Appliances in Pearl City, HI

“Bought a stack washer dryer from Home Depot Got it delivered on Feb 14. Delivery man said not enough power so hired an electrician. Electrician said the washer hose not set up properly so called Home Depot again to come out and check. Delivery man. said to call Whirlpool because drain hose broken. Then for days and weeks and hours on the phone began! WHAT A WASTE OF TIME! Majority of the operators sounded like you woke them from a nap! One day the wait time was 1 hr!After all that run around I called Home Depot for help. Demanded I speak with a manager. Finally one called me back 3 days later and said she would look into it that day. Then the next day I got a call from Newtown Appliance, Carl. He said he would go out and check on it. That afternoon he went out and fixed it! The delivery men did not hook it up properly like the electrian said! It took almost a month to get it hooked up!THANK YOU SO MUCH TO CARL OF NEWTOWN APPLIANCE!!!”

“Thank you to the store associate in the lumber department (Pearl City) for answering all my questions over the phone and in person. I needed Simpson strong ties to join 2x4’s and he showed me several different options. He was very knowledgeable and patient. I had gone to the “other” hardware store in Waikele first but that ended up being a waste of time. I’m so thankful that he was the one who answered my call and offered to help me when I arrived at the store.”

“On 11/24/2023, I saw a Christmas inflatable that I really wanted to buy. I asked salesman Mike if he could see if one was available for purchase. He checked all the aisle but the inflatable on display was the last one. Seeing how much I wanted the inflatable he went to check with his supervisor if I could purchase the Santa on a sailboat inflatable that was on display. I not only got to purchase the inflatable that I wanted, he gave me $20 off because it was the display. Thank you Mike for the AWESOME customer service...I appreciate you!!!”