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November 2023 by Taeru A.
I had the pleasure of having Joy as my salesperson. She was sweet, knowledgeable, and most importantly, not pushy as some car salespeople can be. She helped me set up my new CRV since it's all computerized now. She was awesome.
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November 2023 by Kyle Owen
Bought a jeep here and since the backup camera wasn't working when we bought it they agreed to fix it. It took 5 months for them to get us an appointment and after they fixed it it worked for 2 months before it stopped working again. They would not cover the cost of the second repair since they "fixed it" once so yea, one star, would not recommend.
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November 2023 by Eric W.
I brought my 02 Dodge Durango in to program a new Key Fob, They did not program it but charged me $90 for nothing!? Even the manager wouldn't help. They said it would not program! I bought my own key fob programmer and did it myself for $40, so was not a problem with the vehicle or key fob, they basically stole my money! avoid this place like the plague!! Also our 02 durango had a few recalls that they said they would do but never did after I was not happy with the manager. Sad when dealerships are this bad and that's why a lot get a bad rap.
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November 2023 by Kauai Hi
I Was interested in a Truck that was on the lot at King Auto Center yesterday. I stopped by the office and was greeted by Taylor. He was very nice and showed me the truck and we took it for a test drive. He wasn’t pushy at all. He made the buying process easy and simple. I drove away with the truck that day.I Would definitely buy from them again. I am stoked with my 2024 ram 2500.Mahalo King Auto CenterA Big Mahalo to the sales Representative Rep TaylorAloha
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November 2023 by Ian Smith
Damaged my vehicle. Huge scratches in my side mirror that were not there when I brought it in.Washed my vehicle, without asking me beforehand, and left it completely soaking wet in the hot sun. I had just washed and waxed it less than 24 hours before.Seperatly, I also had booked an appointment back in July and waited 2 months for an appointment, but then got NO REMINDER until AFTER my appointment.... so you can't remind me that I have an appointment, but you can send one to rub it in my face that I missed it?Did I mention that I got quoted $98 for an Air Filter for a Grand Caravan?This has been my experience in the past 3 months... at least the girls on the phones are nice, otherwise I am more disappointed with this dealership than anywhere I have ever brought a car in the last 30 years.
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November 2023 by Brad Seymour
730 am appt for a job that was supposed to take Le’a’s than an hour. Had to call at 230 to ensure it would be completed that day. First response was it would be done the following day, with some “encouragement” they got it done by 4 the same day. Everyone is short handed and backed up. Adjust your schedule to accommodate your reality. The consistent challenges with the service center have made me think twice about buying new vehicles there.
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November 2023 by Anita Freeman
Great experience. Had recall items taken care of plus Safety check, Oil changes, tires, etc.Mark kept me updated.Amazing staff. Helpful and friendly.
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November 2023 by Dean Acob
Takes a month to schedule for service. But they service your car the quickest and most efficient way.I have a Nissan, a Toyota, and own a dodge. Of all three dealerships, king auto is fast
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November 2023 by CMF
Kaeokai was amazing, and so was everyone else at the dealership. Thank you so much for helping me get my dream car and for being so patient with me. Much love ?✊️❤️
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September 2023 by Sue Gibilterra
My oil change was incomplete due to lack of work force, per SA. The print out of complimentary 23 PT forms were also incomplete as well as inadequate. The vehicle was not properly handed due to lack of work force was the reason .3 months ago my appointment for my Honda was cancelled by dealership day of due to lack of workforce.The pattern with this problem the dealership is having is very difficult to understand? Perhaps you need to start getting to a solution to resolve your issue rather then continuing to sit in the problem n project it on to your clientele.Why am I paying full price for services that are not FULLY performed, and cannot be due to the lack of experienced staff.My vehicle was never reprogrammed back from computer verification reflecting PERFORM SERVICE or was I given print out of status for inspection on vehicle as per your services state I am to receive and it was not acknowledged to me in any way, I called in to follow up n also returned vehicle to rest it’s computerized Lu to find out the company staff is inadequate to do so.Very disappointing and not able to get my head around that less then professional service.The only upside is the Service Advisor Mark is very good at his job n a great customer service representative.Perhaps it would be in your best interest to give him a raise, since your having a issue keeping your service dept employees.
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September 2023 by Justine Burke
When I checked in they were very helpful and let me about what time it should be done. Shuttle was awesome in bringing me in to and from work. Staff was very helpful with any questions.
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September 2023 by Heather Seely
I was really impressed with King’s service department. They got my car finished quickly and brought it out, fresh from their car wash. Would get my Jeep serviced here again!
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September 2023 by William Vaughn
King Auto Center keyfob replacement program is the best. I called and said I lost my key, they ordered the one I needed and scheduled me for service when I was ready to bring my car in for the keyfob programming. Super Convenient.
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September 2023 by Elite Kaua’i Car Rental, Inc.
Aloha, Jason in Parts, Mia in Service, Kim, KayLynn & Char in Appointment Set up & Payment: you are all incredible assets to King Auto (ask for a raise :) and easy to work with. Your assistance gets me through the process of vehicle services and follow thru for all of my vehicles, a simple one. I am a busy business owner and can't tell you how often I offer them all positions hahaha...they're fun and friendly with smiles on their faces, great attitudes and believe me..it makes all of the difference. Mahalo all of you for your guidance and Jason you are awesome with my Mopar door and fob keys. Mia's knowledge of vehicles and warranties is almost uncanny! Kuddos.
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July 2023 by Shellie W.
We needed an oil change and general check of the standard items on my 2016 Pilot, Marc was the person that took care of our car. They were able to check everything out and get my vehicle back to me as promised in almost exactly an hour. After my car was checked out Marc told me everything looks great, always good to hear, and that they would see me soon for a recall on the auto-start button. Over all Marc and the staff inside were extremely kind, courteous and professional. I'll continue taking my car here as long as I own it. It's a recommend from me!
