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December 2023 by Ash C.
I like going to this Longs because of the drive-thru pharmacy. Happy they got rid of the carpet in the store. It's not so busy when I shop in the morning which is great. On this trip, I needed to pick up meds and do some shopping. I paid at the pharmacy and made my way to the restroom in the back. Once I walked in, I could smell urine as if its been sitting. My first thought was to check both stalls but they were both filled with clean water. (I used 4 paper toilet covers just for extra protection.) Air freshener was present but that didn't help at all. The wash/dry area is absolutely DISGUSTING!! It looks like mold is growing in that whole section. I shouldn't even need to explain, just look at the picture.
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November 2023 by Mike K.
Terrible service. One cashier lame open. 8:30Pm Dirty store. Called the manager to help, nothing.
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October 2023 by Irene M.
The necessities we rely on Longs Drugs...How it has evolved throughout the decades as every Sunday it was the place to be to stock up on all things local was the ritual it's a love hate situation with since it being now CVS. On this visit it was no different as we were waiting for a particular item to be on sale...magically it was woohoo!! On the flip side they were out...gah!! So here I am hoping they would have it and they did and along with the deals and reward did accumulate a few dollars on my Extrabucks and you know it made a huge difference.Having the app is a must to shop here unless you don't want to save time and money, nothing much to say about the staff since I did find it all on my own as each store displays it differently it was a challenge to find but just delighted it was in stock to be on my way.Thank you!
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October 2023 by Brian S.
I am a regular customer at this Longs only because I work nearby. Poorly staffed. Always a line. Not a busy store but service is slow anyway.Management doesn't seem concerned about making customers wait. I've actually had to return my purchases to the shelves and leave to avoid being late for work.
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October 2023 by Caitlyn I.
I'm not coming here for my medication ever again. last week I picked up one of my medication and the other one they didn't have in stock so I have to come back another day. Unfortunately a week later I came to pick up my other meds and they didn't have it on file. I told the lady I came last week and they told me it was out of stock and come pick up later. She told me to call my dr to get my meds re-prescribed again. Then the lady at the drive thru window was rude and hung up on me mid talking.
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September 2023 by Jen W.
If you have a choice do not choose this store for prescriptions. They were good for quite awhile but lately in the past year or so it has been awful! They don't listen to customers, they take a lunch all together instead of splitting up shifts and their customer service is terrible. I have been many pharmacies all over the US and since moving to Hawaii over 9 years ago and dealing with this pharmacy for the past 5 years they are by far the worst!!!!
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January 2023 by Lisa P.
I tested positive for covid last Thursday. It was convenient to get Claritin here to stop my running nose. I had gotten immunizations at this CVS for many years- There is a convenient and large parking lot. Pharmacy has a drive thru which usually has no line. The staff is always courteous and helpful if I need assistance in finding something. Only bad thing is the Bank of Hawaii atm is gone and is replaced by an atm from some company I'm not familiar with.
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December 2022 by Lenor M.
Religiously go to this location because of the friendly employees. They are helpful when needed, which is rare since I'm familiar with this store.
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November 2022 by Amber A.
Very few workers but most are very RUDE!! On a rare occasion you'll find a friendly worker who can say where something is or doesn't have a bad attitude. Even thought I live about 3 mins away from this store I drive to another location.
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November 2022 by Malie S.
Just a quick, but sad update. Went back and I'm now convinced that this particular Longs is where they send their tired, unhappy, and non- customer oriented staff. This is like the last stand. Nobody smiles (Pharmacy excluded; I never had a problem there), no energy except negative. They should look at other places where even the youthful staff are so pleasant and helpful - my fave is Mililani Town Center. Sad.
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July 2022 by Sharon M.
Stopped in for some snacks and drinks. Great variety but some things were out which was a bummer. Employees were nice and they had a great sale. I would come back when in the area in hopes that they have items in stock.
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June 2022 by Robyn D.
I was panicking to get a refill for my prescription and had sent a request to my Primary Care Physician, but had no idea they were closed on Saturdays... I called the Pharmacy to see if I could get a refill, and the very kind lady on the phone, says it was refillable and would only take an hour to prepare. It was a smooth process and I am no longer panicking. All good.
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May 2022 by Arnel S.
I was on the hunt for a few bottles of red wine, and this was definitely the place to buy them! The store initially offers you a 10 percent discount on your purchase, and even a further (significant) discount if you use your CVS card! The initial price I paid for was around US$70.00 for 6 bottles of Robert Mondavi reds. With the CVS card, the price went down to around US$40.00! That is a very good deal! The staff are really nice and helpful! When I initially paid for my purchase and realized that I could get a lower price with a CVS card, the checkout operator did not hesitate to help me get a further discount. It was a hassle to have to return the merchandise and start the checkout again, but the staff member helping me out had the "Will Do" attitude - and that is what makes a business really memorable (for return business). If you have anything you need, check out Longs first. It's worth it!
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April 2022 by Maritess C.
I like this location. It's clean and items are easy to find. I came looking for a multivitamin for women. I decided to get the one a day since my Centrum for women was sold out. They had the gummies but I wanted the pill form. I tried the gummies for Centrum and it was okay but prefer the pill. Hubby also found random sale items. Things were easy to find. Lots of selection here. Shopping carts are outside the store. Plenty of parking and the cashier was really nice and friendly. I would come back again to shop. Make sure you scan your membership card. You earn points as you spend money. You can use your points as cash
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April 2022 by Bert E.
Tried using bathroom, filthy w/o toilet paper. Pharmacist rude, no help whatsoever. I realize that they are busy, but customers are people & we have feelings.