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October 2023 by Jason P.
I'm so mad at PODS right now! We are moving from Hawaii to Florida. POD was delivered on 9/15, we packed it and PODS picked it up on 9/19. So far, so good. The pickup driver said to call when we had our delivery address in Florida. Fast forward 5 and a 1/2 weeks to 10/27 when I called PODS to give them a delivery address and check on the move status. THE POD IS STILL SITTING IN THEIR HAWAII WAREHOUSE!!!! The "best" they could do is get me on the calendar for the POD to go out on November 15th for delivery in mid-December. Ridiculous!!!
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October 2023 by Craig Watson
Timely delivery & pick up, professional, personable & highly skilled drivers, and a great overall rental experience. Thank you PODS Hawai'i!
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August 2023 by Local 808 Lady
This ⭐️⭐️⭐️⭐️⭐️ review is for the employees that delivered and removed my POD.Mel was great in delivering our POD. The skill in placing it in our tight space ? remarkable and he was very friendly. This was years ago and yes, I still remember his name. ? Unfortunately, I did not get his last name.Francis Rulloda removed our POD and he went above and beyond to remove it with extreme care ?. Above and beyond customer service and he too had amazing skill. Very personable and an assets to any company.Our family truely appreciates these employees and appreciate their excellent customer service. ?
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August 2023 by Marissa Bradshaw
So many problems. Customer service was terrible. Spent hours on hold. Actual hours. Said they were busy, but waiting 40 minutes every phone call to them is abysmal service. Never notified us when the container arrived— on a different date. No communication. Meanwhile, we were waiting in our empty house for our belongings. No warning, no notice.
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August 2023 by Anissa Keane
Great price, but did not contact us when our pod was in the state we moved too, so we had to wait for a longer time.
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June 2023 by Char
Super large and chill. They were able to cut the lock for me. I appreciated that
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June 2023 by Nathaniel Chun
The ultimate in convenience and professionalism, PODs will always be my first choice for storage or long haul moves. Service agents and drivers are top notch! My belongings were in perfect condition and I felt confident in each step. When compared to a self storage solution, PODs wins on total value, efficiency, convenience and customer service. All things promised by the company were realized; I can confidently recommend this service to all family and friends!
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June 2023 by Jack Sims
The POD arrived on time and the partnership with Young Brother shipping, made my transition/move to the islands seamless.
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June 2023 by Char Adagala
Super large and chill. They were able to cut the lock for me. I appreciated that
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May 2023 by Karen Mudurian
Moving from California to Oahu was a daunting undertaking and PODS made it as easy as possible. Everyone involved in the process from the phone reps I spoke with for the quote and order, to all the delivery drivers, were as friendly, professional, and respectful as possible. Those drivers are impressive with the Podzilla. The online tools, in particular the video on how to properly pack a POD, was very helpful. My belongings arrived in perfect unscathed condition. When the day comes that I move back to California, I will look forward to working with PODS again. Look no further, these folks are the best! And please, don't forget to tip your drivers :-)
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April 2023 by Ed Maruyama
PODS was awesome! After looking at various options, we found it to be the best value and the customer service was excellent. At every interaction, every employee was professional and polite.
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January 2023 by Chris A.
So my PODS experience wasn't a complete loss but there are some things you need to be aware of. If you are moving to and from Hawaii like I did be very careful. You cant use the regular website to track stuff because its on a boat and I had to call for everything. The first person I talked to gave me a quote and was good but he was supposed to email me the quote and after a while I never received it. By the time I realized and called back that quote was no longer good and the price went up. Of course the email he typed in was wrong yet he read it back to me correct, even though it was their mistake they didn't honor the first quote. The next agent that explained everything had mentioned the rental price but didnt explain it well and I though that was the rental price for the POD if you needed storage not the fact that you are paying to rent the POD for 450 a month and than your paying a over inflated shipping charge and 2 delivery fees one on each end. I'm not sure how they get off charging you 4800 dollars when they send you the booking receipt from the Shipping company and its 2100. Really 2700 dollars to book it for you with PASHA. Doesn't add up to me, then they think they are slick booking a boat 2 weeks after you have it picked up to waste time. Boats leave HNL every fri so there really isn't any reason it had to sit there. Then when it arrives back to the mainland they don't call you and tell you they wait for you to call after not hearing anything from them. Our POD got to San Diego at the beginning of the month and because they never said anything and I waited until the 12th which was the approximate time they gave me I had to now pay another months rental of the POD AGAIN. WHAT A SCAM, if they would've said it had arrived it could've been to NV the next day and I wouldn't of had to pay this ridiculous rental fee. trying to call these people is a joke too , you always get someone in a call center in who knows what country and they can only read the script and cant make any decisions on their own to help the customer. Good luck trying to get a number for corp to complain no such number exists. The POD was clean, I packed my stuff and it made it safely , but I needed the POD facing a certain way on the truck for delivery and it was wrong, I asked for it to be delivered on a certain day and I couldn't get that because they were booked. Again if you had let me know my POD was arriving at the start of the month I could've pre arranged a date that worked. It just seems like they roped me in with vague explanations of the process and hid any information about my POD by making me call. What was strange was that all of a sudden after it arrived on the mainland and I called I could all of a sudden see docs and shipping docs on the account. Every other time it said unavailable due to it being a Hawaii shipment please call for info. Very Convenient if you ask me. Please just be aware of what you're getting and make sure you call over and over to get updates so that you don't get overcharged like I did. For moving from Hawaii it is a money saver and could be even cheaper if they don't waste your time and get it on and off a boat right away and let you know.
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December 2022 by Rick Glass
Too expensive. Took two months to get my stuff from Hawaii to AZ. In the meantine you are charged a monthly rental. I knew this, but I had no other choice based on timing. I used a 40' Matson container, but the mover I hired didn't pack it great, and I had leftover stuff that needed to come. My online account was broken and never fixed. I had to call or email to find out anything. The CSRs were great. However, when I called to get a status I found out Pod was down the street from my house for a week and no one knew it.
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December 2022 by Kaleb Barrett
My Pods experience was great. Everyone I dealt with was kind and helpful. The price was right for our move, a fairly significant distance. My only complain is one driver came earlier than our window and the website account management did not always work.
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December 2022 by Josh Meeks
UNBELIEVABLY frustrated with this company. After they told me they lost my POD in my move from Hawaii, I was told over and over again that someone would be in touch with me. That never once happened. Eventually, I was told that it was forgotten in California by the truck that was supposed to deliver it. Then I was told that it was delayed due to Hurricane Ian, even though the timing of the storm had zero impact. I'm going on week four without hearing a single word from any kind of supervisor over this issue. DO NOT USE THIS COMPANY. If they mess up, they will not care.
