December 2021 by James W.
I've been a BoH customer for almost 20 years. I recently gave them a glowing 5-star review on their website as requested feedback. Perhaps I should have waited longer... My wife and I were in Lanai City for work when I decided to stop by the one BoH branch. BIG mistake! They were unbelievably unhelpful and even rude leaving me standing at the counter - without a word of explanation - while the teller simply walked away for over five minutes. Upon returning, I was pointedly informed that my check would be put on a "hold" for over a week! Puzzled, I told them it was from a LOCAL bank and I was only trying to make a deposit with no withdrawal and that the funds could be verified with a simple phone call. Their response was disgusted glare followed by the teller sliding the check across the counter back at me without a word. Confused, I asked for a deposit receipt thinking the transaction was done but the teller simply asked "oh, so you want to deposit it after all"? Foolishly I did. Excepting a needless hold on my money for over a week. Later, I came to my senses and demanded my check back. After discussing it with my wife we agreed we will close all of our accounts and no longer do business with BoH. In Lanai City, beware! Bank of Hawaii (Lanai) is no place to do business!
