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August 2023 by Keyanna Clevenger
Nice staff but 3 damaged items
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November 2021 by Cami Yount
Just wanted to give a shout out and a huge recommendation! If your things have arrived to island or if you are PCSing soon I highly recommend Crown relocations and use Romeos crew. They arrived at our house yesterday about 8:45 a.m and left by 12. They were extremely professional and helpful. They picked up after themselves and put things down so they didn't mess up our new floors. They helped me go through all the paperwork of filling out the damaged things, and gave us their number if we had any more questions!! Romeo, Rob, and Al will get in and out with things done nicely, orderly, and professionally! Wish I could give them 15/10 !
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May 2021 by Christinas Balgos
Moving to Hawaii was very stressful but working with Crown Relocations was not. Kimo, Al, Romeo showed up with our household goods and were very professional and hardworking! They got it done and did it well. We enjoyed working with them.
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May 2021 by Maria C.
Hice una mudanza desde Usa hacia Argentina Buenos Aires. Una experiencia para el olvido. Hice mi mudanza desde Florida hacia Buenos Aires. Todo telefónicamente. Todo correcto con personal que hablaba español. Hasta con hicimos el contrato y alli desaparecieron los hispanos. No atendian los telefonos y cuando podíamos contactarnos las personas que llevaban el caso no estaban disponibles. Nos avisaron que no vendrían los de Crown a empacar y que no mandaban el contenedor seria un camion que llegaba a Miami y ahi esperaria el contenedor y barco . Nuestra preocupacion era el manipular la mudanza desde un camion al contenedor. La mudanza salio al fin y las personas que estaban a cargo de informarnos no nos mantenian al tanto de como iba todo. La organizacion que realizaron desde Aduana a el domicilio pesima. El camion llego a la entrada del complejo y con un camioncito que ya se desarmaba hicieron 5 viajes para llevar los muebles. Se hizo la noche. Las cajas llegaron desarmadas aplastadas los muebles rotos rayados la ropa sucia y en mal estado. Realmente un horror. La gente termino de bajar las cosas de noche armaron las camas y se fueron. La mudanza era puerta a puerta. No hubo un control de las cajas que llegaron. No tenian botiquín los trabajadores. Se cortaron 3 veces y no tenían ni banditas ni apositos . No tenian cinturones de seguridad ni guantes ni dolly para transportar las cajas. Caótico. No los volveria a contratar.
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June 2020 by J Zhou
Well known international relocation company with competitive price. Everyone involved in my relocation showed great professionalism. Contents well packed and nothing was broken at destination.
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February 2020 by Mary C.
We used Crown Reolcations to move items from Santa Barbara and store them in the Bay Area before having them moved into our new home in San Francisco. The actual move-in day went smoothly. The crew arrived generally on time, and were efficient and courteous with our items. Absolutely everything else went poorly for my interactions with this company. First: it took me over one month to confirm a move-in date with the warehouse. As anyone who has every moved can empathize, moving is stressful and having to chase your storage company for three weeks straight is not what you want to do! I would finally get a hold of someone, they would promise to look into my issue, then I wouldn't hear back and I'd start the whole process over again. Then, five months after the move, I got an email from Dianne Woodward (who had been our "point of contact" throughout the process, but as described above she was infrequently in contact) saying due to an issue with their accounting department, we hadn't been billed for the storage and needed to pay immediately. She didn't provide any invoices or detail on what needed to be paid. When I simply asked for detail on what I was being asked to pay for, she responded with "Please ensure this is taken care of immediately as this missing revenue does not come out of the Van Lines profit, I can assure you of that," as if I was the issue!! I finally got to the bottom of what was actually due (a smaller number than she originally insist I pay IMMEDIATELY....) and paid. But in the interim I was hounded daily despite not having the full picture. All in, there are so many companies to choose from for your moving and storage needs. DO NOT PICK THIS ONE!
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August 2019 by Dyana E.
Thieves!!! First they didnt show up with packing materials on assigned day, next day they were all sick, yeah yeah. Then stole items. Unacceptable and pathetic. Ghetto people are sent out to pack that poorly communicate. Anyone that steals someone else's thing is Ghetto and a low life in my book. They probably didnt think we would notice but we did we had inventory.
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July 2019 by Fernanda A.
I contacted this company to plan my move from the USA to Europe and never even got a reaction. I used the email they have in their website (
[email protected]) and got no reacion. I called and they told me that they dont know who has access to that inbox. I thought... wtf? I left all necessary information and all my contact details and I am still waiting for their reaction. If you have time and patience to chase a service... thats your company.
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June 2019 by Latanya M.
Updated review... Leslie and Jasmine really helped us reinventory our items without complaint. We are so grateful that we were able to get the crate numbers corrected and add our high value items to our shipping lists. I would recommend this company because despite the hasty packing and errors the company did their best to correct those errors. At the end of doing business with them it was pleasant.
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June 2019 by Kim C.
Quick, efficient, courteous and cautious. Jessie's team was phenomenal! This was my first time working with a moving crew and it was a great first experience. I wish I had thoroughly read their website because it had great tips to prepare for the move. When you go to the website. Click on the menu button then scroll down to your move, then click to moving and packing tips. It gives tips about moving with kids, teenagers, how to settle in at your new destination, etc. I honestly wasn't ready. We had just received the confirmation that we were moving a little less than 2 weeks before our big move. BEFORE THE BIG DAY Lynn came to our house from in-home consultation. My husband was the only one present during the walkthrough. It took about 45-60 minutes. She checked everything, closets, open drawers, and asked a bunch of questions. She went over what could ship and would couldn't ship. THE BIG DAY Robert was the first to arrive at my house. He got to know me a little bit and since I told him it was our first big move he took his time to explain how the day would go. He had a huge smile on his face and personified the aloha spirit. Robert has been working with the company for 10 years. The crew leader Jessie arrived with his other teammate Cisco. Jessie has worked for the company for 25 years. He quickly put a sticker on all of our big furniture and electronics. I was astonished to find out that he is a grandpa because he moved so quickly. Cisco worked for the company for 13 years and kept things light. He made some jokes that helped lighten my worry. Every item was wrapped and marked. Other: Take care of your movers because they are working hard to pack your most precious items. * Provide cold drinks to help with the humidity in Hawaii. * Tip the movers. * Be Kind. * If you want to be extra nice provide lunch. This crew was always moving and took a short break to eat. Robert told me you are able to request for a team. Request for Jessie and his crew if you decide with this company. Overall, we had a great move out experience. I hope we will experience the same good customer service when we move in to our new home.
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February 2019 by Nick J.
Only reason I don't give them one star is because the guys were nice enough and sociable. Otherwise they weren't the greatest. Seemed to be in a rush to get everything done and haphazardly threw stuff in boxes. Their supervisor actually broke one of my glasses when he was packing it. He told me to blame the delivery company when it arrived at my next duty station and claim it as damaged in transit. He almost packed it had I not stopped him and told him I would just throw it away. They also left their trash (empty tape rolls, torn packing paper) around that I had to go behind and pick up. If they are assigned your military relocation get another company.
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January 2018 by Carolann C.
Do not use this company! If you are military, request a different company. Everything in our shipment from Hawaii to the mainland was moldy. Turns out they did not take proper precautions when packing the crates in the rain. We had to throw out almost everything we own. We estimated $30,000 in damage. Because of the insurance that the military gives you, we did not get fully compensated for everything we lost.
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June 2016 by Heather Budny
I would like to thank the crew that came out and pcked our things early april. The 3 guys were amazing and went above and beyond to make the move smooth. Everything was wrapped up tight and packed nicely. They really do have the aloha spirit. They made pcsing so much easier than I ever thought possible. Mahalo
