Verizon

Most Recent Comments

• June 2025 by Lois Austin
  Helpful folks
• December 2024 by Isao Kitaguchi
  One of the employees, Ray was very helpful despite being busy w other customers. I’ve had some issues w Verizon customer service to put my name under account manager, but Ray really helped me out by setting up a 3 way call w the customer service line to set up my account the right way. I appreciate all the effort he put in and also going above and beyond his customer service skill.
• November 2024 by Tatiana Fernandez
  Worst customer service experience.
  My husband and I tried to start a new line in this Verizon location, when we first got there the manager was helping us and was helpful, then she left us with a rep who had no idea what he was doing took over two hours to transfer a line because he kept pressing and entering the wrong stuff and did not want to speak to someone at AT&T who could expedite the process. I had to leave my phone because I had to work and when I came back my phone was not ready and the person checking in was extremely rude. The only time they were nice was they were trying to up-sale the plan, which they did not explain at all and by the third time we came back we couldn’t even get a quote on what we actually will be paying monthly and just told us to call customer service. Extremely rude and unprofessional workers. When we called Verizon today they told us something completely different from what we were told in store so basically it was a complete waste of time to try and do anything there. They state the manager has 10 years experience but didn’t have the decency to come over and talk to us seeing how frustrated we were and how much time we had wasted.
• October 2024 by Garrett Berg
  My wife and I came in to upgrade our phones and J was absolutely great. He helped us set up my veteran discount that I was told years ago didn’t exist. Mucho Mahalo!
• July 2024 by Kathleen Meunier
  Please speak to Vanessa. I left her a voicemail moments ago. The owner requested to speak directly to me. I'm ADA and visually impaired. I need an accommodation because of my visual impairment a phone call is the only option that works for me. The link you provided does not work. Please call me promptly to resolve the outstanding contract and ADA violations.
• July 2024 by Kelly Meowmeow
  The manager (Vanessa) at this location is hostile, dishonest, and incompetent. She gave a phone that had just been turned in as defective and pretended it was brand new. This transaction occurred within 30 days of the contract being signed. A brand new phone was required but instead she broke the law. This was a wilful and malicious violation of the contract and the ADA. The manager did not respect verizon policy or contract. The manager pretended to not be a manager. They "lost" the phone being turned in and now claim it wasn't turned in. The manager knowingly mistreated a disabled veteran, taking advantage of a visual impairment. This store also violates federal law and does not accommodate ADA customers even when their status is clearly stated and an accommodation is requested. I will be filing a formal ADA complaint. If you need a verizon store, forget it. You are better off switching to a different provider. This store will not help you and honestly shouldn't even exist. No one at this location understands corporate policy or the law.
  
  No games, no excuses. Contact me directly asap with a formal apology, a reimbursement for all expenses caused by this misconduct, and an actual new phone required under the contract. Your unethical manager has my phone and is keeping it instead of turning it in. I have voicemails establishing this. She knows how to reach me, therefore so do you.
• July 2024 by Neil S
  UPDATE: Verizon Business support by phone could fix this in 5 minutes sent me a return label via email. This store is worthless from top down a complete display of incompetence. Carter you need to find a new line of work that doesn't involve facing customers. I suggest customers try the store in Kapa'a maybe you'll have a chance at customer service there.
  
  I had an issue with Samsung S21 Ultra while on vacation. So I went in to upgrade the phone on my Business Account. Bought a new Samsung S24 Ultra with a trade in of my old phone. I asked how long I had to return the S21 and was told 30 days, great plenty of time for me to get everything moved over when I get home. Complete the purchase over $1500. I don't like to transfer settings on my new phones and won't do that at the store. I tell the guy to skip that he wants to make sure the phone works before I leave great he starts that. Then he tells me I will have to turn in my old S21 today. I said no I will not I will need it to transfer things over. He says to me business accounts have to turn it in the same day on trade ins which is 100% a lie. I have upgraded many times and never had to leave my old phone at the store. I told him that wasn't going to happen. He goes in the back to check with his manager Carter. After several minutes he comes out and says there is nothing he can do that the phone would have to be turned in today. I again pushed back as that is not how the upgrade process works. Kid has been working there 2 months. I let him know the phone is going with me and he needs to get his manager out here and out of his office or get Verizon on the phone. After another several minutes finally Carter makes an appearance. What has happened is the kid made a mistake and selective trade in now instead of later. This is their mistake not mine but they continue to insist it can not be fixed. Can't undo the transaction and redo it correctly. This is absolutely crazy. Wants me to bring it back in 3 days as an option. I should have 30 days if it wasn't for their lack of training of the new employee. This is on the manager. Their options all inconvenience the customer. And that is just the way it is according to Carter. He didn't like being called out on the fact he should have got out of his office the first time I asked for a manager. This is poor customer service. Carter is responsible for this mistake he chose not to get involved and help his associate when he made a couple errors and had to check with him during the process. I know Business accounts can be more complicated for associates not familiar with them. Carter chose not to help him through the process by his side and the an error on the associates part causes me a major inconvenience. I don't want to be dealing with this in the first place but have no choice due to the phone issue. Then to have their incompetence be made my problem really makes me angry. This is not how you handle long time business clients. I will contact Verizon on the mainland tomorrow and I'm sure this will get resolved. Carter's attitude sucked he is horrible at customer service and doesn't take criticism well, threatening a customer is never an option. They never set up the phone to working order. I had to do that when I got back to my condo. Zero stars.
• June 2024 by WC Green
  UPDATE: Verizon Business support by phone could fix this in 5 minutes sent me a return label via email. This store is worthless from top down a complete display of incompetence. Carter you need to find a new line of work that doesn't involve facing customers. I suggest customers try the store in Kapa'a maybe you'll have a chance at customer service there.
  
  I had an issue with Samsung S21 Ultra while on vacation. So I went in to upgrade the phone on my Business Account. Bought a new Samsung S24 Ultra with a trade in of my old phone. I asked how long I had to return the S21 and was told 30 days, great plenty of time for me to get everything moved over when I get home. Complete the purchase over $1500. I don't like to transfer settings on my new phones and won't do that at the store. I tell the guy to skip that he wants to make sure the phone works before I leave great he starts that. Then he tells me I will have to turn in my old S21 today. I said no I will not I will need it to transfer things over. He says to me business accounts have to turn it in the same day on trade ins which is 100% a lie. I have upgraded many times and never had to leave my old phone at the store. I told him that wasn't going to happen. He goes in the back to check with his manager Carter. After several minutes he comes out and says there is nothing he can do that the phone would have to be turned in today. I again pushed back as that is not how the upgrade process works. Kid has been working there 2 months. I let him know the phone is going with me and he needs to get his manager out here and out of his office or get Verizon on the phone. After another several minutes finally Carter makes an appearance. What has happened is the kid made a mistake and selective trade in now instead of later. This is their mistake not mine but they continue to insist it can not be fixed. Can't undo the transaction and redo it correctly. This is absolutely crazy. Wants me to bring it back in 3 days as an option. I should have 30 days if it wasn't for their lack of training of the new employee. This is on the manager. Their options all inconvenience the customer. And that is just the way it is according to Carter. He didn't like being called out on the fact he should have got out of his office the first time I asked for a manager. This is poor customer service. Carter is responsible for this mistake he chose not to get involved and help his associate when he made a couple errors and had to check with him during the process. I know Business accounts can be more complicated for associates not familiar with them. Carter chose not to help him through the process by his side and the an error on the associates part causes me a major inconvenience. I don't want to be dealing with this in the first place but have no choice due to the phone issue. Then to have their incompetence be made my problem really makes me angry. This is not how you handle long time business clients. I will contact Verizon on the mainland tomorrow and I'm sure this will get resolved. Carter's attitude sucked he is horrible at customer service and doesn't take criticism well, threatening a customer is never an option. They never set up the phone to working order. I had to do that when I got back to my condo. Zero stars.
• February 2024 by Darci S.
  Jay is the best tech expert ever! if you have Verizon, go see him. he will take care of every problem you have. A plus service numerous times
• October 2023 by Benita A.
  I was very disappointed. There was a wait but that was fine, I expected it. I explained that I wanted to trade in my I-phone 13 pro- max for a 15 pro-max and also my watch a SE for a 8. I also wanted to switch back to Verizon which I had for 20 years in the past and loved!! After several minutes of searching for the best deal she gave me 2 quotes. Both over $150 per month!! That's too much. I just saw AGAIN the Verizon commercial promising- switch to us and you get the 15 on us. Kinda sad
• October 2023 by Benji Barnes
  Aloha, I am not one to leave reviews but this place sucks. They close at 7pm so I showed up at 4:30 to troubleshoot issues I am having with my new Verizon plan. I walked in and they put me down on the waiting list saying there are 4 people ahead of me and that they would call me in about 20 minutes so I can be assisted. 1.5 hours later after no call I show up and decide I will just wait to be seen. They had 5 people working and 3 were serving 2 customers while the other 2 were walking around aimlessly not doing anything then hiding in the back. I waited and waited until 6:30 and 2 of them clocked out 30 minutes early who had not been doing anything but decided not to help. This isn’t the first time I’ve had issues with this store. The first time I showed up I was waiting and was next on the list but 2 separate locals showed up and they immediately jumped up to help each of them. I am also a local but they didn’t know that so they just left me sitting and waiting till everyone else was done. I thought this was ridiculous but I just brushed it off my shoulders saying whatever I’m not gonna let it ruin my day but after this experience I felt inclined to leave a review as I am tired of waisting my time at this store. I would leave a 0* review if I could because they wouldn’t even acknowledge my existence or let alone say hello.
• October 2023 by Bimala Thapa
  This varizon store is horrible experience I had with varizon service they lie about sim card I had go there maybe 3 to 4 times fix my issues I brought my trade in now Varizon sending me notice I didn't bring my trade in, wow I think it's time to change varizon to other phone services.
• September 2023 by Jason Berry
  1.5 hours to add a line of service. The check in walk in system of Verizon is broken.
• September 2023 by Veronica Rose
  Phone was acting up. They fixed it fast and no charge.
• August 2023 by Pono Boy
  Ray did an awesome job!!! Best customer service!!!