October 2024
Didn't have the car I reserved, for the second time. Then called as I was boarding my plane to say I didn't return the key, which I did return. Only said I would be charged $250. Didn't provide a callback number. Nobody answers the phone. Absolutely terrible.
October 2024
Today I had a wonderful experience renting my car from Thrifty Car Rental at Lihue Airport. I waited about 3 minutes in line. I had a wonderful agent help me and she went above and beyond expectations. Everybody from start to finish was kind and professional and friendly.
October 2024
Long story short, go somewhere else. Waited 2hrs for a car with like 5 people in front of me. Then once you get though the line you have to wait while they "clean" your car. Terrible terrible system. Go somewhere else.
To reply: about to return my rental Today. Let me know if you want to make it right.
