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April 2023 by Verna H.
The employees are great!Their yen exchange is very convenient and was at a better rate than the one in Waikiki!I'm so glad they're my bank
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September 2022 by Kathleen B.
Hi lana, that's not even the worst part. Manager m assured me that she had corrected and rectify the errors in the account and it was ready to go again. When I returned home and enter the system through the app, I discovered that she had lied to me once again. The account was not updated or in order. I believe that manager m did this intentionally as I had found so many additional ASB errors while I was at the branch and manager m refused to answer my questions about them and ask I mentioned, disappeared, perhaps for a snack break. I asked her to show me my new checking account number and checks. She could not and did not. She had closed the old account and not opened a new one. I asked her if this was some sort of punishment for my complaints on all the ASB errors. At that point, she began to work on creating my checking account. All of what I say is on video. First at the clerk's desk and then at the first teller window. At 45 minutes, I left the branch and drove away, leaving the collection of my IDs for another day. This caused manager m to return from her snack break and outside to the ATM where I was driving, headed home. If you need more details, you should have my phone number. But keep in mind I have invested hours of my precious time on this Horror Show.
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August 2022 by Asheville Bruce Hensley
# g r a t e f u l(Ohana Family )ShanelYes customer service ever
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April 2022 by lily m.
Good customer service at this bank but it's parking lot is too small for a drive thru ATM. The pictures are of the line going to the drive thru ATM machine. The bank is open for business but with this line at the ATM, no one parked can leave.
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April 2019 by Katlyn P.
I live in Wahiawa and don't always come to this bank regularly. Normally my go to bank is Waipio because it's closer to my work place. I'm lucky that I go later in the day because it's not at crowded. One thing I enjoy about this bank is the amount of tellers working. I hate walking in to see a long line with only two people working. They always have at least three ready to go. I also enjoy how they take the time to ask about my day or get to know me. I've never had the same teller twice here because I probably only go in once a month. They make me feel like a valued customer and I'm happy to be banking with them.
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October 2018 by Nanea L.
I've come here a bunch of times. Mainly because my tattoo artists shop is near here. They have a drive-thru bank machine! I've gone in a few times, they're never short on staff, quick, and efficient. One of the best one's on the island and there's never any lines!
