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January 2024 by John D.
We get their emails all the time and since we were going to be here in person decided to wait until we got the Oahu to buy. This store is located inside the Dole store and there is a front kiosk as well as a larger one in back. Met by an exuberant salesperson I found what I wanted and purchased it, along with hard upsell chain. Was given a *free* oyster pick which yielded a pair of equally sized champagne colored pearls. So we have earrings ready for the next trip. Prices range from moderate to pricy - they definitely rely on the tourist trade.
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September 2023 by Diana Romero
I really enjoy shopping with Maui Divers at the Pineapple plantation. They are always so nice and courteous. I will come to the plantation if I want something or go to the warehouse downtown. I bought several pieces this time.On the other hand the Maui Divers store at the Ala Moana Mall are not nice or courteous, they are short and rude this time. I come to the island every year and have been over the last 30 years and own many of their pieces. Not sure I will go back. I don’t like being treated like they don’t have time for me.
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September 2023 by Mark Almora
Fun experience. Got 2 white pearls and he’d them inset into a ring band meaning “holding hands. It made the perfect 2 year anniversary gift along with our trip here in Hawaii. The rep was very helpful and efficient.
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September 2023 by Shirl M.
This review is regarding the location inside Dole. First of all I am a local Polynesian, not a tourist doing pick a pearl or anything like that. A local giving local businesses a chance and purchasing something sentimental. On 8/27/23 I purchased a bracelet with my mom's name on it as a remembrance because I lost my mother last year and she loved Hawaiian jewelry. This bracelet would be my sentimental item associated with my mom. This was no cheap purchase, the bracelet is gold with a purchase price of $3,105.50 (i am sure I could have gotten it cheaper somewhere else) So it is now 9/16/23 and still nothing. Now I knew there would be some time to do the engraving, but this long and to get no updates, contact, nothing? I finally reached out yesterday via text response to their request to write a review for them and I get a response saying "we were advised yesterday of a delay with all their special orders, let me get back to you on the estimated time of your bracelet...." Really? How convenient that just yesterday AFTER I reach out, you happen to get this news? This is disappointing as far as not getting updates. I would likely never buy from this company again. This is a larger type purchase from a monetary perspective, not picking a pearl for $20. I can't reverse this, they got their money, so I expect they will do whatever possible to get me the product as soon as possible without further delay. I always do reviews for the purpose of helping consumers make informed decisions and sharing my experiences; based on this experience I would caution consumers from buying here unless it is an item you can immediately take possession of on the date of purchase. Had I received regular updates, I would likely have viewed this as a very different experience; but now I have concerns that I will ever get the product and whether the product will even meet my expectations. Hopefully, it will. *** UPDATE 9/26/23 So now it has been 1 month. I get the response here as you can see from who I assume is a manager there eluding to Maui tragedy impacting them, basically excuses versus simply handling a consumer complaint, taking action and resolving.....and by the way I have family in maui truly impacted by the fires so maybe as a business tactic using that incident to address a consumer complaint is in poor taste. Regardless, no product still and no recent call I got one call after this review assuring me I would be kept updated, but nope, didn't happen. This is seriously poor business practices and at this juncture I would ask to simply refund my money as you have not held up your end of the bargain. Please escalate this wherever you need to, but I do want my money back and that's not unreasonable to ask considering I don't have the product. So please let me know when you will provide a refund? And at this point I will not be driving all the way to North Shore to do anything, you as a company figure out a way to handle all this and get me the refund or reverse the affirm contract.
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August 2023 by Pamela Tom
The sales team is Absolutely Amazing. Anaysa was so knowledgeable and wonderful. You need to get a small piece of Jewelry to make your trip super special.
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August 2023 by Teri C
Pretty jewelry, but pretty frustrated with the buying experience. The salesperson commented that they had a selection of sterling silver settings for kids, but she took them over to a selection of rose gold. Asked again to let them see the sterling silver options, and instead, she brought out white gold settings. Unfortunately, I got pulled away to manage my smaller kids, and my husband got swindled by this lady, believing we were getting the sterling silver we asked for. What should have been a reasonable gift for stupid.Swindlers.
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August 2023 by Vala Burnett
Great and affordable purchase of a pearl for a child’s souvenir. Gentle up-sell, but they didn’t push too hard. We’re stretching to even BE on vacation, and could afford a $13 pick an oyster, but not a $250 pendant to hang it on! Kiddo ended up getting two pearls out of her oyster, and we did buy a smaller, MUCH cheaper pendant for one. She is thrilled to just have one to hold and show people, though, and we appreciated the seller not pushing when we declined any additional purchases. It was a solidly good experience for her, and I don’t think SHE noticed the up-sell, which meant a lot. I would have hated for her to have ended up disappointed when we couldn’t buy something for her.
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August 2023 by Nancy Guy
There was a little girl that wanted to watch as I chose my oyster. I asked her, "How about this one?" She nodded and watched earnestly as it was being pried open. To our surprise... there were twin pearls. 2 perfect black pearls.
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June 2023 by Carol D
I found an original pendant that I love. They worked hard to get my transaction done quickly so that I’d make it in time for my tour bus. Everyone was very helpful and friendly!
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June 2023 by Riley Dick
These ladies gave us an amazing shopping experience!! I am getting married this fall and was looking for a fun necklace for the wedding but I wanted it to be something special to me! My fiancé and I took this trip together and have so many fun memories!! Both ladies working showed us many different options of settings we could do with our Pearl! It was amazing!
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June 2023 by Jane Gladden
This venue was so fun! My daughter and I both got an oyster, my Pearl was pink and she had two purple ones for earrings! The sales person was very personable and informative. Great experience!
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June 2023 by Wendy Chappell
I found, like most tourist traps, the sales person was very assertive. They have sale techniques that make you feel like you must buy more. They give a small free Pearl but then you have to buy the setting as well. Yes you can say no but they just keep coming at you. We most definitely spent way more than we should have.
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May 2023 by Maria Mendoza
My daughter and I had a wonderful experience choosing an oyster which contained a Pearl. She got a pink Pearl and had it added to a turtle pendant. Such a fun and memorable souvenir. Thank you!
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May 2023 by JoAnn Ramirez
My experience at Maui Divers Jewelry was fantastic. The salesperson was very courteous and helpful. My daughter and I had a great time picking out the oysters and the pearls that we received were beautiful pink ones. We chose rose gold jewelry for our pearls. The salesperson set the pearls for us and explained how to take care of them. We had a wonderful experience overall.
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April 2023 by Emily Kohler
Julianne and Joerline were the 2 amazing people who help my family today! They we very nice and friendly. They made me feel like I was their best friend! The pick your pearl experience was a blast and got a necklace and earrings!
