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March 2024 by George W.
I had a slow leak in my rear tire and needed to be at a meeting in a few hours. I askednif they could expedite putting on 2 tires. I was able to get in and out with lots of time to get to my meeting. They were fast and efficient, only took an hour to change 2 rear tires.
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March 2024 by Dean N.
Just had my tire changed at the Pearl City Goodyear Tire Service location at 350 Kamehameha Hwy. The service was excellent (5-star) from the initial phone call with Michelle Pestano (Store Manager) to the greeting and service provided by Sean Shimabukuro (Sales Associate). Michelle and Sean were nothing but kind and professional and really made my day. I thoroughly enjoyed the interaction and service that I received at this Goodyear location. The price was very good and the online Goodyear pricing was honored by the store with no questions. I tried contacting other different tire outlets over the weekend and on Monday, but no one would pick up their phones or respond to emails. I am so glad that the staff at Goodyear took my call and I could actually speak to a real person who was so nice and helpful. Much mahalo to Goodyear and special thanks to Michelle and Sean for making my tire purchase and installation so easy and for your kind service and attention. I would highly recommend this Goodyear Tire outlet for future tire replacement/repairs and other available services.
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February 2024 by Wayne T.
I have been coming to this place since they were located at the Waimalu Plaza next to City Mill. I was on time for an 8:00 a.m. appointment for a safety check. They did not check me in until 8:25. They started working on my car at 9:05. I did not leave until 9:30. And I was told they do not take cash payments.
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February 2024 by MJ O
Complaint: Dishonest sales rep and no accountability. I previously called the shop for a quote to replace 1 tire and was offered $140. After diagnosis, Goodyear determined the tire couldn’t be repaired so they quoted me to replace 1 tire for a total of $270. I disputed the price and referred the sales rep about my previous quote. Consequently, sales rep said that that they could lower it to $170. Upon receiving the invoice, I asked to remove the hidden $30 road hazard protection which they added to the invoice without asking me. Bottom line, sales rep tried to play me stupid . . . So here’s your 1 star review. Congrats.
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January 2024 by Herman Y.
Located in Pearl City, next to Burger King, they can do most of the things you need done for the car. The staff are friendly. Overall it is okay to get your car repaired here while you go dine at the variety of restaurants around.
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January 2024 by Jill Jackson
I picked this location based on the reviews and they were accurate. April went above and beyond for me and my business and we’ll absolutely be back. Mahalo!
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December 2023 by Ilima Duarte
Had my tires available & didn't wait long at all.
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September 2023 by Chel R.
I had a 2:00pm appt for an oil change! It's now 4:30pm and my car haven't been taken in yet! There's only 2 guys working on other cars and a lady up front counter! I don't recommend this place to anyone if you don't like the long wait! I only came here because I figure they would be faster than the other Good Year! Good luck peeps
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September 2023 by Jonathan Mack
Do you want an honest assessment of your car's problems? A fair and reasonable price to fix? This is your place. The Manager's (April) integrity and her staff's ability to do a fantastic job are evident in every experience I have had here. I no longer take my car to the dealership (if I can avoid it), because I was tired of being ripped off and "hustled" into expensive services that I did not need. This Goodyear location has my business from now on! I tell everyone about their great service and quality workmanship. It is rare to find a business with great service and integrity. Thank you Goodyear Waimalu! April is AMAZING!!
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September 2023 by Steven Shipp
I scheduled an appointment for TURO inspection, they replied and made an appointment for a TURO inspection. I get there in the morning said I am here for my TURO inspection, she says yes got you right here for your TURO inspection. When the work is complete they say your Safety inspection is complete. What!! I said TURO you acknowledged TURO
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July 2023 by Sherry Ramos
Employees are very friendly, fast service, and reasonable
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May 2023 by mike lee
Got couple tires replaced today and gotta say the service was phenomenal. Price was also great. Manager April does an awesome job keeping her shop running smoothly. From what I've seen she seems to be like this with all her customers. Treat this lady with kindness and respect and I can say she will do the same. Mahalos April! ??????
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May 2023 by Titeillest
Brought my car in for tire change. Awesome service and great price. The manager here, April is the what all managers and employees should strive for. Keeps her location in tip top shape. Mahalos April ??????
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January 2023 by don
2 days ago my low tire pressure indicator light activated.....I felt it necessary to resolve the problem. Pearl city Goodyear, where I get my safety check is where I went that morning to possibly get some air. I saw a young guy,,,who looked busy taking care of job orders, I casually asked if he could give me some a, not expecting any help, yet he immediately wanted to help me out while complimenting my car rims. Thank you
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November 2022 by John Crandall
Always friendly. This trip for oil change was very fast, too.
