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October 2024 by Phillip Lyles
Zero customer service or tact! Called for some assistance and the First Lady just stopped me and transferred me! The second one didn’t even listen to the question it check for the item inquiries just gave a statement that had nothing to do with the question as she rushed to get off the phone! How can you assist a customer if you don’t even listen to the question. If the employers don’t like the job, they should leave so someone who actually needs it and wants to help can assume the position!
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September 2024 by Leo Jamias
The pharmacy is open 24 hours. That is very nice.
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September 2024 by Renee Nixon
Great customer service.
Friendly staff.
Creat discounts & coupons.
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August 2024 by Give Aloha
I will change our prescription to walgreens. Some Pharmacy tech here is lazy. I’ve been telling them many times to update my insurance in their system. They keep saying its already updated but ended up they did not and i have to call my insurance everytime im picking up prescriptions,To verify my primary insurance because they charging my secondary insurance as primary. After calling my insurance, now you guys out of stock of the items i need. I would Never never come again to any longs pharmacy. I waisted so much time and energy in this junk pharmacy.
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August 2024 by Johanna Char
I usually visit Pearl Ridge Longs however I went to Pearl city this time I was specifically looking for Biolage conditioner however, I picked up the wrong one and bought the shampoo instead. I was able to use my 40% discount and applied it to this product. When I got home I noticed I picked up the wrong one and returned it back to the Pearl city store. There was an issue about getting the 40% discount applied to the new one however, the store manager was able to rectify the situation and just did an even exchange. Nevertheless, a happy camper thank you City Longs. J Char
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June 2024 by pb8700538
CVS is simply the best, thank you.
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April 2024 by Rosie K
Always A Great Experience!!!!
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February 2024 by Brad Nendel
Wildly slow cashier. You'd think she had never done the job ever. I get it people are unruly and rude but taking 15 minutes to check out 5 people with very little items, is unsat.
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December 2023 by Raymond Tremor
Great place to shop
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November 2023 by Katy P.
I love this Longs Drugs because they are open 24/7. It is so convenient especially at 5:30 in the morning. You can find everything you need at Longs Drugs. The only store open at 5:30 am is 7-11 and although 7-11 carries a lot of things Longs Drugs has much much more. My granddaughter always has to go to the bathroom in the morning while waiting for her bus and guess what Longs Drugs has a bathroom The cashier that is always there in the early mornings is very friendly and helpful. This store is super clean with wide aisle which is nice. Lots of parking with a variety of shops so all around a great store.
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October 2023 by James Leong
Majority of my experiences at Longs Drugs have been very positive. I am confident that my future visits will be the same.
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October 2023 by Merz Ohana
Bathroom was out of order and my daughter had an accident as a result. Theirs is the only public bathroom nearby early in the morning.
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October 2023 by Rita Celedon
Customer service was excellent
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October 2023 by J. M.
This Pharmacy has got to be the worst Longs in the State of Hawaii...Pearl City store. Management must know that the evening crowd is constant.I blame management....not enough people cashiering,, long lines, s l o w.I had to have a prescription filled by Urgent Care. They sent me there because Pharmacy is 24 hours. The Pharmacist looked haggard, the workers behind the counter in Pharmacy looked stern and unfriendly, especially Pattie...I think that was her name....very stern, unsmiling, abrupt.There was just ONE younger gal that was pleasant, although I could see the c customer service issues was getting to her. I never realized the constant stream of people...and they kept coming. Pattie had to check for my prescription which hadn't been filled...she said they needed to work on it. She says they will page me...but they didn't. i spent 1-1/2 hrs there..and decided I had to stand in line again..a line that moved s l o w l y....terrible customer service ....MANAGER...your limited amt of workers are overworked and probably under-paid. JUST AWFUL. Never going there again. I know you don't care...ii
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September 2023 by Gerry T.
BEWARE!!!!!!!! This store is dangerous; for returns without receipt they want to scan the back of your drivers license which holds lots of personal information including your social security no. Or they want your passport and they want to type into their register all your information from passport including all the passport numbers. Why do they need all this personal information when you are returning something "DEFECTIVE" that they sold you with MOLD growing in bottle way before the product expires (4/29/2024). Returning on 9/28/2023. JUST BEWARE OF PURCHASING FROM CVS/LONGS DRUGS!
