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December 2023 by Vladimir K.
Although all the employees do a great job in servicing the customer, Lisa, Kara and Eddie in particular consistently go above and beyond in servicing the patron with exceptional customer contact skills! They are knowledgeable, efficient, personable, courteous and professional! Lisa, Kara and Eddie are great Ambassadors of the FedEx brand and I recommend that they be chosen as "FedEx Employees of the Year"! It's employees like Lisa, Kara and Eddie that build customer loyalty and make it a pleasure to do business with FedEx.
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December 2023 by Eric L.
I would give them a zero stars if I could. Tried to pick up a package I redirected to there. Says they lost the package. It has been about 2 week calling the representatives from the customer service line. No updates. Tried calling this facility directly, no direct line to here just to the customer service line. Package is lost and no mention of trying to locate this package that has been sitting here for about 2 weeks, maybe even longer.
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December 2023 by Eleanor H.
Both Maria... Marie?.... and Dora went absolutely above and beyond to help me customize some photos prior to printing. Dora adjusted my images using the computer... And honestly, she's like some kind of symphony conductor with that machine! She was amazingly professional and thoughtful, really beyond anything she had to do. The prints were available, just a few hours later, and we're absolutely stunning! So thankful for both Marie and Dora... They are credit to your company. You need more people like them!
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March 2023 by Jessie K.
Wonderful experience for especially going in on an emotional level of grief. Went to get my moms picture edited and blown up to make programs for her funeral. Eddie was a angel. Patient, knowledgeable, nice and efficient. Not enough words to express my experience. I will be back. Mahalo Eddie!!
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December 2022 by Charles F.
Went in for some card board mailing tubes. Only had 2 left size I needed. Needed 4. Called 2 days later, shipment came in. Was so happy. Talked to clerk Lisa. Didn't know she was the assist. Mgr. She was friendly and helpful. Helped me to work the big copy machine. She has patience. Was afraid of screwing it up. Was a big map. It came out good. Had to make 4. Good customer service on her part.
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November 2022 by Brina V.
Employees invade privacy by asking personal questions. Lazy and they don't even try to help. Never going back to this location and I don't recommend coming here.Why can't I just send my package and leave like how I do with the locations? They probably don't have anything to do but be nosey and rude.
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September 2022 by Google user
i come here many times a week to pick up and drop off packages and the staff are really nice. i do enjoy coming here as i work in the area as well. Ill come here less often if they open up a fedex by my home in ewa beach but until then, this is my go to fedex store!
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June 2022 by Kailoni K.
When their delivery driver kicks your 5 ib dog And my son has to push her away from him ! Tracked her down after he came inside and told me what she did. Found her asked if she just delivered on the other street she replied with a no then back tracks her story to say he tried to bite her when my security camera shows different he was peeing and she walked right up to him and kicked him not knowing my son was coming around the corner and he pushed her. Maybe the fed ex drivers needs cameras on them as well if our pets are not safe or maybe our kids when your delivery drivers are delivering to our homes.
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June 2022 by Melody A.
I paid for a two day service which was not cheap to send a box. And because it was perishables. I wanted to get to my location within two days. Item was received on the third day and very warm. Although there were dry ice and frozen it was received very warm. Everything melted and very warm. There was a perishables sticker on. Does anyone care. I will never go to your establishment to again. Better to go to the main office near the airport. This is HORRIBLE. Big time FEDEX PEARL Highlands
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June 2022 by Raymond S.
The staff here is awesome!! Super customer oriented and Very responsive. Highly recommend them in a pinch.
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May 2022 by Lenor M.
Went to FedEx specifically to make a required copy of. a document. As soon as I walked it I was acknowledged with a hello by the staffs behind the counter area. I went straight to the cashier who was not busy, as I was the only customer in the store and asked how would I start to make a copy, she immediately walked me to a copy machine and showed me how it was done with a debit card and pretty much did it herself and I was out of there in the limited time parking space of 15 minutes. I browsed a bit to see they carried items like occasion (birthday,anniversary,etc) cards, pens, tapes, things to use to send things out. I rememberEd this place as a Kinko store back in the days, glad to see this place is still here serving the community.
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April 2022 by Becky T.
Walmart return completed with no negative issues. No line and associate was friendly and helpful. Was in and out.
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March 2022 by Myron Izuka
i come here many times a week to pick up and drop off packages and the staff are really nice. i do enjoy coming here as i work in the area as well. Ill come here less often if they open up a fedex by my home in ewa beach but until then, this is my go to fedex store!
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March 2022 by Myron I.
i come here many times a week to pick up and drop off packages and the staff are really nice. i do enjoy coming here as i work in the area as well. Ill come here less often if they open up a fedex by my home in ewa beach but until then, this is my go to fedex store! no, walgreens does not count! lol
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February 2022 by Ilene C.
I only am giving two stars because the times are wrong. They close at 7pm!!!! They need to update the hours.
