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October 2023 by Rich R.
O'reillys has better service. If you have a return, you have to go to the exact one you purchased from. Zero stars for service. Over priced.
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September 2023 by Mike I.
Max went above and beyond with helping me. My car was overheating and I was able to make it to Napa. When I got there, Max helped me to figure out the problem. Thank you so much for the amazing service!!!
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September 2023 by Jack Pitts
Could not have been more helpful. Purchased my products online came in when the text message was received picked up my products and rolled out with an Aloha And a ?... Mahalo Nui Loa for the awesome Mana and support. ;)
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May 2023 by Marianne S.
They were very friendly and knowledgeable. They didn't have my part but they got it in a few hours later. I was happy that it was so fast and I didn't have to go into town or wait for something to be shipped. This is a great shop.
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March 2023 by Henry Cruz
Not much choices but helpful staff
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February 2023 by Aventureros PR
Great place to get your Car parts or SUV
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November 2022 by Alapeti Seui
They don’t care about you. They just want money. Bad customer service
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August 2022 by Kenna Conforti
amazing customer service, they spent time with me to find me the best fitted product for the lowest possible price
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May 2022 by Elijah Umiamaka
If you don't have the part don't let me wait for you tell me you don't have it
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February 2022 by Christopher M.
Keahi and, really, everyone at this store is the best. Really went and dove in to try to find me the very specialized bearing for my trailer. Every other store I went to just said they don't have it but they opened all the cross reference books, broke out their micrometers and took on the challenge of trying to search for my part. This is the only shop I'll go to for all my auto parts needs. Mahalos!!!!
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October 2021 by Faith S
Napa is awesome with knowledgeable and personable employees! I always consult with Max for his expertise on cars and auto parts. He takes the time to translate unfamiliar car/auto concepts into simpler and easy-to-understand explanations. This is a huge help for a novice like me!
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September 2021 by Carlo V.
Awesome customer service , especially from K. Segawa...He was super helpful in getting the right replacement wiper blade for my truck ( the one I originally had on was wrong ) AND the blade Was cheaper than at Walmart ...
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September 2021 by Faith Sales
Napa is awesome with knowledgeable and personable employees! I always consult with Max for his expertise on cars and auto parts. He takes the time to translate unfamiliar car/auto concepts into simpler and easy-to-understand explanations. This is a huge help for a novice like me!
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September 2021 by Diva G.
Odd visit..I called prior to coming here because Hawaii Food Bank listed Napa Wahiawa as one of the spots we can donate food too and they will pick up. The guy on the phone confirmed and I made my way over to drop off the bag. Knowing that they support another local non profit, I'll be sure to give them some business when I actually need an auto part! Ps. The parking lot isn't the best. Pulling in is swift and easy. However reversing back out onto incoming traffic on Wahiawa's most busiest road is so not the biz.
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April 2021 by M T.
Purchased 4 same items for $100 and only 3 in stock, so was told to come back for 4th when notified. They tried to charge me again for the 4th item when went to pickup item. They also would not honor my $5 NAPA rewards for another order because they said the order was made online. There is no where listed in the rewards program details that rewards cannot be used for an ordered made online and paid for at store.
