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July 2022 by Jay C.
States open on Sunday, but it is not. I called Saturday and Sunday no one answered the phone or returned my messages. I decided I would stop by since it states open on Sunday until 4 pm. I got there, and I noticed the hours of operation sign in the window was blinking "Open" so I went to open the door and noticed the must-have masks to enter the facility note also on the door. Of course, I just took out all my masks in my truck the week before, so I cut off a sleeve from one of my running shirts, and it worked great. After feeling accomplished, I walked back to the office only to pull on a locked door. I knocked and took a step back, then noticed the sign stating that starting in May 2022, the place was closed on Sundays due to "off-season.". Well, that's just great. How about you update your office hours on Yelp?/ You have had since May to change it. I wasted precious deadline time going to this place and ruined a running shirt for their mask policy, 1 star. I hardly ever write reviews, but it's inconsiderate to waste other people's time, whether done purposely or just through negligence. Aren't CPAs supposed to be thorough and detail-oriented? I'm not convinced; this shouldn't be a detail that is overlooked.
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June 2022 by Tony S.
I take my parent's complicated tax filing return to Calvin and his Team for the past 5 years ... and no problem. They maybe abit slow but they are thorough. The integrity of their work is solid and it's the priority that stands with their mission that is provided to all of their customers. I trust their work! Mahalo nui loa Calvin (Owner) and to your Team. Keep up the good work!
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March 2022 by Kaiulani Shope
Been going here with my husband for the past 3 years and never left unhappy!!! 100/10 would recommend to anyone that needs their taxes done professionally!
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March 2022 by Casey M.
Just finished doing my 2021 taxes with Calvin after being referred to him by a friend! I've never gotten my taxes professionally filed before and always did it myself. I did not know what to expect but Calvin was awesome! I am self-employed so doing my taxes are a little more complicated, but he did everything so quickly and was so patient with me! They also have a very safe covid protocol with temperature checks, screenings, and disposable gloves to wear during your visit. He is also priced very reasonably, beating the other places I got quoted at! He also educated me on misc things I did not know about prior to my appointment! Customer service 10/10 Location 10/10
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August 2021 by esarra f
They completely forgot to file my taxes for the state I moved from and now I have to go and pay some late fees.
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April 2021 by Dan A.
After interaction with the owner I really do appreciate the explanation so after that I will be posting a new review and I'm sorry for my impatiens
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April 2021 by T. C.
I've been coming to this awesome family owned business for years. Excellent customer service and Calvin and Jessica are very professional.
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August 2020 by O Neil L.
Nowhere near what I was implying. I said what I said and felt as I stated. Why would I call if I did not receive good services. Far too late to correct the errors. I've moved forward from this matter.
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April 2020 by Jen J.
I've been with Ella at Executive Taxes for 8 years. I wouldn't ever go to anyone else! They are a great company with solid values. They treat everyone like a VIP. I've referred many friends and they are always happy! Quick, friendly & honest service! Highly recommend!
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March 2020 by Susanna Forkner
I've been getting my taxes done here since 2003. Every single year, without fail, they go above and beyond to answer questions, be super thorough, and quick. I've never been disappointed. I can't imagine going anywhere else.
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March 2020 by you're beautiful
The tax preparer is very professional and explained everything so we'll understand everything. Thank you very much for best quality service.
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February 2020 by ONeil Lue
Proceed at your own risk.
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January 2020 by Christophe & Anastasia Moerman
I wished there was a zero rating. What a mess! Where do I start? I decided to file my tax return last year with Executive Tax & Financial Services because of the good ratings. Until then I had always used TurboTax but since I had moved from CA to HI and had set up a small business here I thought Calvin and Ella's services would be helpful. I first met with Calvin. He basically filled in all the information I provided him. He also filed my quarterly GE and TA taxes. Calvin seemed to take a lot of time going back and forth to fill out the info but he told me Ella would overlook everything. He let me know that I owed the state of CA a 5 digit amount of taxes which I paid immediately. Back home I checked the GE and TA tax filing against previous filings and saw there was something wrong so I then met again with Calvin to have him correct it. Since my confidence with this company was shot I then also checked my tax return through the use of TurboTax and this showed that the state of CA actually owed me money and that I underpaid my Federal taxes. So This time I met with Ella and she confirmed what I suspected. So, basically Calvin had made some tremendous errors and the state of CA actually owed me a refund and now I had to pay an additional 5 digit amount in Federal taxes. What was even worse was that my original tax return had been filed under the WRONG social security number. This meant I personally had to call the state of CA to try t get my money back that I had paid to the wrong social security number. So we are talking about a large sum of money tied up in CA while I had to still pay a large sum to the Fed. In the end I was able to straighten it all out by myself and got a refund for my overpayment in CA. There was very little help from Ella, no apologies and I needed to haggle to get a partial refund for the cost of their services which are not cheap to start off with. So buyer beware!
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January 2020 by Christophe M.
I wished there was a zero rating. What a mess! Where do I start? I decided to file my tax return last year with Executive Tax & Financial Services because of the good ratings. Until then I had always used TurboTax but since I had moved from CA to HI and had set up a small business here I thought Calvin and Ella's services would be helpful. I first met with Calvin. He basically filled in all the information I provided him. He also filed my quarterly GE and TA taxes. Calvin seemed to take a lot of time going back and forth to fill out the info but he told me Ella would overlook everything. He let me know that I owed the state of CA a 5 digit amount of taxes which I paid immediately. Back home I checked the GE and TA tax filing against previous filings and saw there was something wrong so I then met again with Calvin to have him correct it. Since my confidence with this company was shot I then also checked my tax return through the use of TurboTax and this showed that the state of CA actually owed me money and that I underpaid my Federal taxes. So This time I met with Ella and she confirmed what I suspected. So, basically Calvin had made some tremendous errors and the state of CA actually owed me a refund and now I had to pay an additional 5 digit amount in Federal taxes. What was even worse was that my original tax return had been filed under the WRONG social security number. This meant I personally had to call the state of CA to try t get my money back that I had paid to the wrong social security number. So we are talking about a large sum of money tied up in CA while I had to still pay a large sum to the Fed. In the end I was able to straighten it all out by myself and got my refund (from my overpayment) back. There was very little help from Ella, no apologies and I needed to haggle to get a partial refund for the cost of their services which are not cheap to start off with. So buyer beware!
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November 2019 by Samantha Newman
FIVE stars hands down! I called them yesterday when I encountered an issue with my business tax filing status. Not only did they answer all my questions patiently over the phone, they got me a same day appointment. To top that, they came to work on their day off just to help me meet my deadline and contact the IRS. This is an amazing family owned and operated business with above and beyond service.
