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November 2023 by Katy P.
I love this Longs Drugs because they are open 24/7. It is so convenient especially at 5:30 in the morning. You can find everything you need at Longs Drugs. The only store open at 5:30 am is 7-11 and although 7-11 carries a lot of things Longs Drugs has much much more. My granddaughter always has to go to the bathroom in the morning while waiting for her bus and guess what Longs Drugs has a bathroom The cashier that is always there in the early mornings is very friendly and helpful. This store is super clean with wide aisle which is nice. Lots of parking with a variety of shops so all around a great store.
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October 2023 by James Leong
Majority of my experiences at Longs Drugs have been very positive. I am confident that my future visits will be the same.
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October 2023 by Merz Ohana
Bathroom was out of order and my daughter had an accident as a result. Theirs is the only public bathroom nearby early in the morning.
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October 2023 by J. M.
This Pharmacy has got to be the worst Longs in the State of Hawaii...Pearl City store. Management must know that the evening crowd is constant.I blame management....not enough people cashiering,, long lines, s l o w.I had to have a prescription filled by Urgent Care. They sent me there because Pharmacy is 24 hours. The Pharmacist looked haggard, the workers behind the counter in Pharmacy looked stern and unfriendly, especially Pattie...I think that was her name....very stern, unsmiling, abrupt.There was just ONE younger gal that was pleasant, although I could see the c customer service issues was getting to her. I never realized the constant stream of people...and they kept coming. Pattie had to check for my prescription which hadn't been filled...she said they needed to work on it. She says they will page me...but they didn't. i spent 1-1/2 hrs there..and decided I had to stand in line again..a line that moved s l o w l y....terrible customer service ....MANAGER...your limited amt of workers are overworked and probably under-paid. JUST AWFUL. Never going there again. I know you don't care...ii
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September 2023 by Gerry T.
BEWARE!!!!!!!! This store is dangerous; for returns without receipt they want to scan the back of your drivers license which holds lots of personal information including your social security no. Or they want your passport and they want to type into their register all your information from passport including all the passport numbers. Why do they need all this personal information when you are returning something "DEFECTIVE" that they sold you with MOLD growing in bottle way before the product expires (4/29/2024). Returning on 9/28/2023. JUST BEWARE OF PURCHASING FROM CVS/LONGS DRUGS!
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September 2023 by Lorent
Popular items that go on sale are never sufficiently stocked for the sale. 6-pk Diet Coke always runs out the first few hours of Sunday. When clerks are asked they have no idea when more will be coming in, or the other comment they said “get a rain check” I don’t want a rain check because it takes 3-weeks for new supply to arrive on the shelves.Prior to CVS taking over Longs’ operation Longs always had enough stock to satisfy the week long sale.Why does the corporate office make the decision for ordering stock for the upcoming sale. The individual department manager should decide how many cases they need for the week of the sale. When I look at the sale advertisement on Sunday, I expect the store should have the item on Sunday morning. Popular items run out in a few hours, this is a very bad devious business practice. Baiting the customers to come in for sale item only to find the shelf empty. Some sale items get replaced 3-4weeks later. If l had a rain check I would have to wait over a month to get it. Please order sufficient stock for sale items.Thank youLoren Taguchi
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August 2023 by Ron O.
Pearl City Pharmacy on Kam Highway. Very rude pharmacist! They make me feel like my questions are a burden.
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July 2023 by Terrence Kong
I would like to commend Pharmacist Gay, Pearl City pharmacy, for dedication to her duties and responsibilities and her commitment to make sure her customers are taken cared for.
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January 2023 by lester barredo
Kelly oh God how do I start???? She’s very rude one of the rudest manager I have ever met in my life. So I asked her if she could honor the item. She was like “ EXCUSE ME? I would not Honor that”. Well oh well she could have told me in a different tone or something. Mind you I’m also a manager and for me that was the worst customer service and she ruined my day. This was around 11am she shouldn’t be a manager if she’s this RUDE!
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October 2022 by Kathy Uyehara
Despite the challenges this location has due to homeless in the area they keep the store clean and safe. They provided extra special service today and everyone was friendly. Plenty of check out clerks was awesome since there were a LOT of shoppers.This Longs is my 'go to' place for shopping
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September 2022 by Jenn T.
This location is always very busy presumably that the main road is kam hwy. Despite having a lot of customers every hour, the cashiers at this location works very fast so don't expect to wait too long to be rung up. Everything is categorized nicely so it's pretty easy to find what you are looking for. The only downside is that sometimes there are too many cars at the parking lot for my liking. However, there is always plenty available parking. As for pharmacy staff, for such a busy location , all the pharmacy staff are very nice all the times I've gone there or asked them questions on the phone . I only found out recently they were 24 hours . Haha
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September 2022 by V
Mari was SOOOO helpful with our transaction. VERY patient, compassionate, & so kind. I love her customer service!!! It's those kinds of cashiers & attitude that will make me come back to this store!!!
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September 2022 by Skyaloha
This Longs Drugs store is the worst customer service on Ohau ?. Two male night shift managers are the worst customer service and ran up sale grumpy attitude.... NEVER come here to shop again..
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August 2022 by Valdez V
Mari was SOOOO helpful with our transaction. VERY patient, compassionate, & so kind. I love her customer service!!! It's those kinds of cashiers & attitude that will make me come back to this store!!!
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August 2022 by Onna
I got my ear pierced by a lady named Heejung, who was very nice and professional. The earrings themselves were also very pretty and affordable!The cashiers were also nice and welcoming
