happy with this repair shop. Made an appointment in person about a week in advance, rearranged my work schedule to take the day off, and when I showed up, they had no idea where they had written my appointment. Out of money for taking the day off and back to square one with my car.