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August 2024 by Jeana S.
Nani is a wonderful hygienist. She is gentle and gets your teeth shiny clean. Gotta book your appointments early as she is pretty booked.
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June 2024 by B S.
I donot recommend Hawaii Family dental. I went to have a teeth cleaning which my insurance plan pays 100% except for flouride treatment. This office did not check to make sure that the flouride treatment was also covered, so I ended up with a bill. I called the billing office to go over the bill and got no where with the lady I was talking with. She kept telling me "you signed approval" and kept telling me that. Yes, I signed for teeth cleaning not any extras.Then,by now I'm pissed off and the lady no longer wanted to talk with me and stated that she was going to hang up. So I hung up first. Poor customer service. She couldn't handle my complaint. Poor training. Now I got a letter in the mail stating that I can no longer go to the office in mililani. We'll no loss to me. That office is not professional. Not checking to see if the flouride treatment was under my plan along with the teeth cleaning. I was going to this office for about 2-3 years and notice the turn over in the front office. Again I donot recommend Hawaii Family Dental. I will find private dental office.
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April 2024 by Erik Sanders
Very efficient and painless!
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April 2024 by Victoria Mulu
Amazing staff! Fast & friendly Our kids love their dentist!
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April 2024 by Gillian Legrottaglie
Everyone was super friendly and made the experience very comfortable!
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April 2024 by English Hawaii
The worst clinic I ever visited!!! Scheduled my appointment in January. Waited for 3 months, and realised that they cancelled all my appointments not even let me know. This is not how you do business if you want to have loyal patients. Awful customer service services.
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April 2024 by Nadya S.
The worst customer service I have ever received. They cancelled my appointment which I made 3 months ahead, not even notify me and left me with the big hole for more than 6 months on my tooth. I wish I would never have any business with such irresponsible clinic.
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April 2024 by Lynne Tanouye
Everyone so pleasant and friendly.
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April 2024 by Yolanda Morreira
friendly and efficient dental hygenist
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March 2024 by mimi baluyot
The staff was more than helpful. I was extremely happy with my experience as I had so much anxiety & fearfulness in seeing the dentist, the staff especially the Dr. who attended to my needs was sounderstanding & fully explained the procedures of what to expect. That put me to ease. I have seen this facility 10 yrs ago & still feel confident, & this is the reason I went back.
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January 2024 by Will JoyLove
Staff were very friendly and kind. Everything went smoothly and quick. I had to bring my 3 year old with me, and everyone made sure she was ok while i got my X-rays done. Definitely would recommend Hawai’i Family Dental in Mililani.
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December 2023 by Jeffrey Kirk
My wife and I just moved to the island and this was her first time at the dentist here. Her experience with Dr. Kopecky was by far the best experience she has ever had with a dentist. I'm not over exaggerating. He looks and probably is pretty young, but he is very competent and has great bedside manner. I will definitely recommend him to anyone I know looking for a dentist.
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December 2023 by Amber L
I always grade objectively from beginning to end:Making an appointment: Call was answered timely, great customer service on the phone, easy to make an appointment, and a reminder communication sent to me. Kudos! The only obstacle is that they are VERY popular (and for good reason), so you must wait for appointments.Appointment day: Easy to find. I walked in and ALL staff greeted me and my kids. At the first appointment and each subsequent appointment, I was given forms and the wait to get started was under 10 minutes.Location: The office is in a shopping block in Miliani but not hard to access or find. The office itself is on the second floor of the building, but there is an elevator to help those who can't do stairs access it.Office is always very clean, comfortable, and appropriately air-conditioned.
Parking: The parking is beside the building. However, it does share parking with businesses in the same building and will fill up during peak operating hours. So you want to make sure you're early enough to find a space and get to the appointment. No fees to park.Dental exams: Everyone who worked with my kids was truly VERY friendly. They seemed knowledgeable, efficient, and competent about what they were doing. My kids saw Dr. Westphal who is AMAZING! 10/10!Equipment: They have up-to-date equipment and services. Even though you think the office is small, they do a whole battery of expected services there. You can tell they invested resources into the practice.Customer Service: From beginning to end, everyone was VERY nice. You can tell that the staff has a great relationship with the doctor (Westphal). We had to do a few different practices when we moved to find a place that checks all the boxes, but I think this office was a very lucky first find!
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December 2023 by Luke Awesome
I didn't like the doctor that took care of my tooth and crown. I regret giving them a 5 stars in the first review. They were rough, and not gentle. They don't even have kleenex to wipe my mouth.They are very unprofessional 1 star is what they deserves. I requested a doctor in that clinic, they assigned me to a doctor that is not passionate to his patients, and I think he doesnt know anything..
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December 2023 by Onnang Hernandez
One of the first things I noticed as a new patient was the positive caring attitudes of the staff members at the front desk. They greeted with kindness and a smile on their face.
