Avis Car Rental in Lihue (Kauai) is a well-known brand with a strong reputation for customer loyalty. Customers generally find the rental process easy and appreciate the friendly and helpful staff, especially highlighting staff members who go above and beyond. One reviewer described their experience as the best Avis has offered, with smooth pickup and quick service, making it easy to get on the road. The staff was helpful with upgrades and even negotiated prices, which some found beneficial. However, some challenges were noted. The rental process can be slow, with wait times of 30-45 minutes, particularly during busy times or when using the shuttle service to the main office. The shuttle line can be long, but walking to the lot is recommended as a quicker alternative. There is often a hold of $200-300 on credit cards during rental, which is released upon return if the vehicle is returned properly. The vehicles provided are generally satisfactory, though one customer mentioned a vehicle’s air conditioning didn’t work well. The location includes a separate Preferred counter and a shuttle service, but the shuttle can be slow at times. Customers appreciate the helpful staff, quick pickup, and straightforward drop-off process, though minor issues like the condition of the car’s rubber mats were noted. Overall, Avis in Lihue offers reliable service with friendly staff, making it a popular choice for travelers on Kauai.
I am an Avis Preferred member. Long wait in line, and 20 minute wait for car after waiting in line for 40 minutes. They could have given me a different car to get me on the road more quickly, but they chose not to do so. Staff was courteous, but the wait overshadowed their courteousness
September 2025
Took a while to get the preferred line moving. Staff was friendly. I had no service here, wish they had Wi-Fi
September 2025
Service was adequate once I reached the desk , but it was a full hour wait in line.
