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November 2023 by Sarge T.
I called them for pricing on a project and he told me that they can do it but can't guarantee when it's going to be done. I'm thinking man.... How long are they going to hold on to my items? Like I need a turn around time so that I'm not waiting around for a whole year!... found out that these guys actually take their wheels to Precision Machinery for repairs. I was thinking how the hell can people run a business with being able to ride their customer a turn around time. First come first serve but man their item can just be sitting ducks! People need their stuff done and people pay to get their stuff done. It's not free service. If anything stop new orders until you guys catch up and out everyone else on waiting list if you guys are that slammed. But saying can't guarantee when it will be finished that doesn't help the customer. They're waiting on their own project to be completed also. They also have their own timeline and priorities. I couldn't believe it. I told him that was good enough for me and thank you for your time anyway. I was turned off. I was thinking how does these business thrive. I think I'm in the wrong trade. Maybe I should do wheel repair... and have the best people skills ever. I might bloom. Unreal.
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January 2023 by Lester G.
Horrible customer service. Will never give business to a company that is unresponsive and rude. No matter how good their work is.
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January 2023 by Michael S.
It's hard to get a hold of someone on their phone it always goes to voice mail or mailbox is full and message on phone outdated by about a month, thus the 4 stars instead of 5. Their actual work on my cracked rim was excellent, and only took a few days to fix it.
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November 2022 by Hale M.
My expectations where not meet, recently purchased a used Sports car and noticed a vibration when driving at speed, took the wheels to a local shop for rebalance, upon inspection it was discovered the inside lips where bent. I asked around and was recommended to Titanium after my usually place said they do not do three piece wheels. Titanium, stated they were busy and scheduled out a week and needed two weeks and $860 to straighten 4 wheels. after the two weeks passed, I had to call and follow up on my wheels since they did not update me, they were completed or running late. I was told they could not get the rear tires mounted on the rear wheels, they claimed they were too stretched. that did not make any sense as the tires were purchased and installed 4 months earlier at Sam's club and I had the receipt. I told them I would come down and pick up the wheels. I took the wheels and tires to another shop I know and they tires slid on the wheels quickly without issue in a matter of a few minutes. but then it was discovered the one of the tires that they could not get on the wheel had been torn in two places on the sidewall. so I had an extra delay and had to order a a new tire. at first I was not too bother by the loss of a tire as bad luck happens and the tire was used and had about a thousand miles on it. in a few days a new tire was put on the rim so i could finally drive the car. let me say this the lips of the wheels which were bent were all straight to the eye. but when balancing the wheel it was noted the wheel had a slight wobble, but was able to balance out. when I had finally taken the car for a test drive I thought it would be great but it was worse, much worse almost scary, and discovered that they did not rebalance the front tires after repairing the rim. so I had to take the car to the trusted tire shop again.. and when they rebalanced the front wheels I could see yet another wheel had a slight wooble. That is three times I had to go to second place, once for the tires to be fitted on the rear, second because of the undisclosed damaged rear tire and third from them just not rebalancing the fronts. so then I was finally able to drive the car again, 3 weeks this took and it does go down the road as it should. I called and complained. I was told that they don't charge for mount and balance, and they straighten the lips. not the barrels. to their credit the did straighten the lips. and another wheel shop I have used in the past did not want to touch the wheels. but again my expectations was to straighten the wheels so the car would ride smooth. I feel like it was a waste of money. I have already purchased a new set of wheel and wish I was told that it would not come out well in the first place. Maybe they were having a bad weekmonth as it was also told to me they had an employee out sick and the owner was also having some critical family member issues. I am contemplating to give them a second chance to fix the wooble in the two wheels, but I am also afraid I would get another tire damaged, and currently I don't know how to be the polite person I want to be, when all I was shown was a s*** show.
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September 2022 by Jonah L.
If I could give zero stars, I would. Don't waste your time with this company and go elsewhere. Wanted to get my rims relipped and this is what they "specialize" in so I gave them a call. The lady asked what I needed to get done and I said from a size 10 down to a 9 and said she would call me back. 2 weeks later, no word so i called back and she said the exact same thing. No word for another week so I decided to call them again, and she replies with "okay bring your rims down and we can take a look and go from there". Came down the next day, dropped them off, left my info and they said they'd get back to me in a day or 2. Waited 2 weeks, called them back and she said she had my rims and was gonna call around. Another 2 weeks go by and nothing, no phone call or nothing. I was so frustrated so I just went down to pick up my rims and just didn't want anything to do with them already. Rims still sitting in the exact same spot I left them at the shop as if nothing was even done or even touched. Go somewhere else, anywhere else but here, they're gonna waste your time. Wasted almost 2 months of my time.
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March 2022 by Keith M.
Worst customer service experience ever! I could never get them on the phone. Got sporadic responses via text. And after driving an hour from Kualoa to their place in Pearl City, I find out that they were closed for the week. Complete waste of time. I'll toss my rim in the ocean before taking it back to these guys. If you're considering these guys, DO NOT go out there unless they answer the phone when you call. Assume they're not there. Buyer beware. They open when they get there and close when they leave.
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October 2021 by Tyler L.
Always get my tires here, you won't find a better price. Great quality service and does the work quick to get you in and out!
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October 2021 by Tammy
My Honda had major rim damage from a pothole. It was so bad that the rim seemed to be damaging my tire and who knows what else. Rim Surgeons were recommended and I’m so glad I came here. I mean... Amazing work! I can’t even tell that my rim was ever damaged. I’m shocked! Totally would recommend Rim Surgeons to anyone needing repairs.
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September 2021 by Chris A.
I was a difficult customer that had a subpar experience initially, but they valued me and wanted to make sure I was happy, and they did everything they could to make it right. I took in my vehicle to get the wheels powder coated, and the tires ripped when removed they were removed from the wheels. This happened because my tires were already old, but neither of us realized it when I dropped off the car. Even though the tires were old and it probably should have been me that replaced them, they went ahead and comped me for the cost of the replacement tires. I was extremely impressed with their customer service and dedication to making things right. Titanium will take care of you with your vehicle, and they won't be done with the job until you're satisfied. Thank you!! (By the way, the wheels look great!)
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September 2021 by Chris Cendrowski
Absolutely the worst customer service I've EVER experienced with any company. If I could give -5 stars, I would. Customer service is beyond flawed, especially when their representatives behind the counter want to challenge you with excuses. The repair work was decent.
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September 2021 by Chris C.
Absolutely the worst customer service I've EVER experienced with any company. If I could give -5 stars, I would. Customer service is beyond flawed, especially when their representatives behind the counter want to challenge you with excuses. The repair work was decent. As a local here, I researched places to get my rim repaired for some curb rash when I had a tire pop on my 2020 Charger. Naturally, I researched and read reviews, even previous ones on here. I was initially quoted a week for repairs. After a week and a day, I heard nothing. I called to ask a status and was told someone would call back. After a week and four days, still nothing. I called and was told the same story. After two weeks and four days, I was told my rim would be ready in a few days and to "wait for the text message." On the day I was suppose to pick up my rim, no text message and a call to them said to be in at 10 am the following day. I showed up the following day at 1030am to give the benefit of doubt. Upon arrival, my rim was still not ready. It needed to have the tire properly inflated and balanced. At this point in time, you can imagine my frustration. The ladies behind the counter could only offer excuse after excuse for which I challenged. One moment is that the "tire tech" who is the "owner" who supposedly doesn't work there didn't come in the day before because he was "stuck in traffic". Another reason was the other tech wasn't coming in because a family member caught Covid-19, but was coming in today. Another excuse was they were extremely backlogged. The day of pick up at 10am, the tire tech didn't show up and was coming in at 3pm. If this was the case, then why didn't anyone call me to say .... don't come in at 10am? My rim was in this shop for 18 days and I never received any updates unless I passive-aggressively called myself to inquire. At any time no one noted that my initial quote of a week would continue to be delayed or even the common curiosity of calling the customer to inform them of the status. Furthermore, when I finally picked up the rim, either Kim or Francie just had an attitude with me the whole time while providing excuses. They kept challenging me, raising their voices to speak over me, and were disgruntle. I expressed several times I know it's not their fault specifically, however, when you are challenging me, raising your voice to speak over me, and only providing excuses - then you're not helping the situation. What ever happened to "the customer is always right?" Because they did not finish the job, I was provided a $50 "discount." I took my rim and tire down the road two miles to Good Year to have them finish the inflation and balancing of the tire. Overall, the whole scenario of doing business with these folks would not have been as bad as long as they could have kept in communication and been truthful along the way. One of the ladies did own up to they should not have quoted a week, however, when the same lady tells me the day prior to arrive at 10am and they KNOW their tire tech isn't coming in to 3pm, there's no excuse to not call, communicate, and have accountability for the service I'm paying them for. Honestly, save your time and go to another place where customer service is respectable, communication is consistent, and quotes are honored and respected.
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August 2021 by Jennifer H.
The crew at Titanium are so awesome. My aftermarkets started to wobble BAD. Was able to get my bent rim completely straightened at Titanium. Even after, there was still a wobble and this is when they went above and beyond (the owner Keoni left his other job early just to come investigate the situation..thank you!!! ) & find out I needed hub centric rings. When I dropped my car off for installation of these, they knew I didn't have a ride and was on a tight schedule. They stopped the job they were currently on and installed so fast, I was in, out, and on my way. Nobody else was able or willing to help me the way Titanium did. It feels so good to finally have my ride back to normal. Mahalo Titanium!
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May 2021 by Richard G.
A local, family owned business that takes care of its customers like family! I send all my friends and family there for tires and rims.. highly recommended!! A++++
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November 2020 by Mista S.
I wish I could give them more than 2 stars. For their friendliness and wheel repair skills, they get 5 stars. But I can't help but come away a little bit disgruntled from my overall experience. I went in to get a dent on my custom motorcycle wheel caused by one of the many thousands of potholes peppered throughout the entire Island because they were referred by a friend. It was a little challenging trying to find the place in Pearl City Industrial Park and when we did we ended up blocked into the tiny driveway fronting the shop but that's ok. After waiting in my car for about 15 minutes I finally walked past someone helping another customer who I discovered later was the owner to talk to someone about getting my wheel repaired. I was greeted by one of the friendly techs I think his name was Kawika. Anyway, he was very helpful, as was Kim. I asked her if they could fix the dent in the rim and replace the tube within. She said they could do both and gave me the price. I waited 2 weeks before I called for a status on my wheel. It still wasn't done. 3 weeks past and they finally called to come pick up my wheel. The wheel was repaired really well but they had advised me that the wheel wasn't going flat and that they did not install the tube. I picked up the wheel and paid the agreed upon price even though they did NOT replace the tube. When I get home and put the wheel on, it goes flat. I return the wheel to them to install the new tube. 1 week goes by and no call. I call and they tell me that Kim should have called me to tell me that the tire mounting machine was broken and that it will take two weeks for the part to come in. 3 weeks go by and no call. I finally call them and they now tell me that they are no longer able to mount my tube. So I go back AGAIN to pick up my wheel, only to see that it was probably sitting out in the rain because now my wheel bearing is rusted and there water stains on the rim, spokes and hub. I not only have to pay for someone else to mount my tube, which I already paid them for but now I have to replace my wheel bearings and polish the water stains off the rim, spokes and hub. I don't think these are bad people but their business skills and customer consideration needs a lot of work. Overall, if you don't mind leaving your wheels for an unlimited amount of time and are prepared to deal with the parking and the fact that you'll probably have to drive down there to talk to someone then these are the wheel repair people for you. Me, I don't think I'll be back anytime soon.
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October 2020 by Tammy W
My Honda had major rim damage from a pothole. It was so bad that the rim seemed to be damaging my tire and who knows what else. Rim Surgeons were recommended and I’m so glad I came here. I mean... Amazing work! I can’t even tell that my rim was ever damaged. I’m shocked! Totally would recommend Rim Surgeons to anyone needing repairs.
