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August 2024 by Shaun Little
Service here has gone to crap. Brought my vehicle in a while back for two issues. Dropped it off 8 in the morning, and it took five hours for them to call and say, "we can't do these things, take it to a dealer." Then I showed up for a safety inspection, got all the way to the front of the line just for them to say, "closed for lunch, come back later." If you come here, don't expect timely service, don't even expect the service to get done, but do expect to get jerked around.
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August 2024 by K C
Avoid this place like the plague. Would give less than one star if could as the experience was that bad. Very unprofessional, rude, and will try to scam you at every opportunity. Went for a safety check recently, but as soon as the male attendant approaches my vehicle, he made a predetermined decision to fail my safety check and harass me. Immediately says my side markers are too dark and the side louvers on my vehicle are not allowed. My vehicle came from the factory with those side markers and louvers as a Saleen edition, and being a newer vehicle never had an issue before regarding "safety". I tried to tell him it came from the factory, but then he proceeds to take out a flashlight and looks at my exhaust tips only and says there are no mufflers so that's an issue as well, while a couple of the other vehicles before mine were completed in 5 minutes with just a cursory check.
My vehicle has a Flowmaster Outlaw series exhaust, which has chambered mufflers (See attached company description), which shows he has no clue. If he can't determine what a muffler is, would you want him to perform any vehicle work on your vehicle, including checking for "safety"(Rhetorical question)? Stated I needed to "fix" those issues before the vehicle is deemed compliant. Just a scam all around.
Went here because I was passing through the area but will not give them any business or recommend them EVER, except to warn others to stay away.
There are other shops that are professional, knowledgeable, and ethical. Went to another shop and received a safety check immediately, professional, with no long wait and most of all, no hassles, or bogus mechanics/employees trying to manufacture unnecessary fixes in order to obtain a safety check.
If you value your car and want a place you can trust, DO NOT ever give this place any business. Lots of other shops that are reputable and honest.
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August 2024 by Steve S
The worst. Only the location gives them business due to being one of the only safety check stations that accepts walk ins in Mililani. However, good service and professionalism is non-existent and they will refer you to their attached shop for safety check "fixes" to make more money from you. How convenient is that, to "fail" you so their shop gets additional revenue so that you can "pass".
Fair warning, there are lots of other shops that are honest, professional, and will give you some actual service. But if you enjoy being treated badly and spoken to in a condescending tone then by all means go here. Will NEVER give this place any business as they should be closed down instead.
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July 2024 by Dalton Robison
Dishonest business. Seems they will scam anyone just to get extra $.
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July 2024 by Kya Madsen
Disappointed is an understatement. This place is dishonest and a scam. Not a single problem was resolved and when confronted they laugh and lie. I cannot recommend to anyone. Please, find somewhere else.
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July 2024 by Traveling Journalist
Charged for nothing. Car broken down after the service. Do I need to explain more?
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July 2024 by Edward Chung
Believe me DIS IS "DA PLACE"! No moa places like this nowadays ! Hard to find ! They do GOOD HONEST WORK for "A VERY GOOD PRICE"! They don't "RIP YOU OFF" , "LIKE OTHER PLACES". "HIGHLY RECOMENDED" . Mr Kalani " IS DA BOMB "!
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May 2024 by Steph N
TAKES FOREVER TO GET A SAFETY CHECK. If I owned that shop, I would hire 2 people strictly for safety checks.
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February 2024 by Summer
Auntie and Uncle was so nice, they always have a line but goes by really fast, and when it's your turn, it's barely 10mins and voila! You got your safety check
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January 2024 by CAM Lewis
If I could give it a zero I wish I could, the rating is very misleading! Worst inspection place in Hawaii.. don’t know what’s the motive, I take accountability for returning to the same spot that gave me hell last year, but thought it would be different because they sent me to they buddies for me to get $700 repairs on my vehicle that I didn’t need.. came back today haven’t had any changes to the vehicle at all.. and the woman started citing me for made up stuff.. right after I watched the car b4 me get a basic light check/brake check/ tire check etc and received their sticker.. I don’t recommend not anybody get inspected here unless you want to be foolishly hustled out of your money and common sense.. I returned here because I had a feeling I was hustled last time, but gave them benefit of the doubt and it was confirmed today?
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January 2024 by Summer Pastor
Auntie and Uncle was so nice, they always have a line but goes by really fast, and when it's your turn, it's barely 10mins and voila! You got your safety check
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January 2024 by Rodger Clemens
Drive the 5 minutes to another place. I watched this dude give quick inspections where he’s skipping over a lot of stuff which is cool to me, I’m thinking I won’t be in this line too long. However the younger inspector who’s individual mustache hairs don’t touch each other picks and chooses what he’s looking for, he gigged me for some stuff that I just had to laugh at, then I pulled up the 133.2.3 and sure enough no mention of it. He was fair enough to say he can stop the inspection right now so I don’t have to pay him for failing me on something that’s not by book. So we stopped the inspection but the older lady who works the iPad had already opened up the hood, and when I said it’s all good ma’am she slammed the hood of the car back down like I just kicked her dog
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January 2024 by S
Came in for a safety check. The 1st check was the battery. The slender Asian female inspector right off the bat said that I won't pass the inspection due to not having a bar to secure the battery of my vehicle,She should have stopped and discontinued the inspection, notated the discrepancy and had me returned. Instead she proceeded with the inspection, failed me, and charged for the inspection.Times are hard it seems for this auto repair company. I do not recommend.
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November 2023 by Unko B
Lady checked everything about my car,, even drove it cause my brakes. She didn’t even take a second look at the others cars in-front and not even drive theirs. Took my car to a mechanic and nothing was wrong
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October 2023 by Ruthie Grey
The worst place. Up at 7 am for the female to fall is she says her personal opinion it was air in the brake line. Took to the mechanic started nothing wrong with brakes or the brake line. Refund my money when I challenged the question. Went somewhere else no problem. The fact they stomped on the brakes to get the sound was specious to me. Never will I return no even for gasService: Vehicle Inspection
