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“Had 2 Representatives working was with Customer so had a Wait , Good Help on Replacing the Phone also told us about other deal with Apple Phones, Look at our Current Plan to see if we was Using it to meet our Needs , Very Helpful in setup New Phone with Transfer from old Phone toNew Phone ,,, Awesome Customer service, Will be back when other Phones, Available for Upgrade”
“Zian was outstanding! He replaced my screen saver and was checking me out before I had time to look around! In and out within 5 min and the product replacement and service were great! Thanks Tricked Out ❤️”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“During one particularly awful day I was busy with school and made a last minute stroll to pay my bill.
Despite them being closed and already wrapping up, the guy in the front still took the time to help me, Incredible service and I promised him a glowing review for the kindness! Thank you man!”
“Kahala Mall AT&T with Quinn and Josh were so helpful in my questions about iCloud and my new phone. Both representatives were personable and shared their expertises with thoughtfulness and care. Great job Quinn and Josh!”
“I had scheduled a battery replacement for my iPhone 11. Entire repair process took 5 hours as both batteries that were used to replace the old one were defective. The front desk sales associate Breanna was friendly and helpful. She kept me posted throughout the entire process by emailing me which was really helpful as I did not have other means of communication. They understood how inconvenient it was and offered compensation in the form of a discount off of the repair and a replacing of my old screen protector as it was damaged. The defective parts were not the employees fault as it was out of their control. Surely today was just an unlucky day in that regard. I would come back again in the future.”
“Went to the store yesterday, although the problem has not been completely solved, it is not their problem, their service is satisfactory and professional. Patrick Ryan received me, I am not good at English, so we basically communicated through mobile translation software. In the process, Patrick Ryan actively and patiently helped me solve the troubles that AT&T brought me. This is the best AT&T store I have ever come into contact with, and their excellent service will bring better reputation to AT&T. I have to give this store 5 stars. ?”
“I received fantastic customer service from Ryan. He was friendly, helpful, knowledgeable, and set up my new phone. I'll definitely return to this location and recommend it to my friends.”
“Always get helped fast at this store. Reps have good product knowledge. Accessories are expensive in store. But I bite the bullet and get it there because I don’t like having my phone naked when leaving the store.”
“I've had trouble with my apps on my phone, came in & staisha has helped me within minutes!! She's very knowledgeable and very kind . Thank you for your service ! Highly recommend to see her !!”
“I had an issue where the SIM card in my phone was not functioning. Alonso was the person who was assisting me, he was very professional in resolving my issue. Another worker there, Autumn was assisting another customer with the same issue. Both employees did an excellent job, above and beyond.”
“Assistant Manager, Jose R. at the Kapolei AT&T Store is courteous, friendly and can help you with your wireless needs. His knowledge of the company and products is vast and can offer the best service and products to suit you and your family’s needs. Thank you for your professionalism and excellent customer service!”
“The customer service was great! Maddison and her Co worker are great with helping me to understand my new phone. Madison helped me to find a good phone with a watch.”
“Chasen was super nice and cool. I came in to swap carriers and be added to my husband's line, and he totally upgraded the situation by selling me a new phone for almost the price of nothing. Total deal. Plus he was really easy going and easy to talk to.”
“Love this store! Some things are overpriced,but I still found a couple things! Two things though: please train your staff how to treat the disabled. My family was treated nice,but when I wanted to ask a question, I was given a rude attitude and looked down upon. I left upset,and having paid too much for some lomo cards because the staff wouldn't answer my question. I asked nicely,but they treated me unfairly because of my wheelchair the whole time I was in the store. It's hard to maneuver,and I had to have someone else show me things several times. I will be going back though,just hoping things improve.”
“I love to be a Cricket member for this company, I like there service and phone and especially the workers they really nice and respect to all the customers coming in looking for there phone , thank you so much ☺️”
“Lexie assisted me with switching providers and she was extremely helpful, patient and knowledgeable with all my questions. She greeted me upon entering and helped me immediately. 10/10 customer service”
“I experienced outstanding customer service from Kelcee at the wahiawa cricket. When I arrived I was unsure of what phone I'd like to get. She was very kind and personable and help me decide which phone best fit my needs. I am so very happy!! I love my new phone ! I will travel to this store location again. When we got to talking and to the sign up we then found out we have the same last name which I then thought this was meant to be. Thank you so much for having kind employee's and Kelcee making my whole day!!”
“Yes cricket in Hawaii is way better service than el paso,tx.They are very friendly and helped me with my phone and didn't just ignore the problem with the phone.Rebecca is awesome thank you for all your help Big Mahalo to you guys in Kapolei, Hawaii”
“Ordered a new phone for pick and from the time I walked in the door til when I left the service was top notch. Rod was the customer service representative that helped me. Not only did he provide phenomenal service but also was knowledgeable, personable and genuinely kind. I had a lot of questions and he was supportive and just the best type of human you could encounter. I also had my small daughter with me and he was kind to her as well. I have been an AT&T client for over a decade and Rod provided the best service I have ever had country wide. Thank you Rod, AT&T should be grateful for you :) Devan opened the door with kindness and Nala was helpful in local recommendations, just loved loved loved my experience. Get your phone needs here!”
“If you ever need help with your phone, your tablet or any questions at all.. Come down to Pearl Kai and see U2!! Sweet girl who will turn that frown upside down. Absolute darling!”
“Ricky In Ka Makana Ali’i At&T was so very helpful. Great customer service. He went above and beyond to help us get what we needed. Very friendly people☺️”
“They are always great when I come in to update my phone and any other service. They have an awesome crew and today I saw a difficult customer but the the lady named lei who helped me out handled everything calm and cool, just like a true professional would do”
“Shoutout to Leksy who gave excellent customer service with the transfer of my data to my new phone. I purchased my phone from Apple, but came in for the assistance of the data transfer. Leksy was hands down kind, helpful and communicative with the whole process. She was a pleasure to talk with.”
“This is a FIELD PRINT fingerprinting location. Small - extra small parking lot. With this one very helpful agent, NITA. She was so helpful and did my finger printing quick and so easy. Less than 5 minutes and I was done. Thank you NITA for making it such a pleasant experience- your professionalism is great!! FYI: I called the shop earlier and a make answered- rude as heck”
10:00 AM - 7:00 PM
1450 Ala Moana Blvd, Honolulu
Mobile Phone Accessories
“# g r a t e f u lforOhana FamilyMontavio awesome customer service recommended a great fast charger for me. Put on an awesome new case, they are in the kiosk across from the AT&T store near the crosswalk first level,”
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“What more can you ask for?Very pleasant folks to work with, prices are quite reasonable, and they offer very competent repair services.Oh, and by the way, they also operate as PowerTel Wireless.I recommend this business to anyone on Oahu.You'll have no regrets!”