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“I experienced outstanding customer service from Kelcee at the wahiawa cricket. When I arrived I was unsure of what phone I'd like to get. She was very kind and personable and help me decide which phone best fit my needs. I am so very happy!! I love my new phone ! I will travel to this store location again. When we got to talking and to the sign up we then found out we have the same last name which I then thought this was meant to be. Thank you so much for having kind employee's and Kelcee making my whole day!!”
“Excellent service, my screen was broke bad and they fix it in 40 minutes and even put a screen protector on it! The gentleman that did the service was super nice and helpful. 100% recommend this place”
“What more can you ask for?Very pleasant folks to work with, prices are quite reasonable, and they offer very competent repair services.Oh, and by the way, they also operate as PowerTel Wireless.I recommend this business to anyone on Oahu.You'll have no regrets!”
“Excellent service by Gerica! I went in with a problem on my cell phone's charging port and with a very friendly and professional attitude, Gerica very efficiently repaired my phone. If this is a sample of TCA''s service, I highly recommend them.”
“I went this store to add a new line for my brother . When I asked for new line and device, Sushma asked me if I want to upgrade too. She also break down my bills and gave me a best deal. It’s like win win for me. She was very helpful and I experienced best costumer service so far. I am definitely recommending my friends.”
“Always get helped fast at this store. Reps have good product knowledge. Accessories are expensive in store. But I bite the bullet and get it there because I don’t like having my phone naked when leaving the store.”
“Chasen was super nice and cool. I came in to swap carriers and be added to my husband's line, and he totally upgraded the situation by selling me a new phone for almost the price of nothing. Total deal. Plus he was really easy going and easy to talk to.”
“The customer service was great! Maddison and her Co worker are great with helping me to understand my new phone. Madison helped me to find a good phone with a watch.”
“Lexie assisted me with switching providers and she was extremely helpful, patient and knowledgeable with all my questions. She greeted me upon entering and helped me immediately. 10/10 customer service”
“Had 2 Representatives working was with Customer so had a Wait , Good Help on Replacing the Phone also told us about other deal with Apple Phones, Look at our Current Plan to see if we was Using it to meet our Needs , Very Helpful in setup New Phone with Transfer from old Phone toNew Phone ,,, Awesome Customer service, Will be back when other Phones, Available for Upgrade”
“The people here really know what they're doing! Very knowledgeable, and they really do educate me on what I'm getting! They make sure all my needs are met! Even ones I never thought about! They always have the best deals and hook me up with the newest and best devices!”
“The service here was really outstanding and AMAZING! I got me a new iPhone 15 pro max and it’s working WONDERS! The budget I had is $300 cause that’s all I could afford and my helper Rey did a great job in making my budget worth it while still having a great experience! He’s well informative and well-versed in his line of work! The other guy that was also there is also amazing in do sorry I didn’t catch his name! All in all it is amazing service and well highly recommend coming back here for any future endeavors!”
10AM - 7PM
98-199 Kamehameha Hwy Ste A2, Aiea
Mobile Phones
“If you ever need help with your phone, your tablet or any questions at all.. Come down to Pearl Kai and see U2!! Sweet girl who will turn that frown upside down. Absolute darling!”
“Shelly at this location was awesome. She patiently helped me with my home internet service. And patiently explained everything to me several times to help me understand what i was getting. ??.. good job tmobile crew?”
“Elyssa was and is great . She got me discounts reorganized my bill without me asking to give me a discount monthly of $65 dollars a month which will be almost $800 a year I'm so grateful . She also gave me more data and free apple care and discount on my Hulu account or Disney bundle. Graciously reorganize my bill multiple times and calculate 3 different options to give me great service. I like to get the most for what I'm paying and it could seem that I'm difficult but she never change her demeanor or expression. If you want to have great service get on down to Pearl highland shopping center request for Elyssa she will make you cry with tears of joy I honor you Elyssa and your kind heart and hard work be bless for all the rest of your days with joy peace love and happiness”
“We’ve had cricket for a long time, but we just went in to upgrade our phones, I got the only 12 Pro Max they had, and then my husband got got the XR…a couple days in my husband wanted the 12 Pro Max also but they did not have anymore, a few days go by and they got one on, and Cheri called us to let us know that another came in because she knew we wanted it. Go see Cheri, she even helped us choose a new phone for my SIL, and got us going with the mobile hot spot. Always friendly, and always helpful.”
“They are always great when I come in to update my phone and any other service. They have an awesome crew and today I saw a difficult customer but the the lady named lei who helped me out handled everything calm and cool, just like a true professional would do”
“My sister and cousin visiting from Kauai and me decided visit T-Mobile-to replace there screens and I tell you, that T-MOBILE EMPLOYEES ARE THE BEST! Especially the one in Hilo, Kona and now that I visited the one here in pearl city Jules is awesome! Hands down best customer service! Thank you Jules!”
“For four days I labored on the phone with tmobile tech support and Sunny and Melvyn at the Pearl City Tmobile store. Tech support did everything possible to restore my internet connection to my Hisense tv. The effort and patience put forth by both Sunny and Melvyn was off the chart. Patient, courteous and truly focused on fixing my issue. Very impressive! In the end I junked the TV and got a Samsung. I'm thoroughly convinced that you cannot do any better than using Tmobile Pearl City as your cell phone provider. Thanks very much!”
“My wife and I were looking for a good deal on prepaid deals while on vacation in Hawaii. KELILA gave us great options to choose from and even waived off our activation fee.
We got Unlimited Data (5G) and 20GB hotspot for a month just enough for our stay here in Hawaii. Check her out in Pearlridge Center Verizon!”
10AM - 8PM
98-1005 Moanalua Rd Spc 2306a, Aiea
Mobile Phones
“Have an issue with my iPhone 11. Went to another Verizon store no help at all. Stopped by the pearl ridge store and was assisted by Chucky. He listened to the issue, offered some options none explained by the other location. I decided to try for a repair at one of their support sites which he setup for me. Just want to say thanks to Chucky for spending the time helping me out! Excellent customer service! Mahalo!Jon”
“Best T-Mobile store/ service I’ve been to. The staff was attentive and fast, and they were a well oiled machine. Also super friendly. Came in to add someone to a family line and get them a new phone and it was a super seamless experience. Nice job guys!”
“Staffs were friendly, courteous and well informed. Went there to purchase new updated cellular for granddaughter because her old phone was not working serviceable (technical problems). Wanted to upgrade my cellular but not completely sold to the idea and products expensive. Wanted a new battery for my phone but was informed they do not carry sell batteries. Sad to hear that!”
“8/12/2023: Covid procedures are no longer in effect. My mom and I visited this Walmart to buy cat food. We also bought bananas and two small plants. 2021: Seems they are now actively putting workers at the front to ensure mask usuage. I only went in to buy cookies. Store was not crowded and multiple cashiers were on duty. Pretty much in and out.”
“I scheduled an appointment for finger printing here online through Field Print. It's located in Waipahu beside Elena's. Parking can be challenging since the place is so busy with all the restaurants here. Appointment was pretty efficient. Walked in for my booked appointment. Checked in with staff. Showed the required ID and got finger prints done. Took less than 10 minutes. If you need finger printing done, this place is convenient for the west siders.”
“Walmart 5 stars for your store being extra cold. This is how I like to shop. As a woman who has hot flashes from time to time, I tend to sweat at random moments. However, today, not once did I break a sweat in your store. I am very happy to see the positive changes that your renovation brought about. Your shopping isles are much wider. Several of your team members on the sales floor that I encountered "all male" were extremely pleasant to customers. I usually say to my husband, "Let's do a target run. However, I might just need to change that up to "let's make a Walmart run" My only issue with shopping in your store today was one of your order pick-up team members. Older Filipino lady. We were in a tight area, and customers needed to pass through. She kept her cart in the middle of the aisle, and none of our wagons could go around her. Until I pushed her cart on the side. It's common sense that if you are in a tight area, pull your basket to the side so the flow of customers is not interrupted. I guess common os not so common for some.”
“Dangerous! Very dangerous. Lol you go in to get one thing and you come out with 1 million things. That was our experience tonight. Ha ha ha overall it was much better than I expected”
“Needed to exchange a unit cause a blackout shorted out our current box. Tanner immediately greeted me once I came in and was quick to help me get a replacement box! No issues!”
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“Nate helped me get a new phone, activate a new line, and hooked me up with some great deals all while handling other customers in 20-30 minutes.No hard pressure to buy, plain answers to my questions, and made sure I had everything I needed before I left.?Mahalo Nate!”