-
February 2024 by Shy K.
Update from previous 2 stars. I have been a Sam's club member for over 20 years. I absolutely love what Sam's club did with the scan and go technology. I am a plus member who is also a MasterCard holder. I can officially say that my membership pays for itself. I love what you did with the order ahead for your cafe. However, your cafe is extremely hot and there were several people sweating. You need to put fans or several split units in here because it is unbearable at times especially when it's packed. Sam's I prefer you over Costco but these little details is what needs fine tuning. Keep up the great work in technology and also consider moving your Pearl City location. I have always thought that it should be relocate to Kapolei. The parking as you know is inconvenient and troublesome at times
-
February 2024 by Gerry T.
this club does not accept/honor good rx and other drug coupons yet on these different coupon websites sams club is listed but the pharmacist name "wendy" refuses to let you use your coupon? it seems like the pharmacist/pharmacy is not part of sams club even if they are located inside the club and it seems like the pharmacist/pharmacy set their own rules.
-
February 2024 by Rayne U.
I love Sam's Club! Yes, it's always busy. Yes, parking can be a pain unless you know the secret spots. But what I love the most? Convenience! I can either use the app & Scan & Go as I shop, which eliminates me from having to stand in a checkout line. Or I can shop online from the app & either choose a pickup time (generally the next day) or delivery. Service is always friendly & helpful. Membership prices are comparable to Costco & same benefits exist.
-
February 2024 by William G.
I love using the Sam's app when in the store. Easy to scan and check out. However, today I had to get somethings for work and use petty cash to pay for the items. This forced me to stand in line to check out. I kid you not, I was in line for 25 minutes. The best part ? I was the 4th person in line. It took so long to ring up the people in front of me and the cashier kept having to ask a supervisor to override things on the register. The supervisor would come over, punch in some numbers, fix the "problem", and walk back to the exit door. He was tied up scanning people out of the store when he should have been helping with bringing down the line and jumping on another register. There were literally 2 cashiers working and the line was getting ridiculous. It was about 5p and the crowds were building just to check out. I feel that the workers cared more about scanning people out of the store than ringing people up. It's almost as though Sam's cares more about people self checking out than they do customers who pay cash.
-
February 2024 by Laurie M.
DO NOT USE THEIR DELIVERY SERVICE. I ordered items to be delivered to my office. The delivery driver texted me, asking where to park. I gave him specific instructions where I was located and options where to park. My items were never delivered. I was told by Sam's Club help center, that the driver got frustrated and returned my items back to the store. When I asked the delivery manager to attempt redelivery, he said that there was no drivers and he can attempt delivery tomorrow or refund my money, but the refund will take days! When I purchased the items, they didn't have a problem taking the money out of my account right away. But refunding is sketchy. I was also told by the delivery manager, "don't ever use delivery again". Now I don't know if I will get my items or get my money back. $181 worth of product. Also their help center hung up on me 3 times and no one answers the phone at the Pearl City store. This gives me the impression that they don't care whether you get your purchase or not. Also they don't value a loyal customer.
-
February 2024 by Elle U.
I shop in bulk for work and the most easiest and convenient place to shop is at Sam's Club! Why? - ease of online shopping - checkout is fast - curbline pickup - you can pick your day and time - it's always ready 30 min prior - awesome communication - plenty of stalls (they added more stalls too) - fast service - friendly service Love Sam's for this!
-
January 2024 by S K
Poor customer service. The female associate in the tire department was really impatient. She scanned my plus card and was checking tire prices. Still didn’t give my card back. So when i did Remember my card was still there. It was next to another female on a bench chair. That was really strange. Also she said before making any appointments I needed to pay for my tires first.I’m used to the town location. They are much busier and better customer care. And I’ll go there for my tire and battery needs.
-
January 2024 by Thom Lester T.
I'm calling Sam's club customer service and I'm waiting for a few minutes and all of a sudden someone picks up the phone and just hangs up.....
-
January 2024 by B H.
Took my car in to purchase tires and after waiting 3 hours after the time an employee told me it would be ready, tried to call. Found out that you cannot call the tire center direct and when you try, the call is directed to the Philippines where they try to bs you and put you on hold until it cuts off. Even tried calling the main number to speak with customer service and I left the phone on the counter for 30 minutes on hold until it cut off. If there were negative reviews, then -8.
-
January 2024 by KFamily H.
I love this place! Prices are always fair, and the cafe is amazing!!! The food is always fresh and affordable!! It's worth the membership price!!!
-
December 2023 by Mapu F.
Love the food court. Pizza and a drink combo for me. Icee options is the way to go. Shop then reward by eating after
-
December 2023 by Cora P.
I love the fact that you can scan your items and leave, don't need to stand in long lines! However, you will need to upload the Sams club app, very user friendly! They have items that you don't find at Costco.
-
December 2023 by Nickey H.
Very bad service ordered cup cakes for my son's baby shower. Went to pick it up waited 10 min couldn't find my order and had to buy from the fridge. Wasn't the right color. Why order if your not going to make it what a waste of time and headache, Go Costco
-
December 2023 by Kathy R.
This review is for the cafe. I go to Sam's about once a month. Up until then, I had not tried their kalua pig plate, which is available at the Sam's here in Hawaii. I've read others reviews on it and have seen the pics so was anxious to try it myself. For $5.98 seemed like a good deal for a local plate lunch. I found out quickly that you cannot order this off the scan & go app for the cafe & have to stand in the long line to order it. That sucked! I am guessing that the app is designed for all the Sam's stores & probably doesn't have the capability to add local specialty items. So I stood in the long line. The cafe always has a long line & they only have 1 person at the register, which doesn't make sense. They have another worker filling the orders and a 3rd one who is at the other register but only for the scan & go line. The cashier is ok friendly & the worker filling orders really hustles. But even with that set up, the line is still long & moves slowly. Doesn't make for good customer service. I ordered my kalua pig plate & proceeded to wait while they prepared the plate. Everything is premade so I knew it wouldn't take long. There's 1 - 2 people in the back doing this as well as prepping pizzas & other items on their menu. I didn't have to wait long but noticed even the scan & go line was long so what's the point of that if you still have to wait? I get it if you had a large order but some of these people waiting had small orders, like 1 or 2 hot dogs, slice of pizza, sundae, etc. When they call your name/order that worker is very friendly & thanks you for waiting. I ate my plate when I got home & was sadly disappointed. I had a small scoop of mac salad, maybe only 1/2 cup of kalua pig & each of these were in the small part of my plate. In the larger compartment of the plate where the entree should have been, it was all white rice, like way too much. There wasn't 2 scoops of rice but more like 3-4 scoops of rice. WTF?!? There was so much rice there, I ended up tossing it. The mac salad was ok, average. The kalua pig was dry & not much flavor. My plate definitely did not look like the review pics I've seen. The pics I saw clearly had only 2 scoops of rice, scoop of mac, the section where the rice was on my plate, was all kalua pig, like double the amount......seriously?!? I felt like I got cheated so for $5.98 I got a plate of rice with a side of mac & kalua pig. I won't buy this again at Sam's. I'll pay more at Waiaole Poi Factory, Young's Fish Market, Highway Inn, or any other established Hawaiian food place to get decent kalua. I guess it's true, you get what you paid for, sadly.
-
November 2023 by C. K.
Valerie at the Membership desk was a blessing. She handled my issue with patience and kindness, and I felt very comfortable asking her questions, and she was able to solve my problem. Staff here is friendly, prices are very reasonable and the food and houseware items have been good quality. Returns are fairly easy. Great place to shop.
