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March 2024 by Kaipo Sanders
Horrible branch Manager. Go to any other bank but this one. Two thumbs down.
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January 2024 by ほっぷすてっぷふらっぷ
Beautiful appearance
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September 2023 by David Camanse
Friendly
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September 2022 by Jenna Jenkins
My company uses this branch and as the employees may be pleasant, the time spent in the bank is ridiculous. Every time I come to this branch I’m waiting at least 30 minutes and there is always a line. I don’t understand why this large branch doesn’t have more employees working on the busy days?? Monday’s and Friday’s are nightmares at this branch; get ready to spend an hour waiting. 2 employees working is stupid! There are at least 6 teller stations and I’ve never seen more than 3 employees working. HIRE MORE PEOPLE!!
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September 2022 by 7N Belau
I just don’t understand on why am I coming across ALOT OF issues? You guys put people in position and never train them to do their job. I simply ask for basic questions and I don’t get an answer. OR Just TAKE A QUICK SECOND TO GO AND ASK.Every transaction that I have made here in person has cost me time and money. A REAL REFLECTION OF THE LEADERS WHO ARE SPECIFICALLY IN THIS BRANCH. LIKE WHO HIRED YA’LL. Seriously. What a waste of time
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June 2022 by Jenna Jenkins-McGruder
My company uses this branch and as the employees may be pleasant, the time spent in the bank is ridiculous. Every time I come to this branch I’m waiting at least 30 minutes and there is always a line. I don’t understand why this large branch doesn’t have more employees working on the busy days?? Monday’s and Friday’s are nightmares at this branch; get ready to spend an hour waiting. 2 employees working is stupid! There are at least 6 teller stations and I’ve never seen more than 3 employees working. HIRE MORE PEOPLE!!
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April 2022 by Alvin V.
Nobody wanna work everybody just want Stay behind the little desk and give little to no effort smh
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September 2021 by Timothy Castillo
If you want to get charged overdraft fees and have your account closed because you can't deposit since covid has most of the state living on unemployment. Then yes this is the bank for you.
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September 2021 by Roger H.
I was having a problem with an automatic payment, and was unable to get the problem resolved calling the First Hawaiian Bank 800 number. I visited the Wahiawa branch and Natasha was able to help me fix my problem in just a couple of minutes. The service and friendliness I experienced made me want to recommend FHB to all of my friends and family.
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August 2021 by Eladora Phillip
Been with this bank for a super long time. First time I ever get so frustrated with their policy. Done and happened so many times and now all of a sudden. It's either new management or.employees.
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July 2021 by Joshua M.
They never open on time I come to this location not because of choice it's because my job do there banking here. The branch hours says from 8;30 to 4pm I ended up waiting outside for 10mins because that can't find the reason to open up on time. I don't know how they can get away with this. On the others hand 5 people waiting outside with me and is raining.
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June 2021 by Takumi Y.
I guess First Hawaiian they now have a central phone bank that ties all phone calls around the island , Tried to call the branch and it said 45 callers ahead of me . They should just say we aren't taking any calls because we want to give our clients less personal service
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April 2021 by Aloha_Crawlahz
If you want to get charged overdraft fees and have your account closed because you can't deposit since covid has most of the state living on unemployment. Then yes this is the bank for you.
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March 2020 by DS C
This is my first review, so this means the service is pretty bad for me to take time to write this. As a trustee for my mom"s estate I have a big responsibility taking care of all her financial obligations, while also taking care of my personal finances. My mom asked that her money be kept at First Hawaiian because she knows no other bank other than Bank of Hawaii. I am also on the account so I can pay her bills. I pay the bills from her checking account with Bank of Hawaii. Big purchases (new appliances, new sofa, Christmas gifts for the kids and grand kids) are from the FHB account. These are the only times I take money out of this account per mom"s request. Each time I take money out for my mom the tellers from this branch make sly comments about "family taking money from family members'. It always comes in a story form while I am being helped. Do they do this to any customer they "suspect" of financial abuse of an elderly? This is the impression I get from the tellers in this bank and I have always felt uncomfortable making a transaction at this bank. At other FHB banks the transactions were professionally done.
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December 2019 by David F.
Goodness gracious... this place is just a mess. I went in to exchange Chinese RMB for dollars after a trip abroad, and it was a disaster from start to (unsatisfactory) finish. While waiting in line we were serenaded by the sounds of the poor customer I. Front of us being berated by the teller for not having her debit card, which was stated loudly and repeatedly. When it was our turn, the teller shook her head and let out an exaggerated sigh to make sure we knew how inconvenienced she was by the previous customer. Then, when it was time to exchange the teller counted wrong - twice. After 10 minutes of trying to figure out the system ( during which the teller let out an expletive under her breath) she stated that they don't accept the Chinese RMB bills we brought in because they were the "wrong face". Obviously, I found this hard to believe as China has been using the same currency for decades, so I politely asked if she could print the examples for comparison. The teller begrudgingly accepted, and when she brought a print out the problem was quite obvious - it was the wrong country. After 10 more minutes of trying to exchange it turns out the system was down and they told me to come back the next day. Instead, I went to Mililani FHB and was done in 10 minutes with a smile and a thank you from the extremely polite and professional teller.
