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January 2024 by B anderson
Says delivered my package. Reviewed cameras and didn’t deliver anything.
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January 2024 by Robyn Louise David
Every time i come in, just to ask a question (even after patiently waiting in line), the people behind the counter always give me responses like i should know the answer to what i’m asking. For example, i came into today and asked the guy for the customs form because it was my first time mailing something that required the form and he responded “it’s over there by the boxes, NEXT!”Or if I had a question about filling out a passport form, the other guy could’ve just let me know that he can’t help me with that questions (since they don’t do passport renewals there) instead he responds by saying to me 5x like i was a child he was talking to, “we know nothing about passports here, we just mail it.” in a nicer toner instead of giving attitude.If i could give 5 stars, to the mail carriers in my neighborhood that deliver our mail and packages, i would. They are so kind and they say hello whenever I run into them when i get home. Wish the ones at the post office would be much more patient and kinder. Do the surveys even help with improving their customer service?
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June 2023 by Chris W
Worst postal service I have ever encountered. They don't even leave notices of attempted delivery. Consistently unreliable and cost me hundreds of dollars in redelivery fees. Cannot be trusted. Feds should look into this operation.
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May 2023 by Vannah L.
I don't have a complaint about the post office, or the people there. But the mail lady on the other hand is always mixing my packages up with my neighbors. Multiple times my packages have been placed in other mailboxes and I have to call and file a complaint. It happened more than 5x it's ridiculous
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April 2023 by Lindsey Oxley
The line was fast and efficient and the employees were friendly. The employee to help me out actually suggested ways that I could save money on sending my package and helped me get everything together. I wasn't in there for long, but it was great. Definitely recommend this USPS office
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December 2022 by Doreen R
This post office location is terrible! If all the parking stalls are taken you have to wait in the middle of the road... there is only one entrance and exit. If you reach the gate at the end of their lot, good luck trying to turn around and get out of this place! And our mail carrier delivers incorrect mail to us in the Pearl City Industrial... some mail we received is not even located in this area of Pearl City, now that's CRAZY!
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December 2022 by Haley
The gentleman who helped me today was very nice even though they were very busy.
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December 2022 by Val H.
Going to the post office is sometimes difficult due to the hours of operation. I usually have to leave work a little early to get there before it closes. However I went to the Pearl City Post Office, and today's visit was very nice. For one first thing going first thing in the morning when they open works out well. Today it was not crowded and the wait time was less than 5 minutes. Now days we can do our transactions online or by self serve kiosks but sometimes it's nice to do in-person transactions. My postal associate was friendly and courteous. Whenever I do in person transactions I always enjoy looking at the variety of stamps and of course I buy those forever stamps.
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November 2022 by Starla T.
Because of Amazon I was forced to visit the post office to sign and pick up my boxes. I've visited the office on a couple of occasions and each time was a decent experience. What I like about the PC post office is the amount of parking. I've gone at random times and there is always a lot of parking available. Service has also been okay. The staff are nice and get the job done but on the occasions I went, there were only two windows open. With only two windows, things can take a while if there's a lot of people. This is the only drawback I feel like with this location. One thing I wish was that they had a smart postage machine like the Kahala one. You can weigh your box and print/pay for your label from the machine. It saves the hassle of printing a label at home (if you don't have a printer).
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November 2022 by Beverly Yamamoto
Everyone behind the counter looks so unhappy. Must be a miserable place to work. But! On the other hand, our mail carriers are just ? great!
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October 2022 by Y A.
Sunday, October 22nd at the Post Office in Pearl City. I sent the document to Japan by express. At that time, I handed 34 international coupons issued by the post office to this employee to use, but I didn't even check it and kept it under the cash register. So I gave you an international voucher, right? I didn't try to return the coupon until I asked.Does that mean you didn't return it if I didn't tell ? After all, this coupon cannot be used. So why not check first?So rude. Made me bad day
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August 2022 by Chella Calix
They will lose your item and not care what so ever. They do not care. Be aware at this location. This lady will not help you. Very rude ? workers.
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April 2022 by Maritess C.
I came here to mail a late bill. I pulled up and found a parking spot. This location seems to be more busier on the weekends than during the week days. I just walked up and dropped it off in the letter slot. There was a line out the door for the post office. Pretty crazy. I typically don't come here but I needed my bill to go out right away. The traffic coming in and out of here is horrible because it's located at the corner of the stop light. I try to avoid coming here but it serves it's purpose. I don't come here often. But if I need a bill to go out right away, I will stop by here. Overall just a normal and typical post office.
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February 2022 by Cathy H.
I try to use this post office as I live in the area, but its been a crap shoot as some clerks are more helpful than others. I went in this morning to see if they could assist me in trying to find out what was happening to my box that was mailed out on Feb 3 with final destination being Japan. I was receiving daily tracking updates via text messaging. Last update was on Feb 7 @ 734pm which said: processed through LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER, then nothing. The guy who helped me said there are delays due to covid and Japan is one of the most restrictive countries where they are not letting people in, so there are no flights and thats how the mail gets there. He said my package is probably waiting for a flight that goes to Japan. We'll, I've sent a box to Japan just about every month, and this is the first time it has disappeared. There are no 'USPS alerts' for Japan & my other boxes may have taken a day or 2 longer to get there, but actually made it into Japan. But really...for the price I pay plus insurance!!! He didnt even look at my original paperwork that I took in for reference & would not help. Not even an offer of passing the buck to another USPS department...zippo, zilch, NOTHING!!! Unfortunately for me, bad customer service will not help me find my box & get it to its destination b4 the chocolates melt I was NOT happy to say the least, then decided to get on phone with USPS. After the rounds of automated messages and a short wait, I was greeted by a cordial attendant who was WAY MORE efficient & helpful than the earlier counter clerk. She confirmed my information and then said she will file an international inquiry to find the status of my package ....thank-you Jesus for this competent USPS worker!! Glad to know there are still some people who take pride and do their job properly She thanked me for using the US postal service and said she hopes that I will hear back from them soon. Keeping my fingers crossed with good news and a delivery confirmation!! If he was the only worker there, it would've been a 1 star (since u have to give a star) but they got 2 stars, just to give everyone else the benefit of the doubt.
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November 2021 by Imani Smyth
They will lose your item and not care what so ever. They do not care. Be aware at this location. This lady will not help you. Very rude ? workers.
