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January 2026 by Zac Cross
I would give zero stars if that was an option. 5 associates working the store with 12 customers waiting. All I needed to do is drop off equipment and the associate showing people how to sign in didn't know how to do it, so I have to wait for an associate who is there to sell new customers products or troubleshoot problems to simply scan in my old, used equipment to hand me a receipt.
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November 2025 by Robert Lee Taylor
Quick service no wait
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October 2025 by Emily Branam
Some of the WORST WiFi ever. Do not use them if you don’t have too. Unfortunately we have too or we would have taken our services somewhere else. We have had 3 outages in the past day. You pay expensive prices for shitty service in my opinion. WiFi is constantly going in and out. Do what you well with this information! DO BETTER SPECTRUM!!!!
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September 2025 by Peter Hix Jr
I came in right before they closed and krisoffer took care of everything I needed fast and efficiently. Killer customer service at this place.
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August 2025 by osa yumi
I visited the store to upgrade my phone. During my first visit, I asked an employee what I needed to do, but I wasn’t informed of all the requirements. When I returned to complete the upgrade, another employee told me that I needed the primary account holder to make any changes, which I understand. However, I was not given that information during my first visit.
The employee who helped me during my second visit was not helpful at all. He simply told me that I wasn’t authorized to make changes, without offering further assistance—such as providing a phone number to call or explaining what steps I should take to upgrade my phone.
It was the worst customer service experience I’ve had. The visit was very disappointing and a complete waste of time.
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August 2025 by Lawrence Ching
I had many problems with Spectrum, before, but when I came a couple weeks ago, kristoffer saramad an unreal worker at Milani helped me with my account that nobody would help me for years He was patient and super helpful for me to save money on my account that nobody else said was possible, including manager she is terrible. He should be the manager. You need more workers like him that cares about other people and try to help. I was considering going to another carrier until he help me Like I said, he should be the manager you need more people like him and your star rating will go up. It starts at one person and I’ll catch two other people.
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May 2025 by Shantale Huffman
Two people working and 15 customers 🤦🏾♀️
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April 2025 by lorikm1
Went in to get a remote...was told before at same location I do not need an appt. or sign in....just ask anyone....tried doing that....guy that wasn't doing anything said u have to sign in!! Mind u he wasn't doing anything!!!!! U guys better all be on same page before u guys say things!!!!
Will not go to this place again!!!
Seriously thinking of getting rid of Spectrum altogether!!!!
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April 2025 by Robbie
Very unhelpful. High prices and no sense of customer service. Glad I'm canceling
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February 2025 by don b
Big store but only 1 person working. 7 people in front of me. Avoid this place.
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January 2025 by Kelcy I
Jacky was super helpful. Got set up with 2 cable/internet boxes easy. It was so painless.
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January 2025 by T J (TeeJay)
I was told that I would pay more for just my Internet than bundling with TV. I called and canceled and brought my payment down $40. The young lady there lied and I lost respect for spectrum.
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December 2024 by Brett Ahlborn
I’m awake at 2:07 in the morning trying to get my modem to work because one your salesmen gave me the wrong one what a nightmare
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November 2024 by Gricela Cruz
Jessie was sent to our home to help activate an outlet for internet access. He was absolutely awesome and extremely polite, was in and out within 10 minutes.
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November 2024 by Spencer Raab
What a horrible experience. They need new management and employees in here ASAP. This lady that i dealt with needs a job that doesnt involve talking with people. Canceled both my spectrum mobile and internet this week because of my experience at this location
