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November 2023 by Sarge T.
I called them for pricing on a project and he told me that they can do it but can't guarantee when it's going to be done. I'm thinking man.... How long are they going to hold on to my items? Like I need a turn around time so that I'm not waiting around for a whole year!... found out that these guys actually take their wheels to Precision Machinery for repairs. I was thinking how the hell can people run a business with being able to ride their customer a turn around time. First come first serve but man their item can just be sitting ducks! People need their stuff done and people pay to get their stuff done. It's not free service. If anything stop new orders until you guys catch up and out everyone else on waiting list if you guys are that slammed. But saying can't guarantee when it will be finished that doesn't help the customer. They're waiting on their own project to be completed also. They also have their own timeline and priorities. I couldn't believe it. I told him that was good enough for me and thank you for your time anyway. I was turned off. I was thinking how does these business thrive. I think I'm in the wrong trade. Maybe I should do wheel repair... and have the best people skills ever. I might bloom. Unreal.
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August 2023 by Taylor Hyer
100% would come here again and suggest anyone with tire problems to come. incredible service. They were so kind and honest. And did an amazing jobService: Tires
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March 2023 by Kyle Mangubat
Wanted to do powder on my tesla M3 and this was the only shop that was willing to take in my car and not just my rims. Not only they took care of my car. The final product came out way better than I could've ever expected. Highly recommend!
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February 2023 by Mike Brooks
This is the place to goto when you need tires, wheels, custom paint or powder coating! Super friendly and honest! Rim welding and tire repair with all the latest custom wheels and one off fabrication for that custom project. Made In Hawaii!Services: Battery
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January 2023 by Lester G.
Horrible customer service. Will never give business to a company that is unresponsive and rude. No matter how good their work is.
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January 2023 by Michael S.
It's hard to get a hold of someone on their phone it always goes to voice mail or mailbox is full and message on phone outdated by about a month, thus the 4 stars instead of 5. Their actual work on my cracked rim was excellent, and only took a few days to fix it.
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December 2022 by Nora Jay
Worst customer service. I was supposed to get an estimate in 1 day it’s been over a week and still nothing. They don’t answer their phone or texts don’t use these guys.
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November 2022 by Hale M.
My expectations where not meet, recently purchased a used Sports car and noticed a vibration when driving at speed, took the wheels to a local shop for rebalance, upon inspection it was discovered the inside lips where bent. I asked around and was recommended to Titanium after my usually place said they do not do three piece wheels. Titanium, stated they were busy and scheduled out a week and needed two weeks and $860 to straighten 4 wheels. after the two weeks passed, I had to call and follow up on my wheels since they did not update me, they were completed or running late. I was told they could not get the rear tires mounted on the rear wheels, they claimed they were too stretched. that did not make any sense as the tires were purchased and installed 4 months earlier at Sam's club and I had the receipt. I told them I would come down and pick up the wheels. I took the wheels and tires to another shop I know and they tires slid on the wheels quickly without issue in a matter of a few minutes. but then it was discovered the one of the tires that they could not get on the wheel had been torn in two places on the sidewall. so I had an extra delay and had to order a a new tire. at first I was not too bother by the loss of a tire as bad luck happens and the tire was used and had about a thousand miles on it. in a few days a new tire was put on the rim so i could finally drive the car. let me say this the lips of the wheels which were bent were all straight to the eye. but when balancing the wheel it was noted the wheel had a slight wobble, but was able to balance out. when I had finally taken the car for a test drive I thought it would be great but it was worse, much worse almost scary, and discovered that they did not rebalance the front tires after repairing the rim. so I had to take the car to the trusted tire shop again.. and when they rebalanced the front wheels I could see yet another wheel had a slight wooble. That is three times I had to go to second place, once for the tires to be fitted on the rear, second because of the undisclosed damaged rear tire and third from them just not rebalancing the fronts. so then I was finally able to drive the car again, 3 weeks this took and it does go down the road as it should. I called and complained. I was told that they don't charge for mount and balance, and they straighten the lips. not the barrels. to their credit the did straighten the lips. and another wheel shop I have used in the past did not want to touch the wheels. but again my expectations was to straighten the wheels so the car would ride smooth. I feel like it was a waste of money. I have already purchased a new set of wheel and wish I was told that it would not come out well in the first place. Maybe they were having a bad weekmonth as it was also told to me they had an employee out sick and the owner was also having some critical family member issues. I am contemplating to give them a second chance to fix the wooble in the two wheels, but I am also afraid I would get another tire damaged, and currently I don't know how to be the polite person I want to be, when all I was shown was a s*** show.
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October 2022 by Mike Mac
Needed new rims for my Lexus and these folks hooked me up in less than 24 hours. Awesome experience. Professional and friendly staff. Will use them again.Services: Tire rotations
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September 2022 by Travis Haqqani
Great same day repair. Was worried I wasn’t going to be able to find someone, but they let me drop my car off in the morning and had the rims repaired by the end of the day. 100% recommend and will utilize this shop again when another pothole inevitably has its way with my car again.
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September 2022 by Jonah L.
If I could give zero stars, I would. Don't waste your time with this company and go elsewhere. Wanted to get my rims relipped and this is what they "specialize" in so I gave them a call. The lady asked what I needed to get done and I said from a size 10 down to a 9 and said she would call me back. 2 weeks later, no word so i called back and she said the exact same thing. No word for another week so I decided to call them again, and she replies with "okay bring your rims down and we can take a look and go from there". Came down the next day, dropped them off, left my info and they said they'd get back to me in a day or 2. Waited 2 weeks, called them back and she said she had my rims and was gonna call around. Another 2 weeks go by and nothing, no phone call or nothing. I was so frustrated so I just went down to pick up my rims and just didn't want anything to do with them already. Rims still sitting in the exact same spot I left them at the shop as if nothing was even done or even touched. Go somewhere else, anywhere else but here, they're gonna waste your time. Wasted almost 2 months of my time.
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June 2022 by Travy Haqqani
Great same day repair. Was worried I wasn’t going to be able to find someone, but they let me drop my car off in the morning and had the rims repaired by the end of the day. 100% recommend and will utilize this shop again when another pothole inevitably has its way with my car again.
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March 2022 by Keith M.
Worst customer service experience ever! I could never get them on the phone. Got sporadic responses via text. And after driving an hour from Kualoa to their place in Pearl City, I find out that they were closed for the week. Complete waste of time. I'll toss my rim in the ocean before taking it back to these guys. If you're considering these guys, DO NOT go out there unless they answer the phone when you call. Assume they're not there. Buyer beware. They open when they get there and close when they leave.
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February 2022 by Scott R
They fit me in without an appointment to install new wheels onto my tires. They are quick and budget friendly. Very nice employees who gave me great locations to visit in Hawaii! Would definitely recommend!!
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October 2021 by Tyler L.
Always get my tires here, you won't find a better price. Great quality service and does the work quick to get you in and out!
